David Taylor Ellisville Chrysler Dodge Jeep RAM

Ordered 2012 Ram, Came in with the wrong NAV unit Salesman told me they would switch it out for the one I wanted I is now on Med leave so I went in and talked with Mark He in so many words called the Salesman told me they would switch it out for the one I wanted I is now on Med leave so I went in and talked with Mark He in so many words called the salesman who by the way sold me all of the seven trucks I have bought at over $300,000 bucks had lied to me. Ya first time in sixteen years he did not get me fix up. Who ever runs or owns that place does not believe in keeping the customers happy and coming back this was the last time they will ever see me.They were a great place to do Biz with years ago but no longer. More

We have had our Dodge Journey in 8 times, thats right 8 times for the brakes, this time it actually went in also for the transmission being out at 39000 miles as well. They refuse to replace the brakes at times for the brakes, this time it actually went in also for the transmission being out at 39000 miles as well. They refuse to replace the brakes at no cost to us, even though they have the past 7 times, and even though they say it is the same problem. The corporate office refuses to talk to us. In other words, if a dealer is not going to stand behind there product that has had continuous problems with the brakes every 5000 miles then don't use them. It is YOU the customer who will be paying for them. We will never use Royal Gate Dodge again, and I can guarantee to you that none of the many friends that we have will use them either. The people in the service department were just rude. We bought a vehicle from West Bros Dodge many years ago and had a problem and that dealer stood behind it even though it wasn't under warranty. I guess his reputation was more important than Royal Gates. If and I do mean if we ever buy a Chrysler product again, we will go the extra miles and go back to West Bros Dodge. The sad part is, you don't always get what you paid for, and unfortunately we are still paying for a vechicle with many problems, and a dealership that does not want to acknowledge them. More

They are very friendly before the sale, but not very helpful after. I called one manager at least 10 times trying to get information that would help me for an insurance claim, and never heard back from helpful after. I called one manager at least 10 times trying to get information that would help me for an insurance claim, and never heard back from him. (Someone backed into me a week after buying the car). I managed to talk to him twice when he answered the phone, but he never followed through with his promises. This was a month after buying a new car from them. I walked into another dealer and they helped me right away. It was also a hassle getting some warranty work done. Stay away from them if you want any after sale service. More

Had a very good experience with purchasing my new vehicle. The car was just as expected, clean and filled for delivery. I was only there for 45 minutes and was on the road with my new car! And the vehicle. The car was just as expected, clean and filled for delivery. I was only there for 45 minutes and was on the road with my new car! And the great thing is I will receive free lifetime oil changes and tire rotations! This shows that the dealer cares about me after the sale and looks forward to earning my business in the future. I would recommend this dealer to my friends and family. More

Terrible business people. Very nice at first until you sign the papers and drive away. Asked if they coudl repair a few small isues. Instead of fixing, they hid them from us. When confronted about it a sign the papers and drive away. Asked if they coudl repair a few small isues. Instead of fixing, they hid them from us. When confronted about it a few hours after we left, they gave us a line of BS Long story short, they DO NOT CARE about the buyer after they have your money. They will hide everything from you. Dealt with Jason and Ben. Finally talked with a manager who told us to get the items fixed by our own shop and send them the invoice.. I bet they don't pay it. More

I would not recommend this dealer to anyone for either purchase or service!!!!! my purchase experience was very poor, and service has been fair until lately. Yesterday, we made an appointment for a wat purchase or service!!!!! my purchase experience was very poor, and service has been fair until lately. Yesterday, we made an appointment for a water pump replacement. The appt was for 5:30pm. We were told it would take until about 7:00 to 7:30 pm. We finally got out of the dealer at about 10:15 pm. I heard "we are sorry" about 6 times, but this did not help the fact that we wasted the complete evening, at a time when we could not afford any wasted time. As I sat for hours waiting, I also noted that customer after customer was greeted one of the service persons, telling them of how much extra their repairs would be. I will never go back to this dealer !!!!!!!!!!! More