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Davidson Ford

Watertown, NY

4.4
48 Reviews

18621 US Route 11

Watertown, NY

13601

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48 Reviews of Davidson Ford

November 18, 2024

Works with customer and is fast to help and get you approved and has you in your vehicle the same day More

by jrc.1959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Review Responder
Nov 21, 2024 -

Davidson Ford responded

Hi, your comments keep us motivated and working hard for all our guests! At Davidson Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

November 15, 2024

Davidsonā€˜s was great service ,great response ,to my questions very courteous. They picked my vehicle up at my workplace and dropped it off. I was very happy with the service More

by terry.r.rendell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Nov 18, 2024 -

Davidson Ford responded

Hi Terry, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

Excellent service. Very accommodating. Offered me a loaner . 2024 F150. Covered everything on warranty. Will use the shop even if I don't buy another vehicle from them More

by krtfitzgerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Nov 18, 2024 -

Davidson Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2024

Chad was professional and worked diligently to work the sale. He deserves a bonus/raise. More

by warnerd999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Curcio, Review Responder
Nov 09, 2024 -

Davidson Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 28, 2024

Very nice people to do business with and excellent work on my 2015 f-150 More

by mandksupply
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Nov 01, 2024 -

Davidson Ford responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 17, 2024

Excellent customer service, especially our salesman Chad Curcio! They made our experience quick and painless. More

by Iblancas32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Review Responder
Oct 19, 2024 -

Davidson Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

October 04, 2024

Frank was my salesman and went out of his way to help. Nice clean place and pleasant staff More

by derose286
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Josh Brett, Review Responder
Oct 12, 2024 -

Davidson Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 01, 2024

Very accommodating, and pleasant to work with Shyla rumble went above and beyond helping me to buy a vehicle ! Very happy with my purchase! More

by napoleonsarmy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyla rumble, Review Responder
Oct 03, 2024 -

Davidson Ford responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

October 01, 2024

Took to long to get looked at and the service done even though under warranty and was towed there by AAA and sat there for 10 days and then parts ordered and not done till 23rd Mess under hood sprayed a More

by mreeser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Review Responder
Oct 12, 2024 -

Davidson Ford responded

We are very sorry to hear about your recent experience with our service department. Itā€™s disappointing to learn that we did not meet your expectations, and we sincerely apologize for the delay in getting your vehicle repaired, as well as for the condition in which your vehicle was returned to you. Customer satisfaction is our top priority, and we strive to deliver prompt, professional, and respectful service every time. We regret to hear that you encountered rudeness from a member of our team, and we will be addressing this internally to ensure it does not happen again. We truly appreciate your positive comments regarding other staff members, and we will continue to reinforce a culture of respect and professionalism throughout our dealership. We value your loyalty as a long-time Ford customer and hope to have the opportunity to restore your confidence in us. Our operations assistant, Rheanna has left you a voicemail in hopes to hear from you. Thank you for your feedback, and we hope to earn back your trust.

September 22, 2024

My car sales man was great. However, I'm dissatified with the service department. The first year with free inspections was fine. Every year after that there is always something More

by lovemycar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Review Responder
Sep 29, 2024 -

Davidson Ford responded

Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment youā€™ve encountered during your visit. We understand how upsetting this situation has been for you, and we are committed to improving. We would like the opportunity to speak with you more about your visits. If you could please give our Customer Experience Manager, Alekzandra a call at 315-836-4344 or email customerservice@davidsonautonet.com, we'd greatly appreciate it.

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