Dayton Toyota - Service Center

Well done The 40,000 mile check was scheduled a week in advance of the appointment. The entire process was smooth and efficient. The appointment began on ti The 40,000 mile check was scheduled a week in advance of the appointment. The entire process was smooth and efficient. The appointment began on time and was completed in a reasonable time frame. There were no surprises. More

The Customer Comes First! My wife and I have been buying cars from Dayton Toyota since 1982. Over that time period we have purchased or leased nine vehicles from from four dif My wife and I have been buying cars from Dayton Toyota since 1982. Over that time period we have purchased or leased nine vehicles from from four different salesmen. All of who have been kind, courteous, and knowledgeable (some more than others). Our most recent purchase was a 2016 Prius Four Touring, which we love, and think is an outstanding vehicle. This was sold to us by Jeffrey Marcus, who was very professional, and always has the customer's best interest at heart. Even when a mistake was made in the quoted price, Jeffrey accepted full responsibility and made sure everything was right for us. I also would like to give xxxxxxto Mike Dooley, and Tom Kozak who always provide excellent, courteous and professional care and service to all customers to insure that they are completely satisfied. One of the main reasons that we have keep coming back to Dayton Toyota has mainly been the their service department. Keep up the great work! More

Excellent service and recommendation on what is needed. First time visit and found the service staff with Excellent service and recommendation on what is required during regular preventive maintenance of my First time visit and found the service staff with Excellent service and recommendation on what is required during regular preventive maintenance of my 2010 Toyota Sienna. More

Worst Toyota dealership. This dealership has officially surpassed any other business when it comes to giving THE WORST possible customer service. I was given a run around for This dealership has officially surpassed any other business when it comes to giving THE WORST possible customer service. I was given a run around for my repairs and the staff was rude and not assisting at all. Day 1 when I left my car at the service center for a repair, I HAD to call and ask the salesman if my car was done or what then next process would be. Service team member Christian was EXTREMELY rude to me on the phone and in person and didn't even let me speak or explain the issues I was having. After making 4 appointments for 1 repair and still not getting my cars job done, I decided it was best for me the approach another dealership. I am a very understanding person and have worked in customer service in the past so I know some customers can be a nuisance, however, this was a simple job and this team failed to deliver. Just a warning to everyone else planning to go here, there guys are by far the worst, won't recommend this location to ANYONE. Thank you. More

Service The dealership did a nice job replacing my breaks on the front and rear of the car. The car rides like new again. I always appreciate it when the de The dealership did a nice job replacing my breaks on the front and rear of the car. The car rides like new again. I always appreciate it when the dealership washes the car after the service has been completed. More

Friendly service This was a free service visit for my 25,000 mile check. Service department is friendly and car was ready in an hour like they told me. This was a free service visit for my 25,000 mile check. Service department is friendly and car was ready in an hour like they told me. More

Regular service appointment plus tires I had my regular service appointment (45000 miles) which was scheduled very easily. Turns out I needed new tires. Because of that whole appointment I had my regular service appointment (45000 miles) which was scheduled very easily. Turns out I needed new tires. Because of that whole appointment lasted three hours which I was able to do. But if I had not, I am sure I could have scheduled another appointment soon. Services associate kept me informed along the way. Everyone is polite. More

Excellent service I found this Dayton Toyota after pissed of by another toyota dealer. I am so satisfied with the service from dayton toyota. They don't recommend the s I found this Dayton Toyota after pissed of by another toyota dealer. I am so satisfied with the service from dayton toyota. They don't recommend the service which is not necessary. More