DeFOUW Automotive - Chevrolet | BMW of Lafayette - Service Center

Steve in collision has amazing customer service skills! Takes care of his customers! Great service! Takes care of his customers! Great service! More

Service department is very helpful and if you need any repairs they come and inform of the problem. Very respectful & courteous. Everyone at Defouw Chevy is so nice! repairs they come and inform of the problem. Very respectful & courteous. Everyone at Defouw Chevy is so nice! More

Very professional and did take the time to explain things. The showed me parts that came from the car before they changed anything. They didn't pressure me to fix it without my permission. things. The showed me parts that came from the car before they changed anything. They didn't pressure me to fix it without my permission. More

Do Not Take Your Vehicle to Defouw Automotive! Defouw has undoubtedly provided the most horrendous customer service experience we've ever encountered with any business. They were negligent in d Defouw has undoubtedly provided the most horrendous customer service experience we've ever encountered with any business. They were negligent in diagnosing and repairing the vehicle, even after being specifically told which part to check. They misdiagnosed the vehicle on multiple occasions and returned it with the assurance that it was running reliably, only for it to break down each time. There were multiple instances of them reading the wrong ticket for other vehicles and refusing to communicate effectively. Additionally, they were misogynistic, conspiratorial, and extremely rude. They replaced the wrong part and refused to replace the necessary part as specified by the General Motors recall. They claim that service and diagnostic were refused, when, in fact, they were the ones who refused to work with the customer, stating that since the vehicle wasn't purchased from them, they didn't care. Service advisors are more than happy to go out of their way to intimidate customers to avoid being held responsible for Defouw's inadequacy. Additionally, they claim that all the issues resulting from their negligence were pre-existing, despite having no record of these issues during any of their inspections or any record showing that service was refused. I cannot under-emphasize their lack of due diligence, care, concern for customer experience, or professionalism. More

Prompt diagnosis, repaired within 4 hours, back on the road. Great Customer Service rep got me on the road with AC condenser and labor covered by warranty before I could ask about it road. Great Customer Service rep got me on the road with AC condenser and labor covered by warranty before I could ask about it More

Never go to Defouw BMW Service Center! Had great experiences with Defouw Chevrolet and BMW sales, however I would give ZERO stars if possible to Defouw BMW service department. We were sold Had great experiences with Defouw Chevrolet and BMW sales, however I would give ZERO stars if possible to Defouw BMW service department. We were sold a lemon claiming to be a 2008 BMW 335xi less than a year ago. Within a month, it stated that brake pads were thin (understandable with a used car) but the engine started missing in addition. My wife took it in and they gave her an estimate for over $2700 to do brakes all around, replace an ignition coil, and repair the equivalent of a rear main seal (gasket). The oil had just been changed and there were no oil leaks (still aren't 10 months later... Hmmm). We ended up getting brakes and ignition coil done by our mechanic for under $800. We've had two more ignition coils replaced for $350 more and the car runs better but still codes and shutters when in passing mode above 4500 rpm in 2nd gear. Research shows this most likely to be carbon build-up on the intakes (again understandable for a used car with 100K miles). Research also shows average cost at dealers is $400 to $700 for walnut shell blasting of the intakes to remove buildup and fix the issue. Steven with Defouw BMW service quoted me $2200+ for this carbon blasting. I called BMW North Cincinnati and got a quote for $695. In the last month, the radio speakers were crackling in the back and then the radio just stopped working. Radio is still on but no sound including no gong when starting the car. Research shows this to be a software update issue. Steven at Defouw BMW service quoted $109 to reprogram the software so that the speakers will work again. Bill Defouw BMW service is a worthless service center aimed at overcharging people with enough money not to care that they are being taken for a ride. Bill Defouw BMW service does absolutely nothing to provide service after the sale and retain customers. We will never go back to this pathetic excuse of a service center. I'd rather drive to Cincinnati and be treated like a customer! More