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David Taylor Chrysler Dodge Jeep Ram of Belleville
Belleville, IL
1,489 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,489 Reviews of David Taylor Chrysler Dodge Jeep Ram of Belleville
February 26, 2022
Crystal was a excellent sales person, she was very nice and patient, she is surely someone i would want to work with again. She provided excellent customer service i recommend her 100% and patient, she is surely someone i would want to work with again. She provided excellent customer service i recommend her 100% More
by Nitaseawood
Employees Worked With
Crystal Cannon
February 25, 2022
I am reviewing the service department, not the entire dealership. I scheduled an oil change and tire rotation on my Jeep purchased in the summer of 2021. I had an appointment time of 1pm on Wednesday, Fe dealership. I scheduled an oil change and tire rotation on my Jeep purchased in the summer of 2021. I had an appointment time of 1pm on Wednesday, February 23rd. When I made the appointment I specifically asked them to include the spare in my tire rotation and told them I would be dropping the car off before work, so I would use the drop box for my keys as the service department isn't open before I needed to be at work. I also told them I would pick it up after work. I called to check to see if my car was done at 2:30 since I hadn't heard from them. After some confusion as to where my car was, I was told they had just pulled it in the garage to be worked on. I asked that it be done ASAP since my scheduled time was 1pm, I live over an hour away, and we had bad weather coming. I was then told because my keys were in the drop box it was considered a "waiter car" and they put those in the schedule when they could find time. I reiterated that I had an appointment time of 1pm and that was not communicated to me at the time I made the appointment, nor did that happen this Fall when I last had my oil change. I got to the dealership around 3 and was assured they were going to start right away and get it done quickly. I was really frustrated at this point to find out the work hadn't even been started and it was beginning to sleet. They finished after 4pm. When they told me it was done they let me know that I was a little low on DEF and they could top it off, but there would be a charge for that. I declined. I am very frustrated by the lack of communication and consideration of a very recent customer. The least they could have done is top off my DEF! The staff was polite while I was there and did apologize, but after the whole ordeal I didn't feel like they took responsibility for their error or were interested in keeping me as a customer. More
by thaag
Employees Worked With
Jennifer Becker, Ricky Boyer, Sharon Wagner, Danielle McNulty, WENDY FOSTER
February 24, 2022
We had excellent service…couldn’t be happier! Gregg Dunning went far and beyond taking care of my needs and my truck!I would highly recommend the dealership to friends and family. Gregg Dunning went far and beyond taking care of my needs and my truck!I would highly recommend the dealership to friends and family. More
by joan.christ
Verified CustomerEmployees Worked With
GreggDunning
February 22, 2022
Had my Grand Cherokee towed in on 2. 8.22 I was given an "appointment" for 2.17.22. On the 14th I called to check on it and was told "you are the next one in". I called on the 15th and wa 8.22 I was given an "appointment" for 2.17.22. On the 14th I called to check on it and was told "you are the next one in". I called on the 15th and was again told "you are next in" I got a text on the 17th and was given an excuse for why it wasn't looked at.. I called on the 18th and was told I didn't have an appointment...finally the afternoon of the 18th I was told that they couldn't find the problem. It took 11 days to not find the problem!! At least I wasn't charged storage! Why would I go back there? More
by hankfrank56
Employees Worked With
Sharon Wagner
February 21, 2022
Kreg was amazing and made the entire process efficient! Highly recommend working with him if you are looking for a vehicle! Kreg was upfront with everything and stayed within my limits. Thanks Kreg! Highly recommend working with him if you are looking for a vehicle! Kreg was upfront with everything and stayed within my limits. Thanks Kreg! More
by tuckern
Employees Worked With
Kreg Gunter, Eric Mertz
February 19, 2022
Crystal Cannon was amazing she handled my purchase fast friendly service. I had tried purchasing a car from the same dealership 2 weeks prior. the salesperson was not friendly, after several calls I wanted friendly service. I had tried purchasing a car from the same dealership 2 weeks prior. the salesperson was not friendly, after several calls I wanted the final purchase cost. The salesmen's price hiked the purchase, I was highly disappointed. But Crystal was on point with no markups, the purchase price was the final price smooth easy. More
by damonhinton
Employees Worked With
Eric Mertz, Crystal Cannon
February 19, 2022
We ordered a new Dodge Ram 1500 TRX, and it was a great process! Jason was fantastic to work with/order the vehicle through, and we had a fantastic delivery experience. Would definitely recommend process! Jason was fantastic to work with/order the vehicle through, and we had a fantastic delivery experience. Would definitely recommend More
by jrjec
Employees Worked With
Jason Kuhn
