Daytona Dodge Chrysler Jeep Ram and FIAT - Service Center

Very Poor Service DepartmentNo one answers the phone; no Very Poor Service Department No one answers the phone; no one returns phone calls. My estimated 5 day repair took three weeks, during which time the Very Poor Service Department No one answers the phone; no one returns phone calls. My estimated 5 day repair took three weeks, during which time they "lost" my truck 3 times - didn't know where it was, and told me the wrong place. It took me daily phone calls and voice mails to get anyone on the phone, and that was finally a Maserati Sales guy who had nothing to do with RAM service, but helped me escalate the issue. Had to leave repeated messages with management. I have purchased 4 new top of the line vehicles from this dealership, and will now take my business elsewhere. They've really gone downhill at full throttle. Shame, really. Used to be a responsive dealership, but no more. More

The customer service at this place is horrible. The way they speak to and treat customers after a purchase is a disgrace! they speak to and treat customers after a purchase is a disgrace! More

Bought three Town and Country minivans here in past 15 years. Based on recent service experience will never go here again. years. Based on recent service experience will never go here again. More

Horrible experience, they kept the car over the weekend without my consent. I have to stay at dealer On Monday make sure they don’t leave without my knowledge without my consent. I have to stay at dealer On Monday make sure they don’t leave without my knowledge More

The purchase was easy, getting honest on time service, horrible. They up sale everything even if it's not needed, try to charge when the extended warranty already covered the repairs then claim clerical horrible. They up sale everything even if it's not needed, try to charge when the extended warranty already covered the repairs then claim clerical errors time and time again. I scheduled a appointment for 9:30 for 2 items that were covered under our extended warranty we purchased at the time of purchase at Daytona Dodge. We arrive at Daytona Dodge at 8:45 we knew we were early however we did not expect to wait till 10:00 to even get acknowledged Finally I spoke up an ask forSome assistance. At that point I was treated as if I had done something wrong for asking for assistance because they were busy and they couldn't make the appointment that they set. After being chastised I asked to speak with Randy di so he was aware of the horrible customer service situation. Randy Dye did come and speak with me however it was the same excuses I was getting from his staff that they were understaffed and there was nothing that they could do, he asked me what would I have him do being that he didn’t have the employees to fulfill the appointment. I suggested to Randy that with my experience in the medical industry and operating 28 locations nationwide we tended not to set appointments that we could not keep within a reasonable amount of time and if we could not keep appointments we at least greeted the patients so that they understood we were behind. This was treated with the same disgust and sarcasm as the employees exhibited behavior for any dealership and any customer service industry. The dealership did call me about the warranty repairs and said that they were approved and they also suggested $2000 in other suggested maintenance on the vehicle that had actually been completed already to be performed I informed him that I was going to call my diesel mechanic that we have on the farm to see if he had done this maintenance or not and I would get back with them which I promptly did within 30 minutes and let them know that that maintenance had already been performed on my vehicle and that they just needed to do the warranty work and get the truck back to me. I received a text shortly the next day stating that my truck was ready no phone call just a text which is fine for me. So I head back to the dealership and go to the cashier desk to pick up my key and I am confronted with a $1208.00 bill, I asked the cashier why the warranty was not applied and he said he wasn’t sure that he would get somebody to take a look. Now remember they had already called me to tell me that the warranty had approved the work. A little while later a service advisor approached me to ask me what warranty it was an where I purchased it now mind you again they called me to tell me the warranty approved it and they were well aware that the truck was bought at their dealership with their warranty. A short time later calls me up to the desk to tell me that everything has been taken care of and that I am now good to go sorry for the clerical error. This wouldn’t be a big deal if this had not been the second time for the same exact clerical error and when I asked the question what would they have done since they had already put in the warranty claim if I had paid the money their answer was I can’t respond to that. So I don’t know if these are truly clerical errors or if this is the way this dealership operates but I will tell you this this type of thing loses the confidence of me and the people around me when it comes to shady instances like this. I have both invoices the mistake and the corrected one if anyone doubts the validity. Email zachharman8031@gmail.com I do not recommend this dealership ZH More

Trying to get Uconnect problems fixed! Over one year and still no resolve with this dealer! Just get the runaround. They have no good answers. still no resolve with this dealer! Just get the runaround. They have no good answers. More

I had a recall notice on my 2014 Ram and called for an appt. They got me in very quickly. My Service Rep, Jean, was very professional, polite and had a sense of humor. The job was done in a timely manor a appt. They got me in very quickly. My Service Rep, Jean, was very professional, polite and had a sense of humor. The job was done in a timely manor and I was on my way. This is not my first dealings with this dealership and everytime has been a positive experience. More

Made an appointment for my 2020 Challenger to have the Power Outlet repaired. It has a 36 month 36,000 mile bumper to bumper warranty. They said I HAVE A 12 MONTH 12,000 MILE WARRANT and may have to pay Power Outlet repaired. It has a 36 month 36,000 mile bumper to bumper warranty. They said I HAVE A 12 MONTH 12,000 MILE WARRANT and may have to pay for the repairs. Called Dodge Customer Service, they checked all the info on my car and said I should not have to pay anything. looks like they just want to rip off unknowing out of town customers. Joe is the Advisor. More

Saturday morning 22nd Aug arrived at 8am greeted by Ronnie who was very cheerful, professional and treated me like I was somebody! Fast service free car wash and good price for the oil change on my F Ronnie who was very cheerful, professional and treated me like I was somebody! Fast service free car wash and good price for the oil change on my Fiat500L! Kudos that there are still people who care! Btw Face masks were worn by employees and customers! :) More

Express Lane Not Express The service department will not allow you to make an appointment for an oil change or tire rotation and refer you to their express oil change which is The service department will not allow you to make an appointment for an oil change or tire rotation and refer you to their express oil change which is first come first serve. The problem is that it has always been backed up with over an hour wait every time. I bought my Dodge Ram from this dealership and have had it for almost 2 years and it has been the same every time I take it for an oil change. I have heard every excuse. "Not enough techs," "everybody showed up at once," and of course now the excuse is "covid-19." My time is more valuable than to waste it waiting for an oil change at this dealership. I will take my business elsewhere. More