David Taylor Chrysler Dodge Jeep Ram of Belleville
Belleville, IL
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1,487 Reviews of David Taylor Chrysler Dodge Jeep Ram of Belleville
Crystal notified us immediately when the vehicle we wanted was in. She took great care of us. The dealership takes pride in sending you home in a quality vehicle; they offered to let us borrow another wanted was in. She took great care of us. The dealership takes pride in sending you home in a quality vehicle; they offered to let us borrow another vehicle while they finished getting our's an oil change. It makes me feel confident knowing they are so adamant that their vehicles are properly serviced before they leave the lot. They're even delivering my vehicle to me 120 miles away when it's done with service! More
So I’m kinda disappointed. I dropped my vehicle off because it is still under warranty to see why it was shaking on the highway, they had my car for over a week and when I fina I dropped my vehicle off because it is still under warranty to see why it was shaking on the highway, they had my car for over a week and when I finally called to see if I could get a loaner vehicle, they threw my car in and told me I had two bent rims and that was the problem. I went and got a second opinion and was told that my brakes and rotors were completely in shambles and that is why my tire wouldn’t stay stationary. Had brakes and rotors changed and car rides perfectly fine now. Also found out my brake calibers were bad and needed changed. They put me on the highway and didn’t really check my vehicle to make sure I was safe…But God got me, and that is horrible customer service. More
I am impressed by the upgrades made to the customer waiting areas and restrooms in your facility since my last visit. As a customer that waited on site for my service to be completed, I was surprise waiting areas and restrooms in your facility since my last visit. As a customer that waited on site for my service to be completed, I was surprised that they were able to complete it within the promised timeframe! More
I don't have much experience with the dealership itself, but the service department has been great. Ron and Ricky really worked hard to resolve the issues I had with my vehicle and they were great at commun but the service department has been great. Ron and Ricky really worked hard to resolve the issues I had with my vehicle and they were great at communicating with me as well despite being very busy and understaffed. I sincerely appreciate those guys. More