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David Wilson's Toyota of Las Vegas - Service Center

Las Vegas, NV

4.1
460 Reviews

460 Reviews of David Wilson's Toyota of Las Vegas - Service Center

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November 02, 2023

One of the best service shopI have ever been. very professional and knowledgeable. Thank you More

by Rahima Abdu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E.J. Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Mechanic did a poor job not what l expected. next time they can do be Job More

by JOHNNYCVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

I've been dealing with Mike McDermott for many years and I trust him implicitly. More

by JWR9606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Good service. Appointment kept on time. Less time than expected waiting. Overall good experience. Will probably go back. More

by CHINA-UNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Great costumer service got my issue resolved quickly thank you so much to Chuck G More

by VIVIANASANCHEZ410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck griffin
October 07, 2023

Great service! Always makes recommendations of what services are necessary and what could be done next time. Explains the services and costs. Worked with the Toy More

by Matt Las Vegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Rossey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for trusting us with your Toyota, Matt! We are so proud of our team for always going above and beyond to ensure quality service. We look forward to many more 5-star visits together. Until next time! Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

October 03, 2023

Darlene is straight forward and gets the job done. Thank you again for making it an easy process. More

by Briane90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for choosing us, Briane! We appreciate your stellar rating! Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 21, 2023

Went for an oil change and tire rotation after 2 hours the was done I mark the tires before I went to see if the tire rotation was done but they were the same never been touch talk the chuck all he said D More

by SDHAMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck
Sep 26, 2023 -

David Wilson's Toyota of Las Vegas responded

It's very important we are providing accurate service, which is why this is discouraging to read. I'd like to learn more about when you brought your Highlander in for service and what you were told when you brought this concern to the attention of our team. Please contact me when you have an opportunity to speak. I hope to hear from you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 20, 2023

They scam you into services you didn’t agree on upon drop off and then just expect you to pay the difference on the services they did without your prior knowledge More

by TULIANAOCHOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike McDermott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Morelock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rossey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

David Wilson's Toyota of Las Vegas responded

Tuliana, We appreciate you bringing your concerns to our attention and allowing us the opportunity to resolve them. Should you ever have any questions about anything, please feel free to contact me directly. I am always here to help. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

September 18, 2023

I took my truck in for the 10k miles service. The driver who took me home was on the phone all the time not paying attention on the road, the tech also forgot to put one of my wheel lugnuts on my More

by BRENALAR883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

David Wilson's Toyota of Las Vegas responded

Brena, We appreciate you bringing these concerns to our attention. As we have mentioned to you, we will put your lugnut back on and will compensate you for the gas you use to bring your vehicle back. Should you like to schedule an appointment, please contact me and I'd be happy to assist you. Regards, Ken Henry Fixed Operations Director khenry@toyotaoflv.com

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