Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
54 Reviews of Davis Honda - Service Center
Sort by
November 13, 2023
This has fallen from a 5 star review, which was based on my first experience purchasing a used Honda from Davis Honda of Burlington, NJ. Based on that first experience, I purchased another used Honda from D my first experience purchasing a used Honda from Davis Honda of Burlington, NJ. Based on that first experience, I purchased another used Honda from Davis Honda, just 3 days ago. Here's what happened. I purchased the vehicle on Friday evening. It ran fine. But on Sunday in the early afternoon, less than 48 hours later, the car would not start. It started immediately with a jump. The battery was dead. Since it ran well between Friday eve & Sunday afternoon, I suspect the charging system. I shared that info with Davis Honda, when I called on Monday morning (just a few minutes ago). I spoke with a woman who asked me about the problem. I told her, then shared with her that it was emphasized to me by the salesperson, at least 3 times, that the vehicle had gone through a 150+ point inspection. That emphasis is why I was surprised the vehicle wouldn't start only 36 hours after purchase. The woman who spoke with me from the used car department asked if I could get it back to them to be checked. I said sure. I then asked if they would have a loaner car for me in case my vehicle had to remain at their dealership for assessment & repair. She said "we do not have loaner cars for used car purchases" (not an exact quote). I shared with her that Davis Honda, had always offered me a loaner car when I left my previous used car in their shop for repair. She said that was the practice 5-6 years ago when I purchased my first used Honda from Davis. I told her that the last time that happened was only a few months ago. She said that it was no longer their policy. I would have been OK with her explanation except for her attitude & tone of voice. She was very perterbed that what I experienced with Davis Honda in the past was different than what she stated to be the "new policy." If I am treated differently, both in tone of voice, attitude & actual treatment, once I get to Davis Honda later today, I will change this review. But as of now my 1 star review stands. If Davis Honda's "policy" has truly changed, & if management is OK with their department managers (I believe the woman I spoke with told me she was a dept manager) having attitude with their customers, then I can no longer recommend Davis Honda to anyone. Find a dealership where they treat you well after you spend more than $20,000 on a car. -------- UPDATED REVIEW Davis Honda, returned to the "over & above" treatment I've come to experience from them over the past 6 years. They reached out to me; fixed the issue with my newly purchased used vehicle; provided a loaner while they took the time to look more closely at the problem to ensure it was thoroughly repaired. Special kudos to Jessica in the Davis Honda Service Department. She was professional and very kind. Davis Honda is lucky to have her. Thank you Jessica. More
by fpultro
Employees Worked With
Will (surname unknown), Joe Labrake, Jessica Tkacs
June 20, 2023
I recently bought a car from a new dealer named Justin. He was very helpful and made the process so much easier and helpful. If you’re in the area go to Davis Honda and ask for Justin you will not be disa He was very helpful and made the process so much easier and helpful. If you’re in the area go to Davis Honda and ask for Justin you will not be disappointed. Go to Davis Honda for your car needs More
by Joe
Employees Worked With
Justin , David Dylinski, Felix Ramos
March 06, 2022
Have been trying to get in touch with Joe- head of service for 2 weeks with no return call because of issues with my service which have created a huge inconvenience. Not acceptable- poor customer care service for 2 weeks with no return call because of issues with my service which have created a huge inconvenience. Not acceptable- poor customer care More
by kchick22_rn
Employees Worked With
Joe- head of service
January 24, 2022
The service department charged me $900 for the repair of an engine that they later told needed to needed to be completely replaced because they had misdiagnosed the actual problem - TWICE. Then the sales de an engine that they later told needed to needed to be completely replaced because they had misdiagnosed the actual problem - TWICE. Then the sales department lowered the original trade-in price I was quoted by $5000 because they failed to thoroughly inspect my truck or check with service before giving me a value. The only thing these guys deserve 5 stars for would be incompetence. More
by CJ
Employees Worked With
Peter Colletti
May 12, 2021
I was able to make an oil change appointment for 7am with less than 24 hours notice. I was at the dealership for less than 30 minutes start to finish. less than 24 hours notice. I was at the dealership for less than 30 minutes start to finish. More
by maxlevin
Employees Worked With
Michael DiCamillo, Kevin Rogoza, Joe Labrake
April 25, 2021
Joe LaBrake and his service team are very accommodating and recently helped diagnose and correct an issue over the phone so that I didn’t have to take time out of my day to drive to the dealership. A+++ and recently helped diagnose and correct an issue over the phone so that I didn’t have to take time out of my day to drive to the dealership. A+++ More
by maxlevin
Employees Worked With
Mike Dicamello, Kevin Rogoza, Bernadette Estelow, Peter Colletti, Domenico Visco, Joe Labrake
January 31, 2020
Excellent Service I have used DAVIS Honda for service for over ten years. All of the staff are professional, friendly and very competent at their respective jobs. I a I have used DAVIS Honda for service for over ten years. All of the staff are professional, friendly and very competent at their respective jobs. I always feel that my vehicle is well cared for. More
by mkcozmk
Employees Worked With
John Anderson, Matthew Berg
January 15, 2020
Great Service I have been coming to this dealer for service for years. They are courteous and professional. I would certainly recommend this dealership to family I have been coming to this dealer for service for years. They are courteous and professional. I would certainly recommend this dealership to family and friends. More
by capemayforever
Employees Worked With
Matthew Berg
December 14, 2019
Great Dealership From Sales to Service they look out for your best interest and work to provide you with a valued purchase. Brian Sieruc has sold us three vehicles From Sales to Service they look out for your best interest and work to provide you with a valued purchase. Brian Sieruc has sold us three vehicles and has always work with us to assure we obtained a fair deal. Bernadette Estelow is outstanding when it comes to financing the vehicles. We have always received the best value on extended warranties and financing. Jessica Tkacs has assisted us with our service needs on the five automobiles purchased from Davis Honda. Great team! More
by ddalanni
Employees Worked With
Brian Sieruc, Bernadette Estelow, Peter Colletti, Jessica Tkacs
November 22, 2019
Dealership and sales representative were welcoming and eager to accommodate me. Keep in contact with me by emails to assist with any changes or information that I needed to know. eager to accommodate me. Keep in contact with me by emails to assist with any changes or information that I needed to know. More
by Rocky
Employees Worked With
Bernadette Estelow, Chris Rader, David Robinson
