David Stanley Chevrolet - Service Center

I took my car to David Stanley for a detail. I called and initially, someone at David Stanley quoted me $75 when I told them that I wanted the seats and carpets shampooed. I called back to schedule the detai initially, someone at David Stanley quoted me $75 when I told them that I wanted the seats and carpets shampooed. I called back to schedule the detail, and the price jumped to $89.95. That was still cheaper than some places I called, so I scheduled it anyway. I got there at 9 a.m. today and was told that it would take 2 to 2.5 hours to complete, and I chose to wait rather than take their shuttle service because they had wifi and I had work to do. At 12:35 I started asking after my car. I was told they were "vacuuming it out" and it would be another 15-20 minutes. I had to be at work at 1 p.m.; I was late. I asked the service cashier if I could pay for the detail because I had to leave immediately when my car was ready. She gave me an invoice that said $62.50. I told her that I had been quoted $89.95, and she said she'd have to go ask the detailer what he was actually doing to my car. She came back a few minutes later and assured me that everything was fine, and I only owed $62.50. During the 15 minute wait, it hit me. If they were shampooing my carpets, why would they need to then vacuum out the car?? I paid the cashier, went to the service counter, and began inquiring about what EXACTLY was entailed in the detail. After two employees told me that my carpets and seats had been shampooed, the detailer himself came to the counter and told me the exact opposite. They explained that a "full detail" includes the shampooing, and I had only received a "mini detail." They also pointed out that a "full detail" is supposed to take 4 hours, and when responded that I had already been there just minutes shy of 4 hours, they stood there with blank expressions. After waiting 3 hours and 50 minutes I FINALLY got my car back. Almost nothing had been cleaned. There was still dirt on every surface that they had allegedly "cleaned." There were also literally POOLS of Armor All forming in the door jams, side door compartments, etc. If you touched ANYTHING inside the car, you immediately needed to wash your hands. I soaked through the two napkins that I had in the car wiping off the steering wheel. Yes, just the steering wheel. I went home and soaked through an over-sized bath towel wiping off Armor All. A bath towel. Let that sink in. The carpets were no where NEAR clean. There was still copious amounts of dirt and dog hair immediately visible in the back seat. They didn't move my Club (wheel lock device) before blasting the inside of the car with pina colada scented grease, and it too was absolutely SOAKED in Armor All. The stink of it made me nauseous, I couldn't touch anything, and my car was way filthier than it had been when I took it to David Stanley Chevrolet in the first place. In the end, they gave me a refund, and they are supposed to shampoo the seats and carpets tomorrow morning (yes, all this happened today), but that doesn't negate the 4 hours I wasted, the fact that I have to go back there again, or the fact that my car stinks like a cabana now. Also, the service manager tried to make it my fault by saying that I didn't ASK for the carpets and seats to be shampooed. That was one of the first things I said when scheduling my appointment. I am a hardcore comparison shopper, and I call several businesses and ask the same set of questions to all of them. He also tried to deny responsibility by telling me that the guy who checked me in was new. Shouldn't your employees be competent and trained? If he isn't trained to do the job correctly, he should be shadowing someone who is. To add to this, I was talking earlier with someone about my issue, and he told me his own David Stanley horror story. Apparently, he had been in an accident that necessitated replacing the front driver side wheel of his car. He took it to David Stanley Chevrolet for that. He drove the car ~700 miles, and then he said that while he was actually driving the car, in traffic, in motion, the whole wheel came off. They had simply not tightened his lug nuts enough. Please, for your own safety, the safety of others, and because pina colada is an awful smell, go somewhere else for your auto servicing needs!!! More

I recieved a recall letter for my fuel pump and called this dealership to schedule an appointment for the next week. When I took my vehicle in the next Monday for my repair they called me half way through this dealership to schedule an appointment for the next week. When I took my vehicle in the next Monday for my repair they called me half way through the day and told me they didn't have the part and that I'd have to bring my vehicle back another day. I took it bad 2 days later on Wed. They called me at the end of the day and told me it was ready so I picked it up that evening. On Friday morning, 2 days later my check engine light came on. On my lunch that day I took it to a parts store to have it checked and was told that it was my O2 sensor. I then called this dealership and explained to them that there was an issue and I was told that nothing they did would cause this problem. That evening I wsa getting gas and before I left the station noticed gas was running out from under my vehicle. The following Monday the dealership towed the car back to fix the problem which turned out to be a seal that wasn't locked into place but now all of a sudden I'm missing a seal on my O2 sensor and they want to charge me over $200 to replace it! When I told them that they put me and my family's life in danger because gas was leaking out of my vehicle for 2 days I was told that I didn't know what I was talking about, my car would'nt have caught fire, and that I should have a nice day! If you care anything about your vehicle and your family DO NOT do business with this dealership!!! More