David Stanley Chevrolet

I was looking for a pick up and found one on David Stanley web site. When went to see the pick up it had been sold. They had another one that they showed me and it was the color and style I was looki Stanley web site. When went to see the pick up it had been sold. They had another one that they showed me and it was the color and style I was looking for. We started to talk about the price. They were asking full retail for the truck. I ask for carfax report. The carfax report showed the truck had been totaled and had a salvage title. They were asking $10,500 for the truck they then ask if I would take it for $6,000. I said I think I will pass on that truck. We did buy a truck from them. The truck had a front end noise and they did fix that and offered us a hotel room and buy our dinner that night. We live a long way from OKC and our trip home the check engine light came on. We had to have repair work done and so far has cost us $2800. When the repair shop had it on the lift you could see that it had been in a wreck, it had used hood, fenders and wheel liners. We paid cash for the truck and it has been 12 days and we still do not have the title. We can not register the truck in our state without the title. More

I recently purchased a new 2013 Chevrolet Traverse from your dealership. I will not be returning to your establishment and I will be advising every person I know to avoid your establishment as well. My f your dealership. I will not be returning to your establishment and I will be advising every person I know to avoid your establishment as well. My family and I arrived at David Stanley Chevrolet on Saturday 8/10/13 to test drive the Traverse. Chris Burkhammer was our salesperson and he was pleasurable enough. We told him what we wanted and he led us to the car that I purchased. I will say here that there was NO window sticker on the vehicle (and upon later inspection of the entire vehicle, it was not present in the vehicle either). He did not pressure us, but that is most likely due to the fact that I had done a lot of research about the Traverse. After the test drive, we decided to go ahead with purchasing the vehicle. This is when our experience changed. Once we entered the dealership, we were seated in a “room” where Chris asked us questions regarding down payment and what range we would like for our monthly payment. We explained that we would be putting $5000 down but never really got to the monthly payment. He left the room and returned several minutes later with 2 options for a monthly payment depending on if we wanted to pay over 60 months or 72 months. We informed him that we would like to do 60 months. Then, the sales manager, Garry Ferren, entered the picture stating that he could “help us out” with a better deal than Chris had found. He is loud and boisterous and has no regard for anyone other than himself. We heard a lot of stories about his personal life. He interrupted us when we tried to speak. He used a lot of jargon that we did not understand. After hearing about how much his annual salary is, he left the room to check on our financing. When he returned, he explained that we would give up the $1500 rebate that was being offered in order to get a better interest rate on the loan. That is also when the purchase price was first acknowledged at $47,988. We had seen online that David Stanley had 2 Traverses in stock for far less than that price but figured we just hadn’t scrolled down far enough on the web page to find this particular vehicle. Against better judgment, we did not mention this. Garry informed us that we would be financed at 3.9% interest by Ally despite my current credit status as they were “buying a customer” and realized that I would be able to make payments on time. We then waited for our turn in the finance department. After waiting for quite a while, we were taken back to the finance department where HB Briscoe assisted us. He often left the room for extended periods but we figured this was all just part of the process. He informed us that Wells Fargo would be our lender with the 3.9% interest rate. When we questioned why it wouldn’t be Ally (as we were told by Garry), he informed us that Ally was going to charge 8% and Wells Fargo was a better deal. When we asked about the rebate since we weren’t going with Ally, he acted as though we didn’t say a word and kept typing. He gave us 2 payment options based on whether or not we wanted several add-ons but both were over 72 months (we had requested 60 months). We decided to take the add-ons because it seemed like a pretty good deal. One add-on was an extended warranty that HB told us would cover the vehicle “bumper to bumper” for 6 years or 100,000 miles. He did not mention that there was a deductible. After spending over an hour in the finance department, we finally had all the paperwork in front of us to sign. Because our son was getting very antsy, we hastily signed everything without carefully reading it. We were led to the front of the dealership where we were given the keys to my new Traverse Once at home, I began reading through the owner’s manual and found the section discussing the Rear Seat Entertainment System. I was unsure as to whether or not my vehicle had this feature since I did not have a window sticker and was not told for sure that it did (there was a DVD player but I didn’t know if this was the same thing). I returned to the David Stanley website to see if I could find my vehicle listed so I could see its features. Sure enough, there it was, the same vehicle advertised with an MSRP of $43,950! I also read that David Stanley has a “best price guaranteed, or we make up the difference 110%.” Based on this information, I phoned the dealership on Monday 8/12/13 and spoke with Dean Pritchard because I had received an email from him. He informed me that I do have the Rear Seat Entertainment System and should have received headphones and a remote control. As far as the price went, he would have to check with Garry and call me back. I received a call later on Monday from Garry and he informed me that the internet price is the “GM Employee Pricing” and that I was not eligible for that. He also said that he would email me a copy of the breakdown to show how much I paid and why. I told him that I would be in on Tuesday 8/13/13 to pick up the headphones and the remote control. I never received the email from Garry. My mother asked to accompany me to the dealership on Monday for moral support as she feels that David Stanley took advantage of me and completely over-charged me for the vehicle. I agreed to allow her to come with me. When we arrived, Garry immediately handed me a piece of paper with very little on it saying that was the breakdown. There was no explanation of the form and I still do not understand what it says as there is no pricing information on it. The form also states that I should have had an interest rate of 2.9%. When we asked to sit down to speak to Garry, he led us to a room. As soon as I began to speak, Garry cut me off and would not let me finish. He was again very loud and argumentative. When my mother tried to speak to him, he also interrupted her. Finally, when he did let me speak and I showed him that the internet said that the MSRP was $43,950 (not employee pricing) so why was I charged $47,988, he left the room. He returned several minutes later and said that I was correct. However, he again could not explain in layman’s terms why I was charged $4038 more than the MSRP. What I got out of it was that the lower interest rate of 3.9% required an increase in price and that basically I was paying 5.9% interest but I still don’t know what the actual starting price of the vehicle was. This still does not make any sense to me. When I asked about that, he still refused to work with us and began using more foul language and getting very defensive. I also asked about the “best price guarantee” and was told by Garry that is before the sale and cannot be done after the sale. The way that it is worded online would make any reasonable person assume that if they find the same product at a lower price, the difference will be refunded as stated at 110%. At that point, my mother stated that we would be going to the news channels to talk about this experience. Garry immediately stood up, gathered his papers, and stormed out saying that “this conversation is over and you need to leave!” My mother did step outside but I remained in the building, mostly because I didn’t yet have my headphones or remote control. My mother came back inside demanding to speak to Garry’s immediate supervisor. At that point, he returned to the room and finally gave me a chance to speak. However, no matter what I said, he was still very defensive and began telling me how bad my credit is and that I was lucky I wasn’t paying 17.9% interest. That figure was never discussed on Saturday. In fact, the highest rate I ever heard was 8%. When we tried to say that we realize that my credit is not the best but that I’m making a lot more money now, he said, “Don’t talk to me about her paycheck! I’ll show the paystub in my pocket if you want to see what real money looks like!” We asked several times to speak to his boss yet he would not allow that to happen. I also stated that I wanted the window sticker. Garry said that he did not know where it was but that he could print out a “sticker” from the GM website but could not guarantee that it would be just like my vehicle. At that point, Chris brought over the headphones and remote control. I gathered my things and we left David Stanley. As you can see, this was a most unpleasant experience. I realize that I should have read everything carefully before signing and I should have spoken up more when I felt that there were issues. I take full responsibility for that. However, David Stanley is not in the clear in this transaction. First of all, according to the Oklahoma Motor Vehicle Commission, it is a violation of Federal law to not provide the factory MSRP window sticker on the car. Second, I was lied to multiple times by both Garry and HB. Garry lied to tell me by saying that the $43,950 was GM employee pricing when it was actually the MSRP. He also lied to me about the interest rate. HB lied to me about the extended warranty saying that it was "bumper to bumper". Upon further reading, the powertrain is excluded so that does not qualify as "bumper to bumper". I would hope that David Stanley would correct this situation. What I really want is to have the window sticker with the features of my vehicle and MSRP listed. I would also like to have the $4038 returned to me as I was not given the “best price”. More

