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David Wilson's Toyota of Las Vegas - Service Center

Las Vegas, NV

4.1
460 Reviews
Call Service Center (855) 607-2145

460 Reviews of David Wilson's Toyota of Las Vegas - Service Center

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September 15, 2023

Wait time is too long just for oil change I was there three hours! Unbelievable! More

by ADELINE.FELIX50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

David Wilson's Toyota of Las Vegas responded

Adeline, Your time is valuable and basic services must not take this long. We appreciate you sharing this and we'll be working hard to provide more prompt service at your next visit. Should you like to discuss your experience any further, please don't hesitate to reach out. I am here to help. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 15, 2023

Really nice people even the service guy I forgot his name but he's really nice also More

by Clare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jovan
Report | Print
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

Clare, We're happy to see you received quality service. Thank you for choosing us for your vehicle needs and we can't wait to see you here at your next visit. Hope all is well. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 14, 2023

Great service @ all times…it never failed to amaze me. . it’s the place to go to 4 all your car needs… More

by EDANGELES56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

David Wilson's Toyota of Las Vegas responded

We're so happy you receive the best service here. Thanks for being part of our Toyota of LV Family and here's to many more years of working together! Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com

September 14, 2023

I TOOK MY CAR BACK 3 TIMES SPENT 1600$ ALL FOR THEM TO LATER NOT FIX MY CAR AND TELL ME WHAT THE PROBLEM WAS. NO REIMBURSEMENT NO NOTHING. I HAD TO COME OUT OF POCKET FOR A RENTAL CAR THAT THIS COMPANY DO More

by LaFRESHA ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JESSIE AND JAVON
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Sep 15, 2023 -

David Wilson's Toyota of Las Vegas responded

Lafresha, We're disappointed that you are dissatisfied. We let you know that after the repair was completed, more testing would be required in order for us to determine if any other damage was done by the overheating issue that brought you in for this repair. You approved this repair but declined further testing. Since then you've driven your vehicle to California and back and had two overheating issues. This could have been avoided had you allowed us to do these tests after the repairs were completed. It's because of this that we have chosen not to cover the cost of a rental vehicle. Should you like any clarification on anything, please contact me. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 14, 2023

Waited for nearly 4 hours to get an oilchange and inspection. This was too long. More

by KSLOAN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

David Wilson's Toyota of Las Vegas responded

We agree that is too long for basic services. I'd like to learn more about when you stopped by so I can address this with our team and make sure we're completing services in a more timely manner. Please contact me at your convenience. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 14, 2023

Service writer very personable and friendly. New his business and made good recommendations. Over all excellent experience. More

by TONY@SINEVADA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

David Wilson's Toyota of Las Vegas responded

Tony, We're very happy to see you had a positive service experience. Thank you for choosing us here for your vehicle needs and we hope to serve you again soon. Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com

September 14, 2023

I loved the waiting area and fast service My tech was nice as well. Efficient More

by Avana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Sep 14, 2023 -

Avana responded

Great job

Sep 14, 2023 -

Avana responded

Keep up the great work and great service

Sep 15, 2023 -

David Wilson's Toyota of Las Vegas responded

Avana, We're very happy you enjoyed both our service and our facility. Thanks for this 5-star review and we can't wait to see you here at your next visit. Regards, Vinny Bonifatto General Sales Manager vbonifatto@toyotaoflv.com

September 13, 2023

Took my truck for oil change. I’m the past they always check tires, brakes, wipers etc. This time none of that was done. More

by LIZLASVEGAS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 14, 2023 -

David Wilson's Toyota of Las Vegas responded

Providing accurate service is vital, which is why this is discouraging to read. When you have an opportunity, I'd like to learn more about this and make sure we complete all services. Please contact me at your convenience. I look forward to speaking with you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 13, 2023

The dealership was quick and friendly when I did my oil change. Will be coming back again. More

by CARLOSNIETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

David Wilson's Toyota of Las Vegas responded

Carlos, We're happy to see you received prompt and quality service. Thanks for sharing your experience and we can't wait to see you here at your next visit. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

September 13, 2023

People are always friendly and willing to assist with a positive attitude. Welcoming, smiling faces. More

by LUPITA.7233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ
Report | Print
Sep 14, 2023 -

David Wilson's Toyota of Las Vegas responded

We take pride in providing quality service and we're very happy that you receive just that. Thanks for sharing this and we'll see you here again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

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