Daytona Toyota - Service Center

Daytona Toyota has friendly staff and it's not so much that they aren't good at what they do. But we had an appointment scheduled at 7:00 a.m. a.m., first appointment available. We got there at about 6:40 that they aren't good at what they do. But we had an appointment scheduled at 7:00 a.m. a.m., first appointment available. We got there at about 6:40 a.m. unfortunately we were told that there was a discrepancy and they had us on a 7:30 appointment but that was not the case when we initially scheduled it. They told us about an hour for the oil change to be done. There were people without appointments that went before us and it eventually took us almost 2 and 1/2 hours before the car was brought in and taken care of. I believe that if you have an appointment for a certain time any walk-ins should have to wait till after that appointment no matter what time they get there, or our car should be taken back at the very next opening after our scheduled appointment time. It makes me believe that just because we have the free oil changes that they try to get other people ahead of us because they're not making any money off our needs, specifically the oil change. I just think they need to get there appointment people in and out as they take the time to call and schedule an appointment a weak in advance and they should do their best to get the appointment customers taking care of first as we make appointments because we also have other errands and plans and appointments for days that could include the appointment we have for the oil change. And update should be given more frequently as we just sit there unable to speak to anybody after our car is already been there for an hour and a half while seeing other people who have came after us leave before us. Thank you if you have an explanation please elaborate because from what I understand typically appointments are scheduled so they take precedence over anybody that walks in, whether they walk in 5 minutes before our 7:00 appointment or they walk in 10 minutes after. I believe some companies will put us on the back burner just because when we bought our car we were gifted free oil changes for life. Do better More

John is always friendly and prompt and not pushy on additional services recommended. He was also quick to engage their tech guy as I was having issues with GOS and clock sync. additional services recommended. He was also quick to engage their tech guy as I was having issues with GOS and clock sync. More

Chris was awesome! And the service tech who helped me was knowledgeable and efficient! I waited a little past my appt time but they were very busy! And the service tech who helped me was knowledgeable and efficient! I waited a little past my appt time but they were very busy! More

Very pleasant to work with, very knowledgeable and helpful. this covers it. A 15 word minimum is not needed. helpful. this covers it. A 15 word minimum is not needed. More

Excellent service by Marty. He helped with everything that we needed. Everyone was friendly! They kept me informed about updates on my vehicle He helped with everything that we needed. Everyone was friendly! They kept me informed about updates on my vehicle More

Prompt reply from the service advisor (John Murray), quick appointment, service performed in the time promised. quick appointment, service performed in the time promised. More

We always have fast and friendly service. Always a pleasure doing business here and will continue to come back for our service needs Always a pleasure doing business here and will continue to come back for our service needs More

Daytona Toyota is the best around. I wouldn’t go anywhere else. Great service. In and out within an hour. I wouldn’t go anywhere else. Great service. In and out within an hour. More

I came for my complementary oil change. John Murray in the service department, took very good care of us. He Is always pleasant and professional and helpful. John Murray in the service department, took very good care of us. He Is always pleasant and professional and helpful. More

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