Davis Nissan of Jacksonville - Service Center

I took my Nissan Versa to Davis Nissan, 1726 Cassat Ave, Jacksonville, FL 32210 for a scheduled appointment on August 7, 2024, due to the speedometer not working. When I scheduled the appointment with Carl Jacksonville, FL 32210 for a scheduled appointment on August 7, 2024, due to the speedometer not working. When I scheduled the appointment with Carl on August 3, 2024, he advised me that a diagnostic would have to be performed. Carl quoted me a charge of $188.99 which would be deducted from the final cost of repair. When I arrived for my appointment, I spoke to Parker. He advised me that a diagnostic would take a few hours to complete. I chose to wait for the diagnostic report. After some time, Parker advised me the diagnostic was taking longer than anticipated. Considering he expressed he didn’t know how much longer it would take, I decided to go home and wait for his call to give me a status update. Later that afternoon, Parker called me with an update. He told me the speed sensor had to be recalibrated because “It looks like the speed sensor is not even there.” He told me my cost would be 453.14 if the recalibration resolved the issue. He also told me they would test the speed sensor and if anything “showed up”, it would cost me more. Parker called me the morning of August 8, 2024. He told me my issue had been resolved and “Everything was working fine”. I arrived to pick up my car, I paid 453.14 and when I began to drive away, it was evident that the speedometer was still not working. I pulled right back into the service area. I explained to Parker that the speedometer was still not working. Parker told me it was working the night before. He drove it around the lot then told me it must be the speed sensor. I asked him if that was not replaced? Patrick told me it had not been. He then took my car and told me I could wait. In the meantime, my husband was speaking to Corporate Customer Service. He also wanted the Service Manager to call him. I went to the service desk and told Parker that my husband wanted to speak to the Service Manager. Parker looked at the fellow next to him (Joseph) and asked if he wanted to be the Service Manager for the call back to my husband. Parker also told me that the issue was the speed sensor. He told me I would have to pay for the part, but I would not be charged for labor. After my husband spoke to Joseph, he called me and confirmed Joseph told him the same thing. Parker told me I could bring the car in the next day, and they would replace the speed sensor. Parker told me that it would take a few hours to do. I was concerned about driving my car home, but was told it would be safe. I was satisfied with the proposed solution and drove my car home. Within a few hours, I received a call from Parker. He then told me the issue was the ABS system and would cost me $1,800.00. Since my husband had spoken to Joseph, he asked to speak to him again. My husband explained to Joseph that we did not have a problem with the ABS, not even a warning light, ever. My husband asked why the diagnosis had changed three times in a 24-hour period. The only response from Joseph was “Corporate says that’s what it is.” We decided we would not take our car back in due to our perspective that we paid for a repair that was not done. We were also assured the issue was the speed sensor, only to be told in less than two hours that it was the ABS. All of this without a concise and reasonable explanation. Shouldn’t a diagnosis point to the issue? If not, why is a diagnosis required? I have never even seen a diagnostic report. Was a diagnostic even done? How can I be assured the issue was the speed sensor then be told it’s something else? Had I taken in my car, had the speed sensor been replaced, and it still wasn’t working, would I be told it’s the ABS and it’s going to cost even more money. Do you see the huge trust issue here? I love my Nissan and have been considering purchasing a new Nissan while keeping this one as a second car. My experience has totally changed my mind. We will be buying a new car in the near future, but it will not be a Nissan. More