David Wilson's Villa Ford

I recently had the pleasure of visiting Villa Ford, and Richard was attentive, courteous, and focused on making my experience as smooth as possible. I was impressed at how quickly they attended to my need Richard was attentive, courteous, and focused on making my experience as smooth as possible. I was impressed at how quickly they attended to my needs. I was in for a routine service, and they made sure everything was handled promptly. Thank you! More

They were Wally professional and answered all my question and concerns when needed or if something new has arrived they were discrete and honorable ! Would absolutely recommend them for service in the future and concerns when needed or if something new has arrived they were discrete and honorable ! Would absolutely recommend them for service in the future More

Everyone should take lessons from Jane. She is what customer service is all about. Villa Ford is lucky to have her as an employee. Finance manager is not exactly great at returning phone She is what customer service is all about. Villa Ford is lucky to have her as an employee. Finance manager is not exactly great at returning phone calls or whole finance dept for that matter. More

Excellent service from Carlos in the service dept. He made sure the work was done in a timely manner. He made sure the work was done in a timely manner. More

Sheldon Cope, Director of Service is the best Technician at Villa Ford! They Dropped the car off at my house upon the completion of service! at Villa Ford! They Dropped the car off at my house upon the completion of service! More

Excellent service from Jane in the Service Department. I would recommend her too others for help with service.. I would recommend her too others for help with service.. More

TERRIBLE SEVRVICE. Victor, the head of service was COMPLETELY unprofessional, rude, unhelpful, and condescending technician I've had the displeasure of working with. I Victor, the head of service was COMPLETELY unprofessional, rude, unhelpful, and condescending technician I've had the displeasure of working with. I am a woman who was raised by a mechanic and ACTUALLY pays attention and knows what can go wrong with a car. He REFUSED to return my calls only communicating through text, calling me by my husband's name EVEN AFTER I had corrected him multiple times telling him I was a woman, the wife because my husband was NEVER around cars. He scheduled our recall, we got sick and rescheduled for 2 weeks out. When we has tried till call and confirm, he said I needed to go elsewhere because they were too busy. I told him the car is acting up, he actually told me to wait until my check engine light comes on before he could fix it when i LITERALLY had an appointment. MY CAR IS UNDER WARRANTY and a recall is a recall. He THEN proceeds to fix something else that I did NOT consent to and when he called to tell me he had an appointment for me, didn't fix my recall. My car STILL made the same noise, and now I'm stuck on the side of the road. My family has been loyal villaford people for over 30 years. We have a 1999 F350, all the way down to an escape. I will NEVER bring my car back here. More

Finance guy added an extra that I did not want and he said he would remove it. Once I got home and was able to look at the physical form I notice that he did not remove it and I was charged an extra $3,5 said he would remove it. Once I got home and was able to look at the physical form I notice that he did not remove it and I was charged an extra $3,500.00 . Not nice of him More

My experience from start to finish was, in a word, great. Everyone I encountered was kind and cared about my needs and wants. Even though my vehicle was a custom order, I never felt that there was any pressu Everyone I encountered was kind and cared about my needs and wants. Even though my vehicle was a custom order, I never felt that there was any pressure. Dean and Jacob are the best. More

Everyone who helped us was friendly, helpful, and patient. Very easy process and we’re very happy with our car. patient. Very easy process and we’re very happy with our car. More