Daytona Toyota - Service Center

If you have a warranty and you don't remember they will not tell you and will charge you full price. Also the first service they balanced my tires wrong which cause a vibration in the front. This caused my not tell you and will charge you full price. Also the first service they balanced my tires wrong which cause a vibration in the front. This caused my front end to need an alignment. Tech stated that tires were previously balanced wrong. I also recieved several notifications that I was past due and that I would void my warranty which was also not the case. I was very disappointed in the ethics of this location More

Made appt. for my free oil change. It took 3 hrs & 20 minutes. Seems excessive. Did I sit & wait while paying customers got better service? minutes. Seems excessive. Did I sit & wait while paying customers got better service? More

Routine service Maint light lit up for service on 2012 Camry. Opted for alignment also. After waiting 1 1/4 (75 minutes) Went to service desk to talk with Jill, my ne Maint light lit up for service on 2012 Camry. Opted for alignment also. After waiting 1 1/4 (75 minutes) Went to service desk to talk with Jill, my new service contact apparently). A service man next two her looked at my paperwork, and said my car should be available shortly. After another 20 minutes I sought Jill. As I was talking to her, I mentioned that the tv screen in the waiting room showed customer names and status of work being done. My name was not up on screen. So be it, but she had no idea why service was taking so long. Little later, she brought paperwork to me to pay cashier. She put paperwork on cashier's counter (paperwork facing cashier) with no discussion of items listed. I then told her I wanted to review items. She tried to review, but seemed to gave no clue of many items described. My previous long term sales rep, John Feore (sp?) would come out to talk with me re: service status, etc. I suspect Jill is new, but training is someone's responsibity, not mine. Lastly, when Jill brought me paperwork, she said she hastened process. Not exactly true; she hastened process after I came out to service desk and prompted her. I dislike being negative, but to take 2 hours for what should have been more like an hour total time, plus not reviewing work and paperwork with me caused me to be upset. I live 27 weeks yearly in Florida, and 25 weeks in NY. My last two Toyota's were bought at Daytona, and before that in NY. I'm not sure where my next Toyota will be purchased. More

Extremely slow service Only needed a routine oil change and it took 2 hours. Last few times I've brought my car to be serviced the wait time has been horrible. Service manag Only needed a routine oil change and it took 2 hours. Last few times I've brought my car to be serviced the wait time has been horrible. Service managers need to scheduled their mechanics where they aren't overloaded. More