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David Wilson's Toyota of Las Vegas - Service Center

Las Vegas, NV

4.1
460 Reviews

460 Reviews of David Wilson's Toyota of Las Vegas - Service Center

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July 13, 2023

Darleen took care of my problem quickly and efficiently. she is very knowledgeable and friendly. More

by JWBSHERE
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

It's wonderful to hear Darleen went above and beyond to deliver a seamless visit! Thank you for choosing Toyota of LV! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 13, 2023

EJ was great very personable & courteous. I’ll definitely request him in the future to handle my trucks service needs…!!! More

by JOHNSURFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for your stellar rating, John! We strive to deliver quality service and we're so proud of EJ for taking care of you. Visit us again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 13, 2023

I arrived about 20 minutes early for my appointment. I had no problem turning my car in. Dan came and did the paperwork. He he told me that it would would probably take all day or the next day to com More

by ANAMOODY13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rossey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

David Wilson's Toyota of Las Vegas responded

Ana, We are disappointed to read about this miscommunication and see that you were inconvenienced. We understand your frustration and would like the opportunity to speak with you so we can make sure something like this doesn't happen again. Please contact me when you have a chance. I look forward to hearing from you. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 12, 2023

Service department is outstanding, Don't tell me I have to write a minimum amount More

by DLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

We're thrilled you enjoyed your visit with our service team! We look forward to delivering another stellar visit next time! Take care. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 12, 2023

Very poor service, although the service tech was courteous I was informed that the car will be ready in one our just for oil change. I arrived at 9:45 AM and Left at 12:30 PM I kept asking about m More

by RAYMONDADAGHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EJ
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

Raymond, We are disappointed to see that an oil change took this long. Basic services must be completed in a more timely manner and we will be addressing this with our team. Thank you for bringing this to our attention and we look forward to providing you with more prompt service at your next visit. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 12, 2023

Hacen un buen trabajo gracias Eduardo por hacer un buen trabajo lo recomiendo mucho gracias More

by DOUGLASCESPEDES65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

Gracias, Douglas. Que bueno escuchar que Eduardo le brindo una visita de 5-estrellas. Hasta la proxima! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 11, 2023

Friendly and courteous service. Mike McDermott and Ryan Odum were helpful in making sure my needs were met. Customer lobby area was clean and comfortable. More

by SIQA04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Odum
Jul 13, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for your positive feedback! We're proud of Mike and Ryan for working hard to ensure you left a happy customer & we're thrilled you enjoyed your visit. We look forward to working together again in the future! Take care. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 09, 2023

Went in to have three parts replaced which should have taken about 30 to 45 minutes. Instead it took 3 hours. What is up with that? They quoted me a price and ended up adding tax and other things to the q More

by ITSAMEMAMAD
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

We are very disappointed to see that you faced numerous issues here at your most recent visit. I would like to address each issue individually, as your feedback is very important to us here and helps us improve as a dealership. Please contact me at your convenience. I hope to hear from you. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 08, 2023

It’s easy to get an appointment ,Javon in service was very helpful as well More

by SDISALEINFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

We love to hear your service visit went seamlessly! Thank you for your stars & visit us again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 08, 2023

They were friendly and very respectful helping me through the buying a new car experience. More

by FAIRLYNN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deigo Martinez
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

Congratulations on your new car & thank you for choosing Toyota of LV! We look forward to delivering an excellent first service visit! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

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