David Wilson's Toyota of Las Vegas - Service Center

Unhappy customer Keeping this simple....I noticed on this and other review sites that after this morning's visit and service on my vehicle, I will never return to this Keeping this simple....I noticed on this and other review sites that after this morning's visit and service on my vehicle, I will never return to this dealership. They seem to be not interested in goodwill. More

customer service? where? I just wanted to schedule an appointment, I called and a young woman forwarded the call to service department where it rang and rang then click, and b I just wanted to schedule an appointment, I called and a young woman forwarded the call to service department where it rang and rang then click, and back again to ring, ring, ring, for over 7 minutes and this wasn't the first time I've called but this time I was determined to wait it out. After approximately 71/2 minutes a recorded message answered telling me to leave a message, he was busy. Theres no way to get in touch with service department and after reading the other reviews I think its best to take the advice and go to where they can at least talk to the customers. More

Service visit They made it an easy no hassle process and my vehicle was even finished an hour earlier than promised even on a Saturday. Phil Thomas was very helpf They made it an easy no hassle process and my vehicle was even finished an hour earlier than promised even on a Saturday. Phil Thomas was very helpful and knowledgeable, he saw the entire process through from making the appointment to personally calling me to let me know when the vehicle was finished and even recommending future services. More

Great customer service,friendly staff,clean,WiFi. Mike McDermott,friendly, knowledgeable,great sense of humor,always goes out of his way to make sure your well taken care of,goes over what your vehicl Mike McDermott,friendly, knowledgeable,great sense of humor,always goes out of his way to make sure your well taken care of,goes over what your vehicle needs now and in the future, thank you Mike keep up the good work you do for all your customers. More

Auto Maintance Rob Hamp my service writer did excellent job I called for appointment got a 1200PM I arrived at 1:30pm he got the problem diagnosed and repaired and Rob Hamp my service writer did excellent job I called for appointment got a 1200PM I arrived at 1:30pm he got the problem diagnosed and repaired and was out of the shop before the end of the day headed home. More

Amazing service! Mike is always attentive to customer's issues, and gets the job done. His customer service goes beyond excellence. I hope to get Mike on my next visit Mike is always attentive to customer's issues, and gets the job done. His customer service goes beyond excellence. I hope to get Mike on my next visit. Thanks, Mike! :) More

Mike McDermott and his crew are outstanding I get straight talk, quick help and great value with Mike McDermott at David Wilson Toyota Thank you Mike, I appreciate you and your service crew I get straight talk, quick help and great value with Mike McDermott at David Wilson Toyota Thank you Mike, I appreciate you and your service crew More

Cusromee friendly I am a first time Toyota owner. I love my vehicle. The quality of great customer service is extremely important. It starts when customers walk throug I am a first time Toyota owner. I love my vehicle. The quality of great customer service is extremely important. It starts when customers walk through the door. Do you experience a feeling that you are more than just a number? They treat you so much more than a number. Everytime I needed to schedule a routine service call, it was quick and easy. When I had resolvable challenges with my vehicle, Scott Gafforini took the time to really listen to my conerns. The on site wait time is the mist close to accuracy I have ever experienced from a dealership. I believe that I would return to purchase or lease another vehicle. More

Great service Got my car serviced. He signed me up to get dropped off at home and picked up. Explained what i need done to my car in the future. Great customer serv Got my car serviced. He signed me up to get dropped off at home and picked up. Explained what i need done to my car in the future. Great customer service More

Horrible experience with service department David Wilson Toyota My complaint is with your service department and the service advisor Sam Barajas. I own a 2011 (6 y.o) Toyota Prius that h David Wilson Toyota My complaint is with your service department and the service advisor Sam Barajas. I own a 2011 (6 y.o) Toyota Prius that has roughly 59,000 miles on it at the time. I drove into Vegas on a trip and my "service hybrid system" light came on. I needed an oil change anyways so I took it by Midas and ask them what the warning light that came on meant and they hooked it up and did a quick diagnostic for codes (free) and told me that it was my hybrid battery inverter that was possibly defective and they referred me to Toyota dealership because it was most likely covered under warranty, so the next day I took my car to David Wilson Toyota and spoke to Sam Barajas. Sam ran my VIN number and told me there were no parts recalled on my vehicle. They ran a 130$ diagnostic and in fact told me that it was the hybrid battery inverter that was possibly defective and was NOT covered under warranty. He told me they would have to take the inverter apart to get a closer look and just to take it apart it's $500 and if the part was proven to be defective the dealership might go in half with me on the cost if proven defective. So I already spent my last 130$ for Diagnostic and he's asking for $500 to take it apart and look at it not including what it's going to cost to repair?! I simply do not have that kind of money in my pocket so I declined to take it apart. I'm over 300 miles from home LA* The car is running fine, he said he wouldn't try driving it but he'd never heard of a hybrid shutting off because of it but he not saying that it wont... So at this point, I decided to get in my car and drive it back to California stressed out thinking, I'll get it as close to home as possible, the less miles I have to pay in Towing it if it does shut off. Once I get back in town I'm calling around to different places and everyone was so confused why my car wasn't covered under warranty being 6 years old and under 60000 miles..... the last guy I talked to told me to try my luck at a dealership close by my house. So I call DCH Toyota in Torrance California gave them my VIN number and they told me that my car WAS COVERED under warranty And they asked me to bring it in for Diagnostic running the same VIN number and codes previously ran in Vegas and my car was in fact covered with Toyota under the warranty and DCH Toyota in Torrance California serviced and repaired my vehicle FREE of charge and NO charge for the diagnostic!!!! And they never even mentioned charging me to take it apart first lol So what happened in David Wilson Toyota in vegas?! Tell me why your service department was trying to scare me and take my last bit of money from me knowing I'm 300+ miles from home scared and stressed out. Unbelievable. I want answers and I want my diagnostic money back the car could have easily been fixed in Vegas instead of wasting an entire day of my time trying to scam me for money because I'm a stupid female who doesn't know anything about cars!! Shame on you guys.... I will be reposting this review everywhere and report you to Better Business Bureau. More