Davidson-Gebhardt Chevrolet - Service Center

My key fob was worn out. There was a recall on them so I took them in. I was told that I would get a separate key and fob. Not ideal but at least the fob would be replaced. W There was a recall on them so I took them in. I was told that I would get a separate key and fob. Not ideal but at least the fob would be replaced. Waited for almost 4 hours in the waiting room only to get two new keys and my old broken fobs back. AND...all they did was cut the keys off the fob. The keys themselves were never the problem. Now I have two things to carry in my pocket. I was told I could get a replacement fob at my own expense. Over $100 for just one! I went to Amazon and ordered 2 for $20 with shipping. In far less time I spent sitting in the waiting area, I will be able to fix them myself. I was told "yeah, about 99 percent of all people pass on the recall. Well,.I would have too if it had been explained correctly to me in the first place. And NO! It was NOT explained! You basically implied I either didn't listen or was not capable of understanding what the final outcome would have been. More

I scheduled an appointment for 10:30 Friday morning for an oil change and transmission flush. When I dropped off my car i was told it would be 2 hours. I had appointments and other things planned to do aft an oil change and transmission flush. When I dropped off my car i was told it would be 2 hours. I had appointments and other things planned to do after that. It took them 5 hours. Totally messed up my day. When I picked up my car there was no apology for it taking so long. When I drove away it was shifting from 1st to 2nd much worse than when I dropped it off. I am more than a little angry that it took MUCH linger to do the services and then its runs worse afterwards!? I purchased my vehicle there and have gotten it serviced there for the last 3 years but am now planning to take it elsewhere from now on. More

Oil change gone wrong Took my wife's car in for an oil change. Got it home and the next day a quart to quart and a half leaked out on the garage floor. They sent out a to Took my wife's car in for an oil change. Got it home and the next day a quart to quart and a half leaked out on the garage floor. They sent out a tow truck to pick up the car since we did not know what was leaking and did not want to damage the car. They fixed the oil plug that was not tight and delivered the car to my wife's work. When my wife got in the car the drivers side door has oil finger prints all along the inside of the door panel next to the window. They did send someone out to clean up the garage floor. It could have been worse and overall they did a good job trying to make us happy after the fact but this is not my first issue with this dealership service department. My wife is livid about all the finger prints in the car, she keeps that car immaculate. You pay more to take your car to the dealer because you expect the best. You can get better for less at jiffy lube and regular repairs. I would not recommend them for any service on your car. More

Over 20 years customer Thank you so much Scott you have always been there for us in providing excellent customer service. Now that I have to do this alone due to my husband Thank you so much Scott you have always been there for us in providing excellent customer service. Now that I have to do this alone due to my husband passing Scott made do easy and relaxing for me I was able to get the vehicle I wanted without any stress. Thank you Scott Hartwigsen and Davidson Gebhardt More

WORST SERVICE EVER! SERVICE MANAGER ART LEWIS IS ON THE TAKE I bought a new Duramax diesel motor(it came with a factory warranty) from Davidson/Gebhardt Chevrolet & it blew up after 8000 miles. I had my truck t I bought a new Duramax diesel motor(it came with a factory warranty) from Davidson/Gebhardt Chevrolet & it blew up after 8000 miles. I had my truck towed to Davidson/Gebhardt, Art the service manager told us that if we didn't have a melted piston he would in fact warranty it. All they did was drop the small oil pan which had metal pieces in it. NEVER looked at the pistons!! Art Lewis not only denied me warranty but had my truck red flagged to ALL OF GM so that no other dealer could touch it!! By denying warranty he also broke a federal law the Magnuson-Moss Warranty Act which in violation of the FTC!! You know the only thing any dealers has to sell that's different from the other dealers is their SERVICE. More