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David Wilson's Villa Ford

Orange, CA

4.8
419 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 419 reviews

November 19, 2016

Very professional. Completed work quickly and professionally. Would go back in the future. Like attention given from start to finsih. Dealer store was clean and all were More

by Rlittle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Nov 21, 2016 -

David Wilson's Villa Ford responded

Thank you for taking the time to leave this positive review. We're very happy to see our team took care of you and got you back on the road. We hope your vehicle is just like new and we look forward to seeing you at your next service appointment. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

November 17, 2016

Service was great from dropping my car off to picking it up Because the tech who wrote up the ticket was fast and to the point and informed me that he will call me has soon as he gets info about the trouble, wh More

by Jerry Giesler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Bradley
Nov 18, 2016 -

David Wilson's Villa Ford responded

Hi Jerry, We're pleased to see that our team was prompt and returned your vehicle to you in a timely manner. We're always looking to provide our customers with a 5-star experience, so please let us know what we could have done differently to earn that extra star. We hope your Ford is treating you well and we hope to see you again soon! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

November 06, 2016

All aspects of the service covered, including rental car I took my truck there for a leaks of what I thought was transmission seal. They diagnosed it, covered it under warranty and covered my rental car. Tur More

by BP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Nov 07, 2016 -

David Wilson's Villa Ford responded

Thank you for this 5-star review and thank you for choosing us here at David Wilson's Villa Ford. We're pleased to see Randy took care of you and hope your truck is running just like new! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

October 31, 2016

Taken care of within a day Had a low idling engine and they were able to take care of it within a day. Still under warranty so no charge which was a nice surprise. All very pro More

by mzbnoc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Jackson
Oct 31, 2016 -

David Wilson's Villa Ford responded

It's a great pleasure to read that our service team took care of you and got your vehicle back to you promptly. We hope it's running just like new and please let us know if you ever need anything, as we're always here to help. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

October 29, 2016

Regular oil change etc. Done sooner than expected. From the time I drove in to the time I left was a very good experience. Everything was done very well. The results of the service were explained ver More

by Kathy Cole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Bradley
Oct 29, 2016 -

David Wilson's Villa Ford responded

Hi Kathy, We're so happy to see that Randy and our team provided you with the top notch service that you deserve. We hope your vehicle is running just like new and we look forward to seeing you at your next service visit! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

October 28, 2016

Great Service Service staff were quick and very professional. They were thorough in checking my vehicle top to bottom, and fixed the blocked drain on my sunroof More

by flexmom2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Oct 29, 2016 -

David Wilson's Villa Ford responded

Thank you for this positive review. It's a pleasure to see that Randy provided you with a quality experience. We're always looking to provide our customers with a 5-star experience, so please let us know what we could have done differently to earn that extra star. Thanks! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

October 26, 2016

Great Service Thank you for your assistance Villa Ford. Exceptional customer service from top to bottom. Dealership looks presentable and a please to work with mana More

by jroach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Robertson
Oct 27, 2016 -

David Wilson's Villa Ford responded

It's a great pleasure to read this and we're extremely pleased to see that our staff made sure you had a top notch experience. Thanks for choosing us here and should you ever need anything, please let us know! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

October 26, 2016

Very professional. Quick and efficient. Would return and recommend to others. Convenient, clean, timely, high quality service, knowledgeable, nice people, hard working would return again a More

by Thad Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Bradley
Oct 27, 2016 -

David Wilson's Villa Ford responded

Hi Thad, Thank you so much for this 5-star review! We're so happy to see that our team provided you with an experience that will keep you coming back. Please know how much we appreciate your business and we can't wait to serve you again soon. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

October 26, 2016

Typical franchise xx I called in to buy a vehicle from these folks and was initially transferred four different times to four different "schedulers" who each asked me the More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Niki, Pete, countless others.
Nov 10, 2016 -

David Wilson's Villa Ford responded

John, It's discouraging to read this and disappointing to see you were passed off numerous times. Your questions should have been answered much more promptly and we'll work to make sure this happen again. We're always looking to improve as a dealership, which is why I'd like to learn more about your experience in further detail. I hope to hear from you soon. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

October 25, 2016

really stepped up management really came up huge. Great response to my questions and issues. Loved the extra effort to work with my wife's schedule and even delivered More

by Poppa D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy and Scott
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