David Wilson's Toyota of Las Vegas - Service Center

I have been a customer at David Wilson's Toyota for years. The sales department is AMAZING. The service department is ridiculous. I have only continued to bring my car there for pure convenience. I sto years. The sales department is AMAZING. The service department is ridiculous. I have only continued to bring my car there for pure convenience. I stopped taking my last Sienna there for a couple of years and took it to AutoNation. After the way I was treated with this service appointment, I will be returning to AutoNation, convenient or not. This is not the first, second, or third time in my many years that I have been given less than good service at David Wilson. ?? The customer service manager refused to complete the service I had scheduled. He also didn't let me know when my car was ready. When I went to ask if it was almost ready, I found him eating pizza at his desk chatting with a colleague. My paperwork was waiting on his desk for him to just pass to the customer service desk. More

My appointment seemed not too important 45 minutes later still not looked at But I understand you are busy Just want the job done well I'm a patient guy still not looked at But I understand you are busy Just want the job done well I'm a patient guy More

I know my tires treads are low, but it didn't make the noise that I'm hearing now. I planned on calling to discuss it. noise that I'm hearing now. I planned on calling to discuss it. More

Very efficient, I'm always treated with courtesy and feel I'm well cared for, very professional. I'm well cared for, very professional. More

I called and dropped off same day. The person I was supposed to be scheduled with was not working that day, so I don't know how they were on my schedule. Someone helped me quickly and The person I was supposed to be scheduled with was not working that day, so I don't know how they were on my schedule. Someone helped me quickly and 2 hours later I had my car back. More

Good I am okay I am okay I am okay with it. Nothing more to say Nothing more to say More

Wish there was a snack bar Wish there was a snack bar. I was hungry after work lol I was hungry after work lol More

[Auto Reply] ? ?????????????????????? [Auto-Reply] I'm driving right now - I'll get back to you later. ?????????????????????? [Auto-Reply] I'm driving right now - I'll get back to you later. More

Always forgetting to do stuff to the car. Then later tell me they forgot to etc.. last time so now I have to pay to do it when I have warranty. Then later tell me they forgot to etc.. last time so now I have to pay to do it when I have warranty. More