Derrick was very informative about the vehicle we purchased and others we looked at. We told him what we were looking for and he showed us vehicles that were in that category. He was very polite an purchased and others we looked at. We told him what we were looking for and he showed us vehicles that were in that category. He was very polite and gave us great attention as to our need. When it came to the price and payments Steve and Derrick was able to make what we needed happen to fit what we could afford. HB in finance helped us to understand the warranty side of things and get financing . They were all very friendly and super nice. I have told everyone about the nice people at David Stanley on I -240.. More

Buying at the David Staney dealership - 74th & S. Walker - was the best car buying experience! Steve and Marysol were extremely helpful in steering me in the best descision for me. They took my pri Walker - was the best car buying experience! Steve and Marysol were extremely helpful in steering me in the best descision for me. They took my price range and description of what I was looking for in a used vehicle, then matched me up with a car I'm very happy with. And...they were just pleasant to do business with - not the high pressure, pushy "salesmanship" attitude you can get at alot of places. I would highly recommend this place when checking out a used vehilcle! More

Today was wonderful!! I was blessed. I made appointment with Steve Castell and he was waiting for me with a cold drink. He is the best saleman ever. I got the best deal and Steve went the extra mile to hel with Steve Castell and he was waiting for me with a cold drink. He is the best saleman ever. I got the best deal and Steve went the extra mile to help me out. Most of all I will send friends to Steve as I was treated like a Queen I so appreciate David Stanley and Steve Castell. I am so excited and just can not thank you enough Steve for making this transaction so easy. I trust Steve Castell. Verna Redmon More

Eric Castillo was great at finding the car we asked for and could afford, I would recommend using him again. I brought my friend in the following weekend and Eric got him into a very nice truck also. The d and could afford, I would recommend using him again. I brought my friend in the following weekend and Eric got him into a very nice truck also. The dealership process itself is very long and a lot of waiting but I would recommend again. More