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DeFelice Auto of Pt. Pleasant
Point Pleasant Boro, NJ
68 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 68 reviews
April 05, 2024
Best place to get your car fixed. I bring it in to drop it off. Next I get a call it done. The price was just what we talked about. Great prices. I would recommend them to anyone. I w I bring it in to drop it off. Next I get a call it done. The price was just what we talked about. Great prices. I would recommend them to anyone. I would give them a 10 out of 10. More
by @
Employees Worked With
Joe, Timmy and Lu
February 08, 2024
Worked with Mark to buy a new Subaru. The whole staff was extremely professional, and Mark helped me every step of the way. They really did a nice job! Definitely going back for my next The whole staff was extremely professional, and Mark helped me every step of the way. They really did a nice job! Definitely going back for my next car! More
by jkulesza
Employees Worked With
Mark
February 08, 2024
Everyone at DeFelice Auto was very friendly, courtesy and helpful. Mark was a great guy to deal with and would definitely recommend to friends and family. helpful. Mark was a great guy to deal with and would definitely recommend to friends and family. More
by Tom
Employees Worked With
Mark Cohen
February 08, 2024
the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, effi to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience. THANK YOU MARK COHEN READ LESS More
by lynns_ayuban
Employees Worked With
MARK COHEN
February 08, 2024
I bought a 2018 Volkswagen Jetta, MARK COHEN And the Defelice auto sales point pleasant help me in every aspect of the purchase I will highly recommend this dealership to all my friends Defelice auto sales point pleasant help me in every aspect of the purchase I will highly recommend this dealership to all my friends More
by lynns_ayuban
Employees Worked With
MARK COHEN
February 07, 2024
I bought a 2016 Chrysler 200S from them. Nice car. Had mechanical issues twice. Mark and Jeff took care if me immediately. Easy doing business with them. Nice car. Had mechanical issues twice. Mark and Jeff took care if me immediately. Easy doing business with them. More
by timsheehyjr
Employees Worked With
Mark and Jeff
November 26, 2023
Just an overall AWFUL experience. Not only was Mark basically like the typical xxxxxxx car salesman, he was so unintelligent that I couldn't even stand it. I must have asked for the Not only was Mark basically like the typical xxxxxxx car salesman, he was so unintelligent that I couldn't even stand it. I must have asked for the same thing about 4 times and he kept not paying attention nor actually doing what I asked. He kept writing numbers down on paper that made zero sense to what he was talking about. Never use Mark!! Aside from that, the truck that I bought immediately had a check engine light that came on about 24 hours after we left the lot. Also, there was a random DeFelice sticker on the top center of the windshield. I'm not big on giving anyone free advertising so I removed the sticker only to find a GIANT crack in the windshield. They, of course, tried to play dumb when I called to complain about it and said their detailer must have done that. This all happened about a month ago. I never heard from Mark again as to my plates coming in. My temp expired on 11/22 and not a word from him. So I called myself to find out and I got a "Oh I'm so sorry Mark didn't call you. They have been here. You can come get them whenever." On top of all of that, I finally was able to pick up the plates yesterday only to find out I owe $12 more dollars for Motor Vehicle. I look at the receipt and there is a $25 late fee listed on there. I questioned that and they said oh it's fine. It's not late. I said well it couldn't be cause I literally just bought the car. I did a little research and apparently they never submitted the paperwork timely to the DMV and ended up owing a late fee that they in turn passed on to me for their mistake. Just overall, AVOID LIKE THE PLAGUE. Horrible customer service, Horrible salesman, and just Horrible Place. It's so disappointing as I've been involved in the car industry for YEARS and they used to be just such a good company and it's completely gone downhill. Go anywhere else! More
by Daisy3901
Employees Worked With
Mark
