Davis Honda - Service Center

We went in on 10/14/2013 to return a leased Honda Accord and lease a new one (we would have leased our 4th car from them today). The person that took care of us started off by giving us an attitude and tell and lease a new one (we would have leased our 4th car from them today). The person that took care of us started off by giving us an attitude and telling us we needed to return the lease elsewhere when we were told by Davis Honda to bring it back there. Needless to say the gentleman continued to give us a hard time until I asked him why he was being rude. At which point he became defensive and started an argument with us on the sales floor. When I asked if we could be helped by the boss (GM) he told us he was the boss (GM). Which turned out to be untrue when we went to the website and found out he is by no means management. So for the rest of the visit he continued to argue back and forth with us about his "supposed" attitude. This is after I told him just take the car back and we will be on our way. In my twenty years of purchasing and leasing vehicles I have never been treated this way. I would definitely recommend looking elsewhere if this is the attitude you get when you are trying to return one car and get another one. FYI: I called the dealership to speak with the actual GM or GSM and no one returned our calls. More

I have a vehicle that I purchased from Willis Honda (now Davis dealership). Until last week I had excellent service from this dealer, both during my purchase and when I came for routine service on the car. Davis dealership). Until last week I had excellent service from this dealer, both during my purchase and when I came for routine service on the car. Last week, I had a bad experience relating to some proposed body repair: I had not received a timely response to a request for a quote for some repairs and the quote I finally received seemed quite high for the work to be done. I posted my experience on DealerRater and sent a copy of my posting directly to Davis Honda. The next morning I received a call from Ed Grobelny at their body shop telling me that he had investigated my incident and acknowledging that I had not been treated appropriately. We had a good discussion about what had caused the problem - I went to the dealer to get my estimate, but all they were able to do at the dealer was to take a few photos and then send the photos to their body shop which is 20 miles away. From the photos the damage appeared worse than it actually was. Ed went out of his way to ensure that I will get the repairs at a very reasonable cost. While every organization has a problem from time to time, Davis Honda employees have handled my situation in a way that shows they value providing great service. DealerRater has been a great resource to help me communicate my problem to Davis Honda so they could address the problem and retain a satisfied customer. More

I have tried to use this dealer for service and must say the service writers are rude,when called about what was needed I asked questions and got it must be the way you drive, but this is not the first new the service writers are rude,when called about what was needed I asked questions and got it must be the way you drive, but this is not the first new car, never a problem in the past.When I declined to have the work done there was a warranty issue that they did not bother to check. I was also told that honda reccommends a front end alignment every 15K miles, but could not find that in my book or online, so was someone just trying to upsell? I questioned brake shoe lining and realize it is not the dealer's fault as they do not make the parts, but to get the answer given as if I was some unknowing person is funny,but this is the pattern at Willis. I need to trust a service writer so far I have not found one I can trust, maybe someone needs to teach them how to handle customers in a professional way for that reason I will no longer visit or reccommend this dealship. More

Willis service is very good, they are a well-oiled machine, and their loaner car policy and avaialability can't be beat. I miss the computers and free access to the Internet that they used to have and machine, and their loaner car policy and avaialability can't be beat. I miss the computers and free access to the Internet that they used to have and don't anymore. Other dealers have this. However, when we visited their lot and walked around looking for a used car, no one came out to offer any assistance or information. That was disappointing (we bought elsewhere). More

Buyer - Thomas J. Fries Sales Consultant - Kevin Rogoza Buyer - Thomas J. Fries Sales Consultant - Kevin Rogoza Cheryl Myers - Internet Sales Coordinator I was overall very pleased with my experien Buyer - Thomas J. Fries Sales Consultant - Kevin Rogoza Cheryl Myers - Internet Sales Coordinator I was overall very pleased with my experience at Willis Honda. The salesman was very certious and professional. Kevin answered all my questions and met all my request to close the deal. I would have no problem referring the Dealership to a family member or friend. More

I took my 2002 CR-V for an oil change and they called my back with a $1000 plus estimate. I said No and just the oil change. I picked my CR-V and the next morning my driveway had a big stain from powersteer back with a $1000 plus estimate. I said No and just the oil change. I picked my CR-V and the next morning my driveway had a big stain from powersteering fluid. Since that day my car leaks and leaks PS fluid. I went back to claim what they have done but they would not take any responsability for it. I was a two time customer from Willis and never again I'll buy nor get service from Willis Honda in Burlington, NJ. If anyone read my review remember... When you go for servce, you will get a ridiculous estimate and " we recomend this repairs". You also get annoying calls from unknown number after you give them your phone number. God's honnest truth. More

I took my 2002 CR-V for an oil change and they called my back with a $1000 plus estimate. I said No and just the oil change. I picked my CR-V and the next morning my driveway had a big stain from powersteer back with a $1000 plus estimate. I said No and just the oil change. I picked my CR-V and the next morning my driveway had a big stain from powersteering fluid. Since that day my car leaks and leaks PS fluid. I went back to claim what they have done but they would not take any responsability for it. I was a two time customer from Willis and never again I'll buy nor get service from Willis Honda in Burlington, NJ. If anyone read my review remember... When you go for servce, you will get a ridiculous estimate and " we recomend this repairs". You also get annoying calls from unknown number after you give them your phone number. God's honnest truth. More

I took my 2002 CR-V for an oil change and they called my back with a $1000 plus estimate. I said No and just the oil change. I picked my CR-V and the next morning my driveway had a big stain from powersteer back with a $1000 plus estimate. I said No and just the oil change. I picked my CR-V and the next morning my driveway had a big stain from powersteering fluid. Since that day my car leaks and leaks PS fluid. I went back to claim what they have done but they would not take any responsability for it. I was a two time customer from Willis and never again I'll buy nor get service from Willis Honda in Burlington, NJ. If anyone read my review remember... When you go for servce, you will get a ridiculous estimate and " we recomend this repairs". You also get annoying calls from unknown number after you give them your phone number. God's honnest truth. More

Samantha was a pleasant young woman. She answered the phone and scheduled an oil change for me with such ease. I was expecting a long wait and a rude service rep, i got the exact opposite. She definately phone and scheduled an oil change for me with such ease. I was expecting a long wait and a rude service rep, i got the exact opposite. She definately is an asset to the dealership. I have dealt with awful service advisors in the past and she made the experience very smooth and positive. I will definately recomend your service dept and also your dealership. More

Karen Mills Body Shop Manager,was courteous,informative & went out of her way to help & resolve an error (charges)made by ENTERPRISE Rental.I've had my car serviced by WILLIS since purchase & would not hes went out of her way to help & resolve an error (charges)made by ENTERPRISE Rental.I've had my car serviced by WILLIS since purchase & would not hesitate to highly recommend WILLIS for purchase or service. More