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David Wilson's Toyota of Las Vegas - Service Center

Las Vegas, NV

4.1
461 Reviews

461 Reviews of David Wilson's Toyota of Las Vegas - Service Center

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August 27, 2019

Awesome experience Every time I go to David Wilson Toyota for service or repairs I always have a awesome experience, friendly staff, knowledgeable, clean facility and Mi More

by erlfnch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

David Wilson's Toyota of Las Vegas responded

We would like to thank you for this thoughtful 5-Star Review! You deserve nothing but the best, and we're grateful to know Mike provided you with nothing less than that! Your business and time are much appreciated! We look forward to working with you again! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

August 10, 2019

Thank You, Mike McDermott Mike McDermott is a great guy. He is always knowledgeable and professional! Everyone at Toyota of Las Vegas is awesome. I look forward to a long-term More

by MichaelC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2019 -

David Wilson's Toyota of Las Vegas responded

Hi Michael, We are so happy that Michael was able to take care of all of your needs and we're proud to have him on our team. If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 19, 2019

Great experience The dealership is always very clean and free WiFi and Mike McDermott always goes out of his way to make sure that all my automotive needs are taken ca More

by erlfnch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2019 -

David Wilson's Toyota of Las Vegas responded

We would like to thank you for this thoughtful 5-Star Review! We couldn't be happier to see that Mike went above and beyond to provide you with a quality experience. Your business and time are much appreciated! We look forward to working with you again! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

May 28, 2019

Always a great experience I always have a great experience at David Wilson Toyota, Mike McDermott is the best he always takes great care of my vehicles, the friendly staff is a More

by Erlfnch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

David Wilson's Toyota of Las Vegas responded

Your loyalty has not gone unnoticed and we love having you as a member of our David Wilson's Toyota of LV Family! It's a team effort here and we're so pleased to see our team constantly takes great care of you. You know you're always welcome to come back to see us anytime you want! Thanks so much again! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

May 19, 2019

Service Center Great service! Always love the honesty and feed back I get whenever I do an oil change. Staff is always nice and treat us well. More

by mamajaxs95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
May 20, 2019 -

David Wilson's Toyota of Las Vegas responded

We would like to thank you for this thoughtful 5-Star Review! We couldn't be more pleased to hear that our staff went above and beyond to make sure your car-service experience went smoothly. Should you ever have any questions, please don't hesitate to ask. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

November 08, 2018

Warranty repairs and upper management and horrible I am driving a 2015 Avalon Limited. I got screwed on the original purchase and I was sold an after market alarm system, when all Toyota’s come with th More

by AvalonLvr9618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darlene Morelock
Nov 09, 2018 -

David Wilson's Toyota of Las Vegas responded

Anquanette, We're disappointed to see you've had issues with your vehicle's navigation and you've not been satisfied with the level of service provided by our team. If you'd like to discuss this issue in any further detail, please contact me. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

August 23, 2018

Exceptional service and staff Let me tell you that Mike Mcdermott`s caring and attention to detail of your needs for your vehicle far exceeds my expectations every time I go in for More

by Erlfnch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Upton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

David Wilson's Toyota of Las Vegas responded

It's a pleasure to hear that Mike always goes the extra mile to give you an enjoyable service visit! Customer satisfaction is what keeps us going and we hope that you will visit us again soon. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

August 21, 2018

Helpful and reliable I recommend David Wilson's Toyota for service. They are fast and polite, and provided a truly exceptional experience. I intend to have my car service More

by myrav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Torres
Aug 22, 2018 -

David Wilson's Toyota of Las Vegas responded

It's a team effort here as we strive to provide our customers with the best service possible. Thank you for your business and we look forward to serving you again! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

June 13, 2018

Regular service work All work was done as expected. Was easy to schedule appointment did it online. Work was completed on time and no work was performed without my approva More

by dave49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Upton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McDermott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2018 -

David Wilson's Toyota of Las Vegas responded

Hi Dave, We're glad that you had a quality service experience and look forward to working together again in the future. We appreciate your feedback regarding our shuttle service and will take this into consideration. Regards, Wido VanMuyden Service Director wvanmuyden@toyotaoflv.com

May 14, 2018

Do Not Trust Them! Their service department is very unreliable and un trust worthy!. Do not recommend their service department for anyone. I was asked to purchase unnece More

by Kemil Herath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
May 14, 2018 -

David Wilson's Toyota of Las Vegas responded

Hi Kemil, We're disappointed that you've not been satisfied with the level of service you received. I'd like to speak to you about the service package you purchased. Please contact me when you have a moment to discuss this. Regards, Wido VanMuyden Service Director wvanmuyden@toyotaoflv.com

May 15, 2018 -

Kemil Herath responded

Hello Wido, I did not purchase any service packages. Just a regular service. Kemil.

Sep 24, 2018 -

Kemil Herath responded

Update: RIght after this review, Service director Wido, contacted me via phone. He assured to me to either refund the extra money charged by Toyota or to, provide me with a free service. After talking to him, I took the free service option. He promised me to send a document regarding this and to note regarding the case. Unfortunately he did neither. 5 months later, now When I'm trying to schedule my service no one in the dealership or Toyota Customer service department knows about such an agreement. Toyota customer service is now giving me the run around too. I have been a Toyota owner for over 10 years now. And I'm utterly disappointed with this.

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