Davis Chrysler Dodge Jeep Ram - Service Center

Service Department is great! Very friendly and helpful staff. Quick and easy to get in and have vehicle serviced. called to let us know recommended services explaining all optio Very friendly and helpful staff. Quick and easy to get in and have vehicle serviced. called to let us know recommended services explaining all options. More

Corporate Intervention Necessary I received a recall on my 2016 Dodge Dart for a transmission cable. I called Davis dealership service department to schedule the repair. They told m I received a recall on my 2016 Dodge Dart for a transmission cable. I called Davis dealership service department to schedule the repair. They told me parts weren't available yet but I would receive another notice when they became available. The cable failed in my car before the new parts became available. I took my car to the service department and was told I would have to pay for them to put a known defective part in my car. Then after the recall part was replaced, I would have to petition Dodge Corporate for reimbursement for the repair. They wouldn't entertain the idea that the repair should be at no cost to me. I called Dodge Corporate Recall Customer Service, got a case number, and corporate made the call to have Davis replace the defective part at no cost to me. It is a shame that I had to get Dodge Corporate involved to force Davis to take the ethical and moral repair action at no cost to me. They were extremely friendly and courteous after the Corporate intervention. More

Excellent Service Brian was excellent with communication on the service for my Grand Cherokee. I had oil change, tire rotation and a repair of the tire pressure sensor Brian was excellent with communication on the service for my Grand Cherokee. I had oil change, tire rotation and a repair of the tire pressure sensor. More

3,000 mile Oil change Your service reps list needs to be updated!! Some are no longer at Davis!! Service tech discovered a filter that had never been changed, after 5 years Your service reps list needs to be updated!! Some are no longer at Davis!! Service tech discovered a filter that had never been changed, after 5 years!!! Cudos to him!! It probably has never been checked!! It was nothing to do with changing oil!!! More

Efficient and Friendly Service Visit I took my truck for regular maintenance service. The service was done in less than an hour. The experience was very pleasant since I entered with my I took my truck for regular maintenance service. The service was done in less than an hour. The experience was very pleasant since I entered with my car to the dealer until I left. The service department staff went out of their way in making the experience enjoyable. This is the second time that I take my car for service and I have experienced excellent service both times. More

Personal service My Jeep dash said “service transmission,” while in Jacksonville. I called Davis service and ( I think) talked to Ryan. Over the phone he seemed to dia My Jeep dash said “service transmission,” while in Jacksonville. I called Davis service and ( I think) talked to Ryan. Over the phone he seemed to diagnose the problem and made an appointment for Saturday service. It was fixed quickly and they found and fixed another problem. Davis is good! More

Great customer service The staff is very efficient at getting you in and out everyone is friendly and make sure your comfortable in the waiting area.I would recommend Davis The staff is very efficient at getting you in and out everyone is friendly and make sure your comfortable in the waiting area.I would recommend Davis to all my friends. More

Everyone was friendly, understanding, efficient, and kind. I was on time for my appointment. Bull Franklin Jr. (my car) was taken to be serviced immediately upon check-in. The attendants and service personnel I was on time for my appointment. Bull Franklin Jr. (my car) was taken to be serviced immediately upon check-in. The attendants and service personnel made sure I was comfortable while waiting for Franklin to be serviced. I was offered a complimentary ride but declined because I wanted to relax in the lounge. By the way, the lounge was very accommodating. The wait wasn't as long as I expected, and the service was on point. More

Always professional, friendly service Brought my wife's 2018 Pacifica in to get an estimate on some collision repair work. While they were doing that they took care of a couple of recalls Brought my wife's 2018 Pacifica in to get an estimate on some collision repair work. While they were doing that they took care of a couple of recalls while I waited. They handled all quickly and professionally. Great service . More

Great Service, even on a holiday The A/C went out on my 300c when visiting Florida. My car was under warranty but I was in a different state (Florida), away from my home dealership, a The A/C went out on my 300c when visiting Florida. My car was under warranty but I was in a different state (Florida), away from my home dealership, and it was a holiday (Memorial Weekend). I called and spoke with Shay in the service department. She not only got my car in, but also got it diagnosed and fixed (parts had to be ordered) under warranty in a little over 1 day. Shay and the service team did a great job. And also we didn't lose any time on our vacation. More