Daytona Toyota - Service Center

NO BRAKES on 3/21/15 had rear calipers installed on my 2010 sienna,after paying $417.00 left the dealer with literally no brakes,called and was told to come bac on 3/21/15 had rear calipers installed on my 2010 sienna,after paying $417.00 left the dealer with literally no brakes,called and was told to come back the next day,a 12 mile trip with very low and very scary brakes,was told it was a bad crush washer on the brake line attaching to one of the calipers.I asked if they road tested the vehicle and was assured they did,I highly doubt that because I had a collapsing pedal as soon as I left the dealer,I thought it was air in the line after bleeding and would work itself out.Being here from PA.and coming to Ormond by the sea every year, I will use a local car repair in the future if needed,thought a dealer would be more reliable,boy was I wrong! More

Does not value customer time...Terrible Service Experience This is the worst service experience I have ever had at a dealership. Having recently moved to Florida, I tried their service for the first time. I' This is the worst service experience I have ever had at a dealership. Having recently moved to Florida, I tried their service for the first time. I'm not new to Toyota, currently own 3 Toyotas, ownership continuously since the mid 80s. I've visited dealerships in Ohio, Long Island, Maryland and Virginia. This dealership has no value for the customer's time and the service rep I had was the most rude I've ever experienced. I waited 2 days for a 1 p.m. appointment to diagnose a "check engine" light. I arrived on-time with a relative speedy check-in. The service rep said it would be an hour or two. After 75 mins, I could still see my car sitting in the lot. I approached the service rep and asked him how much longer it would be and he said 10 mins or so till they could get in the service bay. I had some commitments later in the day and couldn't wait any longer for them to just start work so I told him that I would have to come back another day. The service rep was extremely rude. He said he would get the car and bring it "around." I waited another 10 mins or so only to find out my car was blocked in by a wrecked car that had been towed and drop behind my car. Long story short, after another half hour, they were able to jump start the car beside mine and wiggle my car out of the spot. Two hours and not one second of work. The service rep never apologized for anything! Not the long wait to get the car serviced, no apology for having to wait to get my car, not even a "screw you, don't ever come back to my dealership." I clearly expected him to say something when he handed me the keys,,,got nothing. Based on my experience, I could not warn strongly enough to avoid this dealership. I certainly wouldn't buy a car here if you expect to use their dealer service. Ironically, while waiting for my service, I talked to Jeffrey Michael in sales about a new car. He couldn't have been more helpful. I subsequently called him and told him to disregard the conversations we had, I would never buy a car from a dealership that placed no value on the customers time and employed such a rude employee. More

In and out great service Went in on sat for an 1130 appointment with Jerry Sprague. Got me in on time took what info he needed from me and preformed a recall check. No probl Went in on sat for an 1130 appointment with Jerry Sprague. Got me in on time took what info he needed from me and preformed a recall check. No problems over all in and out very qucikly with great service om my 10k service More

Why I use Daytona toyota I've enjoyed all experiences from purchasing, finalizing sale and service with Daytona toyota personal. In the last 5 years, my wife and I have purcha I've enjoyed all experiences from purchasing, finalizing sale and service with Daytona toyota personal. In the last 5 years, my wife and I have purchased five new vehicles and have been and I'm sure will continue to receive the personal attention shown todate Kevin and Craig are fantastic, they always find a vehicle with the bells and whistles requested down to my color selection. After sales I receive calls to insure my expections have been totally satisfied. Siege completes the paper work, explaining each document and payment options so efficiently you feel and know he's looking out for what's best for your options Manny and the staff in the service department are totally committed to respond to all requests, insure the work is performed timely, advise if additional maintainence followups are required to insure optimum performance with follow up e mails to insure all was done to my satisfaction Love my toyotas and Daytona toyota More

very disappointed Took our 2014 4Runner limited for some minor bodywork was told that we could get a loaner car but I guess the $100,000 we spent there in the last 2 ye Took our 2014 4Runner limited for some minor bodywork was told that we could get a loaner car but I guess the $100,000 we spent there in the last 2 years wasn't enough so no loaner car(they said we have a relative who works there so we cant get a loaner?...does that even make sense?) ...dont like being lied to we wont be buying there again and I suggest you dont either More

Mark Ingalls provided GREAT WHITE GLOVE service from my phone call for service until I left your service center. Mark is a valuable asset to your organization and he knows people and the service product th phone call for service until I left your service center. Mark is a valuable asset to your organization and he knows people and the service product they receive. More

Recently ,this dealership replaced my dashboard.. MannyCacoilo inspected my car and coordinated withToyota National to have my dashboard replaced. He ordered the new dashboard and notified me when it MannyCacoilo inspected my car and coordinated withToyota National to have my dashboard replaced. He ordered the new dashboard and notified me when it arrived. He told me that Stephen Vento would be my contact point for the actual replacement. Shortly thereafter ,Stephen contacted me and explained the replacement procedure. He then cordinated a mutually acceptable date for the work to be done.Since this procedure was complex and time consuming, Stephen contacted me several times to update me on the progress. The work was completed on time and the work was excellent quality.The car was returned to me with no observable issues and the car was very clean. Throughout this entire process Manny and Stephen were very courteous and informative. I would also like to commend the technician who actually replaced the dash for his committment to quality work .In todays fast paced economy, quality is often an attribute that is overlooked. Great job Daytona Toyota. More

Ok, the reality of the situation is the service department is very poor. Yea, when you buy a car your told how great it is, how you'll get loaner cars, and quick responses, and "customer care". Wi department is very poor. Yea, when you buy a car your told how great it is, how you'll get loaner cars, and quick responses, and "customer care". With regards to my situation, this is not the case. I've brought my prius in three times now for the same problem. Each time, I've had to wait over a week for a loaner car. Each time it comes back with the same problem (which is, nothing lights up car won't start after you turn it off). First repair consisted of a computer reset. That didn't do anything... broke down again. Second time they said it was the key fob...broke down again. Then they said that even though the 12v battery tests good, thats the problem. So, $240 later, it breaks down on the side of the road again. During this time I called the dealership to tell them that every time I put it in park the "low key" light comes on. Jackie, a service rep, tells me, "we will document your issue." Of course, that's when she decides to call me back. Now, I am waiting, once again, for there to be a loaner car available so I can bring my prius back in to have another diagnostic test performed. You would think that when there is a chronic issue with a vehicle and your service department is having difficulty in the diagnosis, that customer care would be brought to the forefront. For instance, come get the vehicle; tow the vehicle to the service department; have loaner cars available. See, when you live 45 minutes from the dealership you kinda rely on good service to help you when you have a problem. Yes, we could get the vehicle there but if they want to keep it for a couple days, offer to bring me home! Do something! I don't expect a dealership to necessarily treat their customers like royality, but taking 4 days off work to drive to the service department over the course of a month is more burdensome than you think. You can buy a vehicle from anywhere. What makes one dealership stand out over another is their service after the sale. Sure, oil changes and tire rotations are great, but when it comes to a real issue, I want a dealership that can step up and deliver on that service promise. More