Daytona Toyota - Service Center

George Smith Review Where do I start? Number one, I was told when I bought this car that Oil changes and tire rotations would be free. Space this was not the case I had t Where do I start? Number one, I was told when I bought this car that Oil changes and tire rotations would be free. Space this was not the case I had to pay for my rotation this time. Of course what should I expect from a company who sold me a car with a bad transmission. From the time I saw them pull my car around two hours later I waited 15 to 20 minutes for paperwork to be processed. When I questioned the cashier I found her to be indifferent to any issues, see your service advisor she said. To xxxx with your free oil change, I’ll pay for my own. I purchased my last 3 cars from you guys, won’t be a fourth More

Always pushing repairs Sit in the waiting and every service advisor that comes out to see you has a list of things they want to do. Every single time I go I see this. Sit in the waiting and every service advisor that comes out to see you has a list of things they want to do. Every single time I go I see this. More

The service was great and Jon was awesome! I came in because I had Daytona Toyota check my engine light alert yesterday and they saw my oil was very low and recommended that I come to Deland Ki I came in because I had Daytona Toyota check my engine light alert yesterday and they saw my oil was very low and recommended that I come to Deland Kia, where I bought my car. Jon urges me to bring the car in today so I did and he put in new oil and wants me to come back in 1,000 miles to make sure it is using the oil properly. He also recommended that I get my front breaks replaced, which I did. I feel very confident that DeLand Kia is the right dealership and repair shop for me! More

Paint Recall The paint was peeling off our car in several areas. They did a thorough job of checking each area and we had 6 panels. They did an awesome job and it The paint was peeling off our car in several areas. They did a thorough job of checking each area and we had 6 panels. They did an awesome job and it looks amazing! Thank you! More

Very good Always explains everything about car so I understand what work was done. The whole environment is very upbeat and friendly. Very good job Daytona To Always explains everything about car so I understand what work was done. The whole environment is very upbeat and friendly. Very good job Daytona Toyota More

Great initial visit Bought my used Lexus is300 at the dealership about 2 months ago. I was due for my 1st lifetime oil change. I Scheduled the appointment for 12:30 on a Bought my used Lexus is300 at the dealership about 2 months ago. I was due for my 1st lifetime oil change. I Scheduled the appointment for 12:30 on a Friday and they were able to get me in and out in under a couple hours. My advisor wasn't pushy. He wasn't trying to push additional services I didn't really need. He was courteous and easy to talk to. Great initial visit. More

Schedule maintenance service Very efficient and fast service. The Customer service was the best! lounge is a joy and I don’t care if I waited longer because the food was great too Very efficient and fast service. The Customer service was the best! lounge is a joy and I don’t care if I waited longer because the food was great too. More

Excellent Tanya Kays was very attentive. Made certain all needed service items were completed satisfactorily. Work was completed ahead of estimate and communica Tanya Kays was very attentive. Made certain all needed service items were completed satisfactorily. Work was completed ahead of estimate and communications were top notch. More

Everyone is just so friendly and helpful! I like how you know who is going to assist you when you arrive and that makes the whole experience very pleasant. Thank you so much. I like how you know who is going to assist you when you arrive and that makes the whole experience very pleasant. Thank you so much. More

The waiting time was outrageous for a regular service. I came in today for an 18 month regularly scheduled service, (2018 Corolla). My appointment time was for 7:30am; I arrived at 7:23am. When the car was I came in today for an 18 month regularly scheduled service, (2018 Corolla). My appointment time was for 7:30am; I arrived at 7:23am. When the car was done I left the dealership at about 9:50am, (approx. 2 1/2 hrs.). The estimated waiting time was not discussed upon my arrival. Keeping the customer informed throughout an unexpected long process is known to be helpful. Today was my third visit to the Service Center for regularly scheduled service after purchasing a new car. All three times have been a waiting-room bad experience. I was not "Wowed" nor did the service center "Exceed My Expectations." Upon my departure, I found out from a team member, (among other things), that my appointment time isn't with the service workers that work on the car, but is with the person at the welcoming station only. The welcoming person, (Cio, station 4), was very friendly and professional. The team member who presented my keys and receipt, (after the service), was also very friendly and professional. BTW, my wife is in a wheelchair, has had four TIA strokes and is incontinent. The service team was only aware of the wheelchair. And Bully for reviewer NCG66 and Scott who fit you in ahead of schedule. More