DeCozen Chrysler Jeep Dodge Ram

I went in without an appointment and my vehicle was overheating. Took me right away and asked me to wait for diagnosis. We diagnostic was complete I was actually taken to the vehicle in the shop and overheating. Took me right away and asked me to wait for diagnosis. We diagnostic was complete I was actually taken to the vehicle in the shop and shown my problem. I was always afraid to go to the dealer feeling as if I was getting ripped off but when I got the cost there was maybe a $20.00 difference. More

Offers of Decozen are very difficult to resist. I had bought a Dodge Challenger from there and they gave me incentives of $1500 on the purchase. I didn’t know of any place where you get money back for bu bought a Dodge Challenger from there and they gave me incentives of $1500 on the purchase. I didn’t know of any place where you get money back for buying from them. More

Good and speedy delivery. They surely keep their words and honor the promise made by them. I got my Chrysler 300 Sedan on the date it was scheduled. Smiles on my children’s face make my day even happier. and honor the promise made by them. I got my Chrysler 300 Sedan on the date it was scheduled. Smiles on my children’s face make my day even happier. They love the new car. More

I was at Decozen 3 times for the same transmission problem which was diagnosed each time but never resolved. After the third visit, Roland (the service manager) told me that the transmission needed to problem which was diagnosed each time but never resolved. After the third visit, Roland (the service manager) told me that the transmission needed to be replaced under warranty and then never returned my calls for 3 weeks. I contacted his manager Jamie who said that Roland is not authorized to replace the transmission and that we needed to return the car so that they could diagnose the problem as if I had never been there before. I also emailed the General Manager, Mike Cerino and he replied that he does not get involved with service disputes. I then contacted Chrysler Dispute Division and opened a complaint and Jamie lied to them about my 3 service visits and told Chysler that they never witnessed the transmission problem. They also charged me over $600 for unnecessary service that did nothing to help the problem. This is the WORST customer service and the most incompetent service department that I have EVER seen in my life and I would not recommend them to anybody. STAY AWAY. More

This dealer is a rip off. They overcharged for the registration and would not refund or take any more calls about it. They sold a lemon and the saleman and manager would not take any calls. Have conta registration and would not refund or take any more calls about it. They sold a lemon and the saleman and manager would not take any calls. Have contacted the Better Business Bureau and am not looking into either the NJ Attn Generals Office and/or a lawyer to sue them. Beware they are as shady as they come. More

I am very disappointed in the way I was treated. I was considering buying a truck and had provided my credit card number so that they could draw up a sales agreement. I had second thoughts about signing t considering buying a truck and had provided my credit card number so that they could draw up a sales agreement. I had second thoughts about signing the agreement  and so I did not sign. However they still charged my card and after 3 requests to reverse the fraudulent charge they say they will refund it but still have not refunded the money a month later. I have had to dispute the charge with amex. Stay away. Can't imagine how they stay in business treating people this way. More