Day's Chevrolet - Service Center

SERVICE DEPT-SERVICE WRITER BRENDA OUTSTANDING WENT ABOVE AND BEYOND TO GET MY MIRROR FIXED ON MY 2500 HD 2016 TRUCK ON SEPT 19, 2023. AND BEYOND TO GET MY MIRROR FIXED ON MY 2500 HD 2016 TRUCK ON SEPT 19, 2023. More

Beware! !! This service department will tell you all sorts of things are wrong with your vehicle that are not actually issues then be rude when you can't affo !! This service department will tell you all sorts of things are wrong with your vehicle that are not actually issues then be rude when you can't afford their prices! Worst service department ever! We have purchased 2 new vehicles from this location and will NEVER go to or recommend Days Chevrolet Acworth to anyone! We had a vehicle towed to the Days Chevrolet Service department (this was not a vehicle we purchased at Days). The vehicle arrived on Friday and they called on Tuesday with a list of issues that totaled up to $4300! we originally took the vehicle to Days with the expectations that our extended warranty would cover the cost. We were informed that NONE of the issues were covered under warranty. Since this was a vehicle we had not had long we contacted the dealer we purchased it from and they wanted the vehicle taken to a different service center for a second opinion. When we notified Days of this they were rude and wanted to charge us a little over $800 for the compression test they performed. When asked why the compression test was so expensive they stated it was 4.5 hours labor to perform it. The reality is they called us at 8 am to get permission to do the test and 11 to tell us the results. So it couldn't have taken 4.5 hours to complete the test. Brandon the service manager was beyond rude when we told him we would not be having the vehicle repaired there and made the comment they don't like diagnosing issues just to have the a vehicle repaired somewhere else. So basically they decided to charge us as much as possible for the diagnosis. Then to make it worse Brandon would not take a card payment over the phone and made us drive to the dealership to come in and pay for the compression test. His reasoning was because we had never had service there before (keep in mind we have purchased 2 new vehicles from this dealership in the past) The shop the vehicle was taken to, didn't find near as much wrong as Days was claiming. So after paying $724 ( Brandon finally agreed to subtract 1.5 hours of labor since we had proof that their compression test didn't take 4.5 hours) we had the vehicle towed to another repair shop in the same condition as it arrived at Days. Never again Days Chevrolet of Acworth!!! If you're looking for an honest mechanic please consider Jason Ivester at Carterville Muffler. More