Davis-Moore Chrysler Dodge Jeep RAM FIAT - Service Center

Great Service Michael Peters was right there when I pulled my Jeep in. Was very polite and courteous and service work was done immediately. Made sure everything was Michael Peters was right there when I pulled my Jeep in. Was very polite and courteous and service work was done immediately. Made sure everything was in order before I left. Appreciated the help. More

Great service Contacted Michael in service. Michael's customer service is great. He is not satisfied until the customer is satisfied, his attention to detail is gre Contacted Michael in service. Michael's customer service is great. He is not satisfied until the customer is satisfied, his attention to detail is great as well. More

Recall work plus some basic service. Everything was done as promised and on time. Can't ask for more. Bought the car at Davis Moore and have had it serviced there as well. They run a good Everything was done as promised and on time. Can't ask for more. Bought the car at Davis Moore and have had it serviced there as well. They run a good operation. More

Efficient, courteous, and speedy service The service was excellent and the people incredibly accommodating. The work on my car was quickly completed. Best experience I have ever had at a ca The service was excellent and the people incredibly accommodating. The work on my car was quickly completed. Best experience I have ever had at a car dealership! More

Needed question answered and followed with service work Michael Peters was very helpful and if he didn't know, he went all out to get the answer. Ended up with service work and sold us an extra key Michael Peters was very helpful and if he didn't know, he went all out to get the answer. Ended up with service work and sold us an extra key More

Horrible Service, Jeep, Scheduled Appointment I was told it would take 48 hours to complete an 8.5 hour job, no worries 7 days later it was completed. I called Monday(3 days late) and left a voice I was told it would take 48 hours to complete an 8.5 hour job, no worries 7 days later it was completed. I called Monday(3 days late) and left a voicemail with service rep and heard nothing back after an hour and a half I called back and was told I could leave a voicemail and said no I will wait to speak with him directly. He informed me he still needed to check with the tech working on the jeep as he was unsure of it's status but believed the part's weren't on hand why schedule an appointment if your not going to have everything available. This same service rep told my wife I was a liar when she had brought the jeep in to see why the light was on again. I was driving the jeep in June and had a check engine light come on I pulled into the shop and I think it was Terrance who assisted me and was able to tell us that the satellite radio package was out dated and how to get it fixed. Less than a month my wife went in because the check engine light kept going off and on and talked to James who told her they would never do something like that there and your husband doesn't know their codes and was wrong. Needless to say when I went in to the shop because the light was on permanently as well as change oil light that they would do the oil change and diagnose the problem. Oil was not changed since the problem was a cylinder but I was charged for the oil we noticed the next day and had the oil change credit fixed not a big deal accidents happen but a bit frustrated. Scheduled the appointment to be done in 2 weeks as they needed to order the parts understandable not all parts are on hand. However when you make an appointment and told 48 hours after 72 hours a Courtesy call would have been nice I read the sheet and on there it had promised on 7 Aug that was never discussed otherwise it would be a different story and I would have made other arrangements for a vehicle. If it's possible to change my prepurchase oil changes to another dealer I would love that opportunity as I will not recommend Davis-Moore Service Department to my worst enemy. This is not my first Jeep but my fourth one it is also my worst experience in customer service. More

Go elsewhere I took in my Car 1999 Old Intrigue for some minor repairs. The repairs were scheduled to take 2 days. Parts didn't get ordered. Then the wrong parts g I took in my Car 1999 Old Intrigue for some minor repairs. The repairs were scheduled to take 2 days. Parts didn't get ordered. Then the wrong parts got ordered. 9 days after taking the car in (and 7 days after it was supposed to be done) it was finally completed. What did I get for my trouble? $50 off of a $1,700 bill. I won't ever have my car worked on by them ever again. I won't buy a car from them and I will recommend that anyone looking for a car go anyplace but there. How are they still in business? More

Horrible Customer Service Known transmission issue and no resolution yet. Keep getting the run around. Vehicle barely has 4300 miles and this is the second time taking it in to Known transmission issue and no resolution yet. Keep getting the run around. Vehicle barely has 4300 miles and this is the second time taking it in to be serviced for the same issue. As far as the customer service, it was horrible. When I was originally greeted, all I was told was "what can we do for you". I did not even know the name of the person assisiting me. When I expressed concern, there was no acknowledgement whatsover. When I came time to pick up my vehicle, he then became friendly and told me "not to kill him" on the survey. Being a Supervisor of a Call Center, my profession revolves around customer service. This is the complete opposite of what we teach and expect from our reps. I was treated very poorly and did not feel like a valued customer, eventhough I purchased a $30,000 vehicle. Update: After 3 visits and updates being performed, the Jeep is still much the same. Now I am being told that there is an update coming out in about 2 weeks, but may not correct the issue. Basically they are saying that I am making it a bigger deal than it is, since it is not preventing me from driving the vehicle and because it is not causing more damage. I test drove an identical vehicle (which was not doing what my vehicle is doing) but then again "nothing is wrong with it", but they can't explain why it's doing what it is doing. The transmission has started clicking 3 times again, when putting the vehicle into park and the service manager does not know why. This is because he was "unaware" of that issue happening with my vehicle, even though It has done that 2 out of the 3 times it has been taken in and the service department has been made aware of this. They are attempting to say the issues I am having is "normal" and that switching the transmission would not help. More

Terrance Hill Took my 09 ram in for an air conditioner problem I dealt with Terence Hill he is probably the best service writer I've ever dealt with great guy!! th Took my 09 ram in for an air conditioner problem I dealt with Terence Hill he is probably the best service writer I've ever dealt with great guy!! the bill would've been close to $1300 when I picked it up he told me that there was a factory recall and it cost me $0, he called me twice a day to inform me if the progress of my truck Most professional service writer I have ever dealt with . He will be the only writer I deal with anymore .I don't know how muck $ he makes but he needs a raise!!!!! THANK YOU Terrance More

Damaged vehicle returned, given misinformation throughout. I came in from out of town to fix a recall problem. I was told with no uncertainty the work would be finished before the close of business that day; s I came in from out of town to fix a recall problem. I was told with no uncertainty the work would be finished before the close of business that day; so I waited several hours. Upon returning, I was informed that the vehicle doors had to be removed and gutted and I would have to return the following day. This was an annoyance, but things happen. When I returned the next day after pulling my jeep from the garage I noticed a 4 inch crack in my front windshield that started directly where the mirror would have hit the windshield during the door removal. I immediately called the service department, pulled to the side of the road, and sent pictures of the damage. I was told a supervisor would contact me on Monday, as it was the weekend. Monday came and went with no attempt for me to be contacted. I contacted the dealership again, and was finally contacted by a member of management Tuesday afternoon. He of course told me that it was impossible for them to have caused the damage, because they did not remove or do major work to the doors. I informed him this was the exact opposite information from what I recieved when the original work was completed late. I was given no real response to that. I was told that high heat caused the damage. It was a rainy overcast day. Bottom line, car went in u damaged, came back damaged. So I called to give them the opportunity to do the right thing, expecting to be told I could eat it; and I got told to eat it. Not shocked. The people in the actual shop were friendly, so I guess that's something. More