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David Wilson's Toyota of Las Vegas - Service Center

Las Vegas, NV

4.1
460 Reviews

460 Reviews of David Wilson's Toyota of Las Vegas - Service Center

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September 18, 2023

Exelente comunicación beetwin seals person and the rest of the y team, thankyou for everything More

by RCAMPOS333
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Oliveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Sheinfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Georgina Alanis
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

It's our pleasure! Please don't hesitate to let us know should you ever need anything. You're family. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

Work was done quickly and on budget. David also let us know when we should be looking for tirrd More

by MATAYLOR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

We're happy to see you were satisfied with your recent service experience. Thank you for choosing us here for your vehicle needs and please don't hesitate to let us or David know should you have any questions about anything. We're here to help. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

bad customer service. we first arrived and the manager was attending us, but decided to help the person who got there after us leaving my dad and i with no help. Gabriel w More

by NATALIESARABIA70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabriel
Sep 21, 2023 -

David Wilson's Toyota of Las Vegas responded

Natalie, We are a bit confused by your review. You did not have an appointment, so we quoted you 3-4 hours for the service to be completed. Also, we had three Spanish-speaking service advisors working that day. I'm not quite sure where these inaccuracies are coming from, but I would like to speak with you further about your experience. Please contact me at your convenience. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

Horrible experience with rep. He advised me my 75k service was due and I told him I did it at the Henderson Toyota where i normally get all my service done, but I came here due to More

by LUISMUNOZ1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Priest
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

David Wilson's Toyota of Las Vegas responded

Luis, We're disappointed you were dissatisfied with your experience. You were advised of the work that needed to be done to your vehicle. You asked for all discounts and coupons available to be applied to this work. We informed you that discounts/coupons cannot be combined, at which point you said you would take your business elsewhere. We wish you well with your vehicle at other locations. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

Sep 21, 2023 -

LUISMUNOZ1021 responded

I never onced asked him for a discount. I asked him to look at what i did on my last service and his dimmer changed. If that is what they are telling you, than you have a bigger problem not just a customers service or customer retention problem.

September 18, 2023

E J was very helpful and knowledgeable. Car was ready in a reasonable time although dealership was very busy. More

by adriennedonel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E J
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

Adrienne, We're very happy to see services were completed in a timely manner. Thank you for both your business and your feedback. We hope to see you here again in the future and we hope all is well. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 17, 2023

Always quick and you know everyone knows what they are doing. This place is run right, everyone is so friendly and helpful. Service was quick and easy to get things going More

by DANNYGONZ9412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was really nice and helpful
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

Danny, It's a pleasure to see our team got you in and out in a timely manner. We hope your vehicle's running like new again and we can't wait to see you here at your next service visit! Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 16, 2023

Dan is a fantastic service advisor! He kept me updated on my vehicle and made the experience simple and seamless! More

by ZSILVERTOOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

Dan is an all-star and it's no surprise that he provided you with both great service and communication. We'll be sure to share this 5-star review with him and we'll see you again soon! Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 16, 2023

Service manager Chuck was personable and listened carefully to me about what I wanted and needed to be done to my car. The mechanics got right to my car and had it ready much sooner than I had expect More

by B. P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Chuck
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

BP, We're very happy to see Chuck and our team were extremely accommodating. We appreciate both your business and your feedback and we hope to see you around the dealership again soon. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 16, 2023

I was expecting a quick check up and Ryan recommended the full 90,000 mile service. He was good enough to provide a ride home for me, so I didn't have to sit and wait for the work to get done. More

by JARCHIE0
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

Thanks for stopping by! We're glad to see Ryan was able to accommodate you and you were satisfied with your experience. We hope your vehicle's treating you well and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 16, 2023

Services is excellent I am very satisfied what they do for my car no complaints More

by plau1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

David Wilson's Toyota of Las Vegas responded

So happy to read this! We take pride in providing quality service and we're glad you receive just that. Thanks for being a valued customer and we'll see you again soon! Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

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