Daytona Toyota - Service Center

I had an oil change and tire rotation scheduled Got there very early at 7:30 appointment with John. He had me out by 9 o’clock only because I also needed a alignment and a cabin filter. I thought th Got there very early at 7:30 appointment with John. He had me out by 9 o’clock only because I also needed a alignment and a cabin filter. I thought that was pretty quick because normally I’m in there for two hours for a simple oil change that’s my only problem coming there it takes a lot of time to just get an oil change More

Great service helpful staff. They diagnosed and fixed the problem. The offer of a loaner car help immensely. So thanks to all those involved including the person who took the car They diagnosed and fixed the problem. The offer of a loaner car help immensely. So thanks to all those involved including the person who took the car info and got us to our service person Karen. . More

Karen is an awesome advisor to work with. Karen friendliness makes the start of my day a great one. The advice she gives is like no other. I have no worries when dropping my vehicles off to he Karen friendliness makes the start of my day a great one. The advice she gives is like no other. I have no worries when dropping my vehicles off to her. More

Service center is going downhill fast! My husband took his Camry in last week and I took my 4Runner in yesterday. Both visits we encountered problems. My husband did not have an appt for My husband took his Camry in last week and I took my 4Runner in yesterday. Both visits we encountered problems. My husband did not have an appt for a simple oil change. After being rudely told they could not accomodate him....he was sent to speak with the service mgr...who rudely asked “ so your just here for a free oil change?” It made him feel that he wasn’t spending any money on this trip so he was unimportant. A few years back we paid $200 for these “Free oil changes”. My visit on 12/28/19. ...since they gave my husband a hard time about not having an appointment...I made one with service advisor Shawn. Apparently Shawn doesn’t work saturdays and I was referred to Tanya. She was pleasant and somewhat helpful but my $2500 extended warranty was not on file in her computer. I was to go home and call the warranty Dept and have them update their records. I paid the $$$ once again when they sold us this warranty so why do I have to do the work when the mistake is on Toyota’s end. Prior to these last two experiences we have been pleased for quite a few years now. Unsure if we will find another dealer to use at this point. More

Service my SUV It was time for my service on our 2018 Rav 4. As I waited in a nice quiet waiting room my automobile was serviced. It only took a short time and I was It was time for my service on our 2018 Rav 4. As I waited in a nice quiet waiting room my automobile was serviced. It only took a short time and I was on my way just after signing that my work was complete. Everyone there were very helpful and pleasant. I was unaware of whom did the service. More

Oil change only please I came in for an oil change and I got a list of stuff that needed to be done to my car including things I had already had done outside of Toyota deale I came in for an oil change and I got a list of stuff that needed to be done to my car including things I had already had done outside of Toyota dealership and did not need to be done. And while I was waiting I got a sales call from the used car Department which was also unwanted. I have previously told them I am not selling my car or in the market for a new one. I heard two other people in the waiting room get a similar phone call and I think it's rude. Please do not call me sales inquiries. More

Brake job that could have been done last service visit My new service advisor Tanya is great. She gave me a quote for my brake job and came in at over $100 less. I am a satisfied customer because of her. P My new service advisor Tanya is great. She gave me a quote for my brake job and came in at over $100 less. I am a satisfied customer because of her. Prior to going in I was very upset with Mark Ingram my former service advisor. I Purchased a certified car two years ago and expect it to not have too many problems and it has not and I always Follow the maintenance schedule at Toyoyta. A year ago Mark said I need 4 new tires. It was Christmas and the quotes weren’t that great. Discount tire easily beat the price for the exact same tires. When I returned this past summer for maintenance Mark was angry with me because I bought tires elsewhere and he said I should’ve come back to him. He should’ve given me a decent quote to begin with. He said I don’t need anything that the maintenance light was for tires and sent me on my way. If he would have done the 5000 mile check my brakes wouldn’t have been grinding metal to metal this past week. Mark should do his job which is not scolding the customer announcing that I only come for Free oil changes. How insulting. I can’t believe I was spoken to like that. Was I supposed to come for something else given that I had a new certified vehicle? He doesn’t know me...I always get all of my service done at my dealers service department. It left me with a bad taste. If he would have done the 5000 mile check my brakes wouldn’t have been grinding metal to metal this past week. Mark should do his job which is not scolding the customer announcing that I only come for oil changes. Was I supposed to come for something else given that I had a new certified vehicle? He doesn’t know me I always get all of my services done at my dealers service department. It left me with a bad taste for Toyota. Bitter people like that need to retire... it doesn’t help sell cars. But I look forward to having Tanya as my new service advisor. I like my car. I’ll be getting my front brake job done in a month per her recommendation. More

Service at Daytona Toyota Got my car serviced at Daytona Toyota and the service advisor , Thomas was very knowledgeable and friendly he took care of me and my car and it was qu Got my car serviced at Daytona Toyota and the service advisor , Thomas was very knowledgeable and friendly he took care of me and my car and it was quick and painless More

Tire rotation I went to get a tire rotation and needed a ride to finish up Christmas shopping. The person at the service center acted disinterested and never notifi I went to get a tire rotation and needed a ride to finish up Christmas shopping. The person at the service center acted disinterested and never notified the courier that I needed a ride. After waiting 20 minutes and finding out they were never notified, I paid for an Uber to get me to and from where I needed to go. Bey unprofessional to say the least. More

Life after Jackie I've always done business here because of a GREAT ADVISOR named Jackie Purdy, but after she passed away I thought I was done. Now I have a real nice I've always done business here because of a GREAT ADVISOR named Jackie Purdy, but after she passed away I thought I was done. Now I have a real nice man named Steve Robinson and even though Jackie can't ever be replaced I'm really happy with my new advisor Steve Robinson. More