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David Wilson's Villa Ford
Orange, CA
419 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 419 reviews
January 17, 2024
1st Time Having Service after purchasing my Bronco. It was an easy fairly quick experience. The service associate was very attentive, informative and kind. They were extremely busy that morning but I s It was an easy fairly quick experience. The service associate was very attentive, informative and kind. They were extremely busy that morning but I still felt like I was a high priority. More
by sona.seymour
Employees Worked With
Glen Kotler
January 09, 2024
Very disappointed with Villa ford due to there service department and lack of customer service. I've now purchased two mustangs from villa, both having several mechanical issues. Sales and finance is grea department and lack of customer service. I've now purchased two mustangs from villa, both having several mechanical issues. Sales and finance is great, however when something goes wrong with your car the dealership treats you like you are a burden and a nuisance to them. It's day and night. I bought a 2024 Mustang GT just last month and the vehicle started making thumping noises when applying the break. I brought it in to the dealership and was met with a rude and condescending service agent, Carlos. My last mustang had issues as well and I got to know the service manager, Mike Popp. I was told that my car would be held at the dealership for approximately 2-3 weeks as there were 13 cars ahead of me. I was then told that it could be in the shop for month or more depending on parts. Being that the car was only two weeks old, of course I was frustrated. I spoke with the manager Mike and asked him if I could set up an appointment to bring the vehicle back due to my work schedule. He stated that they were very busy due to the holiday and that I could bring it back in two weeks. I left, and my vehicle has continued to make the awful thumping sound. I got a email survey and I was honest about my experience and gave my feed honest feed back. None of which was inappropriate. It was just my honest feed back. Well I was met with retaliation when I called to confirm my appointment for Monday January 8th. I called to confirm my appointment and left a voicemail with service manager Mike. He called me back shortly after and told me that due to my "survey" I was no longer welcomed to at villa ford and that they would not be helping me. That I would now need to take my vehicle elsewhere. I was in complete shock and utter disbelief that after spending 65k on a new vehicle that I'd be treated that way because they didnt "like my survey". What world do you live in if you can't take honest critiscim. If you don't like honest feedback then don't send out surveys. Needless to say, I will be seeking legal assistance and I've reached out to Ford corporate directly. Save yourselves time, money and grief and avoid this dealership. The worst! More
by philryan
Employees Worked With
Mike Pope, Carlos Ibarra, Joel
December 13, 2023
The new service of having the car delivered free instead of waiting is an excellent option. And, it was a nice surprise. I did not know of this service prior to my visit. of waiting is an excellent option. And, it was a nice surprise. I did not know of this service prior to my visit. More
by framis6360
Employees Worked With
Joe, Service Consultant
November 15, 2023
Generally good service but astronomically high labor rate makes service very expensive. Service coupons never apply to anything I need for my EV.. Fortunately EV's need very little routine maintenance. makes service very expensive. Service coupons never apply to anything I need for my EV.. Fortunately EV's need very little routine maintenance. More
by petegers
Employees Worked With
Glen Kotler
