Daytona Dodge Chrysler Jeep Ram and FIAT - Service Center

This has been the worst experience I've had with a dealership. I needed service done to my Jeep for two separate concerning issues, and Daytona Dodge has done my service in the past with no issue, whi dealership. I needed service done to my Jeep for two separate concerning issues, and Daytona Dodge has done my service in the past with no issue, which is why I did not hesitate to come back. Called the dealership regarding the need for service and was advised they were booked for the next week, which was fine but I had asked about a loaner vehicle prior to confirming the appointment since I was dropping off on Friday 06/27 and had to work overnight that weekend in a different county. Whomever scheduled this appointment informed me they would have a loaner available so I booked. I drop off my vehicle and when asked about the loaner I was then informed that they do not do loaners. I informed them that I was told I would have one as that was the only reason I brought my car here and was told that they would ask Paul, the service advisor, about the issue but that he was not in office yet. I told them I would wait as I did not have a vehicle and was directed to the main lobby area. I sat here for about an hour waiting for an update before I checked back in, to find Paul entirely unaware that I was here. Again informed that they would not have a loaner for me, they offered a ride to the rental place down the road. Thanks I guess? I was advised of around a 3 day turn around so that is what I scheduled a rental vehicle for. Monday I called for an update to see if the vehicle has even been looked at yet since the rental was due that day and needed to know if I needed to extend the rental. No answer 3 times, left a voicemail to paul, who seemingly had no interest in calling me back. I had sent an email as a last effort for the day to which he graciously responded that they have no update yet. I returned the rental as I had suspicions that the vehicle would take the rest of the week and a bit too expensive at $90 a day. Thankfully the following day 07/01 i received an update via text about the problem and required fix, not thrilled about the quoted price I tried to call for a better understanding as to what went on. Middle of the day on a Tuesday and no one is available to answer a phone between 2 and 4? I eventually reach someone who relays paul is once again not available and they would take a message and a call back. Said call back never happened. I attempted again on that Thursday 07/03, was told they would relay the message and to call back later, which never happened. The next Tuesday 07/08 I called again, and told whomever answered the phone that I would prefer to stay on hold until someone is able to speak to me because no one is communicating to me about my car. One of the other service advisors, whose name I cannot remember, advised me that there was a delay in parts being ordered due to back order and had to get delivered from another dealership. He also relayed from what he could tell the part should be here that day and my car should be ready by Thursday, no later than Friday. It was frustrating news but at least there was an update and I could plan the rest of the week without a vehicle. I don't know why no one could communicate this to me when there would be a known delay. After not hearing anything a majority of the day Thursday 07/10 I decided to call once again to see if it was going to be done Friday, so i could find a ride after work to pick up. Could not reach anyone once again. Called again Friday 07/11, this was the first time I was able to get a hold of Paul, the alleged service advisor for my repair, who advised that the wrong parts were delivered for my vehicle and they are awaiting new ones. Great, again why could no one relay this to me prior? I decided to cut my losses and presume i would be another week without my vehicle and no communication. Thankfully I was wrong and was able to pick it up Tuesday 07/14. Grateful to have my vehicle fixed, but will never return here. 0 attempt at any form of customer service here. More

Colin was great. Took car and then checked to make certain all work was done perfectly Took car and then checked to make certain all work was done perfectly More

We came to the dealership for a tire issue. As always, the staff took great care to address our issue. We love this dealership, and will continue to use Daytona Dodge for all of our vehicle nee As always, the staff took great care to address our issue. We love this dealership, and will continue to use Daytona Dodge for all of our vehicle needs! More

I Have had very good experiences with Daytona Dodge since i purchased this vehicle. I hope to continue having great experiences when I need service i purchased this vehicle. I hope to continue having great experiences when I need service More

Outstanding service the service man was very helpful he helped me with my wheel chair and was very knowledgeable about my Durango. helped me with my wheel chair and was very knowledgeable about my Durango. More

I had an outstanding experience at this dealership—friendly staff, fair prices, and a seamless buying process. Highly recommend! dealership—friendly staff, fair prices, and a seamless buying process. Highly recommend! More

Dealership scheduled the appointment and tech arrived at my home and serviced my ram rebel in the driveway. Professional service at home , can’t beat that. my home and serviced my ram rebel in the driveway. Professional service at home , can’t beat that. More

Cameron is awesome! ! Great communicator. Experience getting my Jeep serviced has been amazing. Sad my Jeep is in the shop but happy to have such a great team to fix it! ! Great communicator. Experience getting my Jeep serviced has been amazing. Sad my Jeep is in the shop but happy to have such a great team to fix it! More

They were very professional at the express oil change. A little longer than I anticipated. But other than the time everything went well. They also rotated the tires but didn't check the psi. Returned to h A little longer than I anticipated. But other than the time everything went well. They also rotated the tires but didn't check the psi. Returned to have the correct air pressure adjusted. As far as dealerships go They are topnotch. More

My vehicle went in for repair late March, it was three weeks before it was looked at and I was told I had an issue with my transmission and the needed part would not be available until 2026. My vehicle ha weeks before it was looked at and I was told I had an issue with my transmission and the needed part would not be available until 2026. My vehicle had been in for service multiple times for the transmission in the past couple of years and I was told there was no problem. I had to purchase a new vehicle (unfortunately from them). The brand-new vehicle had minor scratches that could not be seen at night. I brought the vehicle back in the next day. I was told to bring it in to have the scratches buffed out. I spent a morning at the dealership, and it could not be done. I was told to bring the vehicle back in for a full day and the vehicle was not completed. I was given on old vehicle with over 230,000 miles for what was supposed to be just the weekend. On Monday no one called me, I tried several times to contact the service department to finally be informed that my brand-new vehicle was in the paint shop being repainted. Their service department has the worse customer service I have ever seen. They refuse to call you back or tell you what is happening with your vehicle. The first time I contacted the news. My salesperson Chris Stephenson was extremely helpful, and it was a pleasure to work with him, he gets five stars. More