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David Wilson's Villa Ford

Orange, CA

4.8
416 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 416 reviews

November 05, 2024

I bought the pre-paid maintenance and recently used the last of the scheduled and covered maintenance. They were always accurate in their estimate of time needed and it was always a painless experience. I More

by RodneyLester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Angulo
November 02, 2024

I always take my Ford Transit and Expedition to Villa Ford for service. Janey is great and very friendly and professional. In the sales department I recommend Jim Saenz. He’s the best salesman I ever wor More

by bbnmcas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janey Nishwonger and Jim Saenz
Nov 04, 2024 -

David Wilson's Villa Ford responded

We're pleased to hear you had a great experience with Janey and Jim. We look forward to continuing to provide excellent service for your Transit and Expedition! Sincerely, Scott Wade General Manager customercare@villaford.com

October 24, 2024

Service Dept / Mechanics are the best! Thank you Janie! Very professional and always kept me updated. More

by Leigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie
Oct 26, 2024 -

David Wilson's Villa Ford responded

Leigh, We are so happy that Janie always takes great care of you! We look forward to working with you again! Sincerely, Scott Wade General Manager customercare@villaford.com

October 17, 2024

I have purchased several vehicles from Villa over the years and have never had a problem with the purchasing process or the service department. More

by JohnB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Garcia, Jullian Mallen, Glen Kotler and others
Oct 18, 2024 -

David Wilson's Villa Ford responded

It's so nice to see that our sales and service team always take such good care of you! We look forward to working with you again! Sincerely, Scott Wade General Manager customercare@villaford.com

October 03, 2024

Salesman was very helpful and professional. The financing process was sketchy and non-transparent. I was shown the monthly payment but the annual interest rate was never revealed until I si More

by advsprinter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid in Sales was really good.
Oct 04, 2024 -

David Wilson's Villa Ford responded

Transparency is a top priority to us here, which is why this is disappointing to read. At your convenience, I'd like the opportunity to speak with you and learn more about the information you were provided here in finance. Please contact me when you have a moment. I look forward to hearing from you. Regards, Oscar Salazar General Sales Manager customercare@villaford.com

September 13, 2024

Great service! Domingo greeted in a timely manner and kept me updated on when my vehicle would be finished with service. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domingo
Sep 13, 2024 -

David Wilson's Villa Ford responded

Mike, It's great to see that Domingo provided you with a quick visit! Can't wait to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

September 12, 2024

Everyone at Villa Ford was very friendly and informative. Wes helped answer all our questions and concerns and was very patient with us. Thanks to Villa Ford, I have my dream truck now! More

by Talia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes
Sep 13, 2024 -

David Wilson's Villa Ford responded

Talia, It’s great to know Wes provided the support you needed to find your dream truck. Enjoy your new ride, and thank you for sharing your feedback! Sincerely, Scott Wade General Manager customercare@villaford.com

September 08, 2024

I recently had the pleasure of visiting Villa Ford, and Richard was attentive, courteous, and focused on making my experience as smooth as possible. I was impressed at how quickly they attended to my need More

by normadsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Justus
Sep 09, 2024 -

David Wilson's Villa Ford responded

Richard and the team always strive to provide top-notch service. Thank you for sharing your feedback, and we look forward to welcoming you back for your next visit! Sincerely, Scott Wade General Manager customercare@villaford.com

August 14, 2024

They were Wally professional and answered all my question and concerns when needed or if something new has arrived they were discrete and honorable ! Would absolutely recommend them for service in the future More

by nnorlin1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
Aug 15, 2024 -

David Wilson's Villa Ford responded

We strive to provide top-notch service and we're so happy to know we met your expectations! Your positive review means a lot to us and we look forward to serving you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

August 08, 2024

Everyone should take lessons from Jane. She is what customer service is all about. Villa Ford is lucky to have her as an employee. Finance manager is not exactly great at returning phone More

by jerith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Neuenswander
Aug 09, 2024 -

David Wilson's Villa Ford responded

It's wonderful to see that Jane and our team made sure you left a happy customer! We appreciate your business and we can't wait to see you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

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