Daytona Dodge Chrysler Jeep Ram and FIAT - Service Center

Wanted to share with you our truly awful experience during an Oil Change Service on Monday, June 20, 2022. We have been servicing our vehicle at the Express Lane since 2018 and although the staff va during an Oil Change Service on Monday, June 20, 2022. We have been servicing our vehicle at the Express Lane since 2018 and although the staff varied, they were always proficient, systematic and professional. We were in need of a new Oil Change package to replace a previously purchased/expired one. The following is how our visit transpired: *We were in for an Oil Change. Asked for info/pricing on a new package to replace our 3yr/5 changes *Service Writer spoke so lowly I could not understand him (had to ask twice to speak louder) *Service Writer insisted there was no such program requiring me to look into my doc's but still insisted there never was a 3yr/5 change program (much later he did admit to my husband, that there was but no longer offered) *He proceeded to obtain VIN/mileage from vehicle to ensure it was still eligible for a program *He advised me it was and began looking up the plans *Technician drives our vehicle into the bay *My husband comes into the office area asking what is happening i.e. price, program etc *I expressed not sure because I did not have a price yet. I expressed 2 more times that work should not begin since we had not agreed on price or program *Service Writer without speaking to me, jumped up and yelled into the Bay area to pull the car out (because we had not agreed to service yet) *At this point the entire experience is being inflamed by lack of professionalism and we did leave *Because we have an extended Warranty with Mopar for this Vehicle, my husband prefers to have it maintained here and went back into the office trying to obtain package info. *3 yr/4 change package was chosen and paid for *Vehicle goes back into the bay (technician a little vocally snitty that we changed our mind - ironic considering service bays were empty and no one was in line. *Service completed vehicle brought around for pick up. Husband went back in Office to obtain our Inspection Report and was told it was emailed (email still not received). We do not have a way of printing and asked also for hard copy. Our previous experience has always been (I repeat always been) the Service Writer goes over the Report with us before we left. *I went back into office to see what was taking so long and learned the Service Writer was manually writing the report which he was none too happy about. *Further inflaming this experience, he barks out that they email it and 'the Customer' has to request hard copy instead of email. In retrospect, I always remember the Service Writer asking these questions when they write up the Service Order; he again was not happy when I said 'it was his Job to ask us'. *Returning to car we noticed it was not Washed. I returned to the office and again was told 'they cannot wash the vehicle without Customer consent'...again my response 'it was His responsibility to ask us'. I have never seen a Service Writer handle the intake processing of a Vehicle so poorly and not cover/follow through on anything from start to finish. We have had such congenial experiences in the past at this location even though the staff was often different every time we came in. This time I certainly hope for a change of personnel before my next service as right now, sadly, I wish I did not purchase a program that locked me into this location for 3 years. More

I have had excellent luck with the sales side of this dealership but the service side consistently disappoints. The last two service visits on my Rubicon they have stained my passenger seat likely by pla dealership but the service side consistently disappoints. The last two service visits on my Rubicon they have stained my passenger seat likely by placing a dirty tool or clipboard on the seat. Whats even worse this time they tried to gouge me badly and did not address the issue I brought the vehicle in for. The terrible service department may force me to travel further away for my next vehicle purchase/lease. More

I had an 11am service appointment, I arrived a few minutes early and my service rep was waiting, had all the paperwork done. Handed her my keys and waiting in the customer lounge. Less than an hour la minutes early and my service rep was waiting, had all the paperwork done. Handed her my keys and waiting in the customer lounge. Less than an hour later my service was completed. Could not have been any easier. More

I received quick and excellent service on this visit. Don was great and made it happen for me! Jamie offered help but wanted to schedule an appointment for another time. I had a question regarding enabli Don was great and made it happen for me! Jamie offered help but wanted to schedule an appointment for another time. I had a question regarding enabling the factory wired trailer connections that she could not answer and she sent me to Don. Don totally understood what I needed and was able to make it happen the same day and while I waited. The only negative thing I would mention is that I had to go to the dealership in order to find someone to talk to. Called for a couple of days without anyone willing to answer the phone. I did talk to parts on the phone...They answered and they were helpful. Once you get there the service department is great. More

Everytime i get my oil change here I feel like i'm in a pit stop at the Dayton 500. Fast courteous and caring. pit stop at the Dayton 500. Fast courteous and caring. More

I have been getting my car serviced for over 5 years now. Consistent attention to detail and customer satisfaction. They are really the only Dealer in this area that knows how to take care of my 2016 Hellcat Consistent attention to detail and customer satisfaction. They are really the only Dealer in this area that knows how to take care of my 2016 Hellcat. My last visit was expedient and I enjoyed looking at the cars in the showroom. Thank You Lube and Service Center, You also Randy for making it happening. Richard Tench More

I scheduled an appointment a week in advance for an oil change. I get to the service area for my scheduled oil change and they directed me to go to the express oil change area, and said that I didn’t need change. I get to the service area for my scheduled oil change and they directed me to go to the express oil change area, and said that I didn’t need an appointment for oil changes. I go across the way into the customer waiting area, and no one is inside. 4 techs in the bay but no one acknowledges me. I go outside, they all look at me but no acknowledgment. I ask if someone is coming to the desk area and 1 replies he stepped out and but he’ll be right back. He comes in..I inform of my appointment he says, that I needed to specify type of vehicle since it’s not a Dodge or Chrysler because they don’t have the oil filter for my Ford truck. Will have filter on Monday, and will call me. So no oil change, And it’s Tuesday and still no call.. Very poor customer service, no one approached me with names, Drive 50 miles for unsatisfied experience More

Poor experience, rude service advisor, not trustworthy, limited communication, bad customer service in service department. Techs were fine advisor and support rude! limited communication, bad customer service in service department. Techs were fine advisor and support rude! More

They didn’t replace all the parts that they said they did. This has been verified by two different repair facilities did. This has been verified by two different repair facilities More