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Davis-Moore Chevrolet - Service Center

Wichita, KS

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118 Reviews

118 Reviews of Davis-Moore Chevrolet - Service Center

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November 17, 2022

Poor customer service in the service department. Set the appointment for Thursday, had to drop the truck off the night before due to work. Never received any type of communication what so ever. Trie More

by Angry customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric
Nov 17, 2022 -

Davis-Moore Chevrolet responded

Hello there. We are sorry to hear of the experience. This is absolutely no way we want our customers to feel and be treated. This has been passed on to the service manager, Tim, and the general manager, Mark, so they can review. Many times the social media postings have no names and are hard to figure out who it was. So if you do not hear from Tim or Mark in the next 24 hours please reach out to them. Tim - 316-794-4033 and Mark 316-749-4047. Thank you and sorry again.

October 04, 2022

We just had some work done on our Jeep. Kimberly, our Service Advisor went above and beyond to meet our needs. She is both professional and friendly. A great lady to work with. The Serv More

by bjschmitz2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Groton
August 03, 2022

Service Manager Bob Garrison and Body Shop are Outstanding did some warranty repairs looks great More

by hawkfans0325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Garrison
August 03, 2022

Davis Moore service is the best no hassles including the body shop and Bob Garrison More

by hawkfans0325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Garrison
April 29, 2022

I called at 2:30, 3, then 3:48 on April 28th to schedule service for my SUV.. Each time, I was transferred to 'Kimberly", and each time I received voice mail, and each time left a message. As of 9: 55am on More

by moschoen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kimberly
Apr 29, 2022 -

Davis-Moore Chevrolet responded

Hello there, we are sorry to hear of the issues scheduling an appointment. We have passed this to the Service Manager, Tim, so he can try to research. The names on social media do not always give us enough to figure out who you are. We will check with Kim and her voicemail to try and figure it out. If you do not hear from soon please reach out to Tim at 316-749-4033. Thank you and sorry again.

Apr 29, 2022 -

Davis-Moore Chevrolet responded

In speaking with Tim, it appears that this issue has been resolved. Sounds like it was a miscommunication on our part between 3 employees and 2 departments. We have addressed the issue and put things in to place to try and keep something like this from happening again. Thank you and sorry again for the troubles.

April 20, 2022

I rarely write reviews, but our experience with Davis-Moore was so positive, I feel I must do so. The "Check Engine Light" of our Tahoe came on and the engine started running rough as we entered K More

by John
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Engle, Kimberly Gorton
December 19, 2020

Best service online answer every question I had. Respond was fast. Website was very organized easy search to fine your dream car. Thank you again More

by Danzelwoods
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sell rep
November 05, 2020

Brought car in for warranty rearview mirror replacement. Kim Gorton & team did the work seamlessly, as always. On schedule, no hassle. Will always go back. More

by dart1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Gorton
February 21, 2020

Very professional The service dept personnel are very professional they took my vehicle in told me what needed to be repaired. Then made the repairs very promptly and More

by kwright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Call
Feb 21, 2020 -

Davis-Moore Chevrolet responded

Thank you for your review and business. Have a great one and thank you again!

March 17, 2019

Recall on my Camaro From start to finish was very pleased at communication and the work that was done. Will do business with again. Also, was my first time at Davis-Moor More

by Camaro Roxxie Dust
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Scott Davis
Mar 18, 2019 -

Davis-Moore Chevrolet responded

Thank you for your business and feedback. We appreciate you giving Davis-Moore the opportunity to earn your business.

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