Daytona Dodge Chrysler Jeep Ram and FIAT - Service Center

I had the Daytona Garage facility outfit my wife’s 2021 2 dr. Wrangler for flat towing, knowing that there possibly might be some out to the the ordinary issues that needed to be resolved. The two technici dr. Wrangler for flat towing, knowing that there possibly might be some out to the the ordinary issues that needed to be resolved. The two technicians that did the installations did an outstanding job problem solving. The installation was done properly and efficiently. They went above and beyond to ensure that the job was done in a timely manner so as not to negatively impact my scheduled trip departure schedule. The department manager did an excellent job managing the total process. When a major part proved defective she managed the warranty process in an efficient and timely manner. Her efforts ensured the timely replacement of the defective part. I want to commend the efficient and capable staff of “Daytona,s Garage.” More

Jimmy z. was ann Amazing advisor ..our first time there and he meet all of our expectations ! Thanks again ! was ann Amazing advisor ..our first time there and he meet all of our expectations ! Thanks again ! More

The work was very satisfying and was done very quickly the tech was very nice and informative the tech was very nice and informative More

Horrible service but even worst than that was the service tech himself. Paul had the absolute worst customer service skills you could imagine. Zero communication skills and a poor presentation. tech himself. Paul had the absolute worst customer service skills you could imagine. Zero communication skills and a poor presentation. More

I was very pleased that the mechanic came to my home to replace the air bags on my doge ram (recall) Young man was very nice! replace the air bags on my doge ram (recall) Young man was very nice! More

Sydney is always nice to work with. As a repeat customer she recognizes you and is very knowledgeable of the customers needs. Very professional. As a repeat customer she recognizes you and is very knowledgeable of the customers needs. Very professional. More

Nothing went as was originally agreed upon. A 1 day/4 hour job took 3. The communication was horrible, the excuses were comical. Went in for a recall and service tech said there were no issue A 1 day/4 hour job took 3. The communication was horrible, the excuses were comical. Went in for a recall and service tech said there were no issues. How does that happen with a recall? Husband calls & questions it, him and service advisor chuckle, advisor says HE WILL CALL my husband back when it's done. Sends me a text with a number I didn't know and responded ok, mind you I'm super busy and dealing with other things so I forgot about the text. My husband comes home & asks did they call you? I said no! He said the advisor said he was going to CALL ME when it's ready! Now ho to 5:50pm 3rd day vehicle is in for a 4 hour recall. Husband calls to speak to advisor - he's gone for the day per the woman at the service desk. So husband asks about the vehicle and she asks for our last name he tells her & she says "there's no vehicle under your name, can you spell it for me?" He spells it out not once but twice - she comes back with "there's no vehicle under that name, do you have your Vin #?" Now we are getting pissed - whomever was in charge got on and same thing happened but this person asks "is it under a business name?" Now my husbands furious - he said wait your lost my vehicle person says no, there's no vehicle under your name. Gentleman says give me a few minutes to try and locate the vehicle. At this point I chimed in & said we are busy & trying to do stuff, call us back when you find our vehicle. It was found 10 minutes later. I go to pick up the vehicle & advisor says I text this # and they responded ok. I said oh yea, that's my # I was and am extremely busy - so that's on me for forgetting about the text. I said to the advisor my husband asked if you CALLED me and I said no but, you told him you'd CALL HIM. Advisor said I dropped the ball I'm sorry. I said none of this would've been this bad if you would've made the CALL to HIM and not texted me. I looked at the paperwork and it only had my # on it & said you told my husband you'd CALL HIM so how were you going to do that if you never wrote down the #? He goes my bad, I really dropped the ball & I said when you tell someone YOU are going to CALL THEM then that's what you do, not text me. We joked a little and i said the person at the service desk is incompetent, how do you get Hxxxxx out of Txxxxx? He said, yeah no clue shes only been here a couple days & I've only been doing this 2 months. I also explained we can't use the Uconnect and he said yeah, your husband told me that. If you want i can get someone to fix that now? I said i cant i have to go to the dentist, please have someone contact us for that. He then asked for my husband's number so he could call and apologize. I get home last night and my husband said the advisor blamed me, said it's your wife's fault. 1. The advisor never took my husbands number down. 2. The technician said there was nothing wrong with our recalled vehicle. 3. Advisor text my # instead if CALLING my Husband as he said he would. 4. The woman at the service desk wasn't paying attention when my husband spelled out our last name twice & how many people know their Vin #? I know I don't. 5. Still waiting for someone to contact us because we can't use the UCONNECT on our vehicle. 6. I forgot about the text and I apologized but don't place the blame on me when advisor told my HUSBAND he would CALL HIM. More

This Jeep dealership treated me great. Paul, explained everything to me to my satisfaction. My jeep is running well. They fixed the problem I will be back. Paul, explained everything to me to my satisfaction. My jeep is running well. They fixed the problem I will be back. More

Daytona Dodge was very responsive, follow through with all commitments and did a great job. all commitments and did a great job. More

Only went for oil change at quick lane, Sydney was great , only waited a short time, which is better then I can say for service department , they are terrible, nothing good to say , took my car ther 2 times , only waited a short time, which is better then I can say for service department , they are terrible, nothing good to say , took my car ther 2 times and waited 10 days the first time and 14 days the second time More