David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

MCPAM48 Service ran into a slight problem when attempting to assign a service coupon to my vehicle. Was resolved quickly- Royal Gate wasn't at fault Service ran into a slight problem when attempting to assign a service coupon to my vehicle. Was resolved quickly- Royal Gate wasn't at fault More

SERVICE CALL ON MY PACIFICA I HAVE DONE BUSINESS WITH ROYAL GATE DODGE SINCE 2005. I DO SO BECAUSE OF THE RESPECT AND GOOD JOB THEY DO. I TRUST THEM COMPLETLY. I COULD TAKE MY I HAVE DONE BUSINESS WITH ROYAL GATE DODGE SINCE 2005. I DO SO BECAUSE OF THE RESPECT AND GOOD JOB THEY DO. I TRUST THEM COMPLETLY. I COULD TAKE MY BUSINESS ANYWHERE UP OR DOWN MANCHESTER ROAD, BUT I CHOOSE ROYAL GATE FOR A REASON. More

Customer service Always impressed with customer service. Very kind, always listen and very helpful in getting issues resolved. They are very timely and keep you post Always impressed with customer service. Very kind, always listen and very helpful in getting issues resolved. They are very timely and keep you posted as to what work needs to be completed and a timeframe. More

Great people! Very friendly service. This was my first visit for service. I was very pleased at the reception and the speed of the service. I was finished 10 minute Very friendly service. This was my first visit for service. I was very pleased at the reception and the speed of the service. I was finished 10 minutes prior to my appointment time. More

Competent and friendly personnel I am a woman with little knowledge of simple maintenance features of my car and appreciate the prompt help that I receive from the service department I am a woman with little knowledge of simple maintenance features of my car and appreciate the prompt help that I receive from the service department at Royal Gate. More

Always a perfect visit Always ready to help me in anyway. They get with me right away, find out what I need and get on it as soon as they can. Always ready to help me in anyway. They get with me right away, find out what I need and get on it as soon as they can. More

Poor customer service Chrysler corporate and this local branch both provided my family with a horrible customer service experience. My vehicle had an appointment at 10:30 Chrysler corporate and this local branch both provided my family with a horrible customer service experience. My vehicle had an appointment at 10:30 am. I was contacted at 3:00 pm and told that they hoped to have the diagnostic completed by the next day. The next day at 4 I was able to pick up my vehicle. There was an issue with my warranty and the service department gave me a 1-800 number and said there was nothing they could do. A portion of my warranty had expired because a specific inspection had not been completed in the appropriate time frame. I questioned this because I have had my vehicle serviced at this dealership multiple times in the past 5 years and no one mentioned this to me and it was not written in any of my receipts with the suggested maintenance. When asked what recourse I had I was told "too bad" " there is nothing you can do". This is both Chrysler and the dealerships way of getting out of the warranty they promise when you purchase a new vehicle so they do not have to pay out in the end. More

Terrible customer service This dealership has the WORST customer service that I have ever received from any business. Like other customers have mentioned, I would give it nega This dealership has the WORST customer service that I have ever received from any business. Like other customers have mentioned, I would give it negative stars if I could. Do yourself a favor and go somewhere else to purchase or service your car. THE SERVICE DEPARTMENT IS AWFUL!!! I wouldn't recommend this business to my worst enemy. Royal Gate, don't bother responding to this with LIES about caring about your customers' bad experiences. I never got a response from the service manager when I repeatedly left messages or from the general manager of the dealership when I wrote him a letter voicing my concerns. As far as I'm concerned, this business should be shut down. More

Dont go there I took my van in for a simple oil change and they raised the vehicle and smashed my ladder rack. They denied they did the damage, then they offered to I took my van in for a simple oil change and they raised the vehicle and smashed my ladder rack. They denied they did the damage, then they offered to give me a service credit which I did not want. I wanted them to pay for the damage. Now they refuse to answer any correspondence. More

Very rude dealer representative I was called by people from Royal Gate Dodge for extending warranty. However, when I expressed that I didn't plan to extend, the person immediately en I was called by people from Royal Gate Dodge for extending warranty. However, when I expressed that I didn't plan to extend, the person immediately end the phone call without saying any word. Very unprofessional and impolite. According to the experience, please be aware that they will treat you very rude if you didn't buy anything or buy cars from them... More