Daytona Kia - Service Center

Not sure what is this is asking? Needed to get my car serviced and Mr. Rose was awesome on his knowledge on the Stinger while I waited. Chris in Service was also awesome getting me i Needed to get my car serviced and Mr. Rose was awesome on his knowledge on the Stinger while I waited. Chris in Service was also awesome getting me in on short notice. Excellent visit. Thank you. More

Warranty Work I had an issue that was detected immediately by the service department and fixed without having to come back for another appointment which is a big de I had an issue that was detected immediately by the service department and fixed without having to come back for another appointment which is a big deal since I live 40 minutes from the dealership. I always have excellent service. More

Steering recall kia soul Called on a Friday was able to get car in on following Tuesday for a recall on the steering system. Scheduled to bring car in at 7:30 am . They took m Called on a Friday was able to get car in on following Tuesday for a recall on the steering system. Scheduled to bring car in at 7:30 am . They took me almost immediately and upon completion of work notified me promptly More

Great I love the service I have received here. Everyone has been great and friendly. They have always fit me in for services. It is always clean. I love the service I have received here. Everyone has been great and friendly. They have always fit me in for services. It is always clean. More

Just the nicest, most helpful folks It's rare to find a car dealership that goes out of its way to make the customer feel good about being there. THEY DO THIS. You're greeted, paperwo It's rare to find a car dealership that goes out of its way to make the customer feel good about being there. THEY DO THIS. You're greeted, paperwork is handled quickly, a comfortable waiting room while your car is serviced. Snacks provided. A ride home available if you just can't wait. And nice, helpful folks all around. More

No eye to detail lots of little mistakes So far, my experience with Kia has been bad, lots of marginal mistakes, no eye to detail on their part. I mean they are friendly and all, but don't So far, my experience with Kia has been bad, lots of marginal mistakes, no eye to detail on their part. I mean they are friendly and all, but don't seem to be on the ball. Each item would not be an issue on it's own but they add up to a distressing picture of incompetence on the part of this organization. Up until the last couple interactions I was fine with their mistakes, but I have yet to have an interaction with them were they do not commit basic errors. 1 - Was misquoted some numbers on mileage by the salesperson not a big deal as one should look at the documentation for such things. So I am OK with this but only bringing it up in light of further mistakes Kia Daytona has made regarding simple numbers. 2- Kia's financial person made mistakes on my financial paperwork, I had to return multiple times to sign new documentation, on one visit was told to sit and wait and then waited over an hour only to be told that I had to wait more (to literally just sign new documents) 3- When they sent me an email for my car's first service, they provide the wrong address in their email (they send you to the dealership instead of the service center) 4- I called to inquire as to how long the service visit would take, was told 30 to 45 min over the phone, when I show up they tell me an hour and half. None of these things are a big thing on their own (and were I even more nit-picky than I am I could add a bout a dozen minor customer service mistakes to the list), but these are clear signs of institutional incompetence and I do not trust this organization to do the detail work needed to keep a car well maintained. More

Excellent, strong Service Management Team Although my initial experience with the service department was not the best experience, once I reached out to the Service Department Management, the i Although my initial experience with the service department was not the best experience, once I reached out to the Service Department Management, the initial concerns I had were totally resolved. I received excellent pro-active service from both the department Manager and especially from the Assistant Service Manager Tim Speckman that went beyond my expectations. I have also e-mailed a Thank you note to the owner of the dealership regarding the service Mr.Doup and Mr. Speckman provided. More

Words aren’t enough.. They have been amazing since the day I bought my car. I’m so grateful of the convenience, the speed and how respectful staff are! Thanks guys!! They have been amazing since the day I bought my car. I’m so grateful of the convenience, the speed and how respectful staff are! Thanks guys!! More

Oil change, Mike goes above and beyond to care for my car I recently went in for an oil change. While my car was there they rotated and balanced the tires, checked all the systems and washed and vacuumed my I recently went in for an oil change. While my car was there they rotated and balanced the tires, checked all the systems and washed and vacuumed my car. Every time I leave your dealership, I am leaving in a shiny, gleaming car that looks brand-new....my KIA. More

Consistent and reliable I have my vehicle served here on a regular basis. I can drop my car off for a regular LOF, and it is always ready in the mid-afternoon for me to pick I have my vehicle served here on a regular basis. I can drop my car off for a regular LOF, and it is always ready in the mid-afternoon for me to pick up. No appointments, no waiting, it works perfectly in my schedule. More