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David Scott Lee Buick GMC - Service Center
Crestview, FL
889 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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889 Reviews of David Scott Lee Buick GMC - Service Center
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August 15, 2024
Apparently I wasn't driving my truck hard enough. I received an emissions check (diesel engine) to bring it into service. LeCreasha Smith was able to make an immediate appointment and I was in and ou I received an emissions check (diesel engine) to bring it into service. LeCreasha Smith was able to make an immediate appointment and I was in and out after the required service. Sam McLaughlin from the service department explained the issue in detail and had the service manager, Richard Martinez, further explain what had happened. I appreciate all the assistance from everyone involved! More
by SUCKA_FISH7
Verified Customer
August 15, 2024
Very clean and professional. Craig was efficient and detailed. I will return and hope to make them my choice for service! Craig was efficient and detailed. I will return and hope to make them my choice for service! More
by angela.alberson
Employees Worked With
August 14, 2024
Professional, courteous and accommodating experience. Service completed in an acceptable time frame. I waited in a comfortable setting and was kept informed of progress. Extremely satisfied with this de Service completed in an acceptable time frame. I waited in a comfortable setting and was kept informed of progress. Extremely satisfied with this dealership. Would recommend to my friends and family. More
by SPRINTY6063
Employees Worked With
August 14, 2024
This write up is in reference to service conducted on my 2022 GMC Yukon regarding a leak into the cab of the vehicle that was discovered and reported in May-June of 2024. I did leave a negative review durin 2022 GMC Yukon regarding a leak into the cab of the vehicle that was discovered and reported in May-June of 2024. I did leave a negative review during the first instance and was contacted. After about two months in the shop, the final problem was identified as a leaking grommet in the sunroof. I am skeptical that it is fully resolved, as we experienced heavy rains while the issue was being diagnosed, but now it hasn’t rained for over two weeks. When the initial problem was discovered, the carpet, primarily on the driver's side, was wet, mold had started to form under the floor mat, and there was a distinct odor. This was remedied by replacing the carpet. However, when I went to pick up the vehicle, I found that the floor was wet again, and the vehicle remained with the dealer for another three weeks. When the final problem was reported as fixed, I requested that the carpets be detailed at a minimum, which the service representative agreed to. In the customer receipt, it was stated that "to the best of their abilities it was cleaned," which, in my opinion, loosely translates to it was not thoroughly cleaned. Given the frustration this has caused, I reluctantly accepted the vehicle back. It is important to note that the vehicle has 36,000 miles and I maintain my vehicles in excellent condition. Before these issues, I would describe the vehicle as pristine and believe it still had that new car scent. Now that we have the vehicle back, it is evident that this is not the case, and in my opinion, the vehicle has not been restored to its prior condition. There is still a noticeable odor in the vehicle, and I am skeptical that the new carpet was not ruined again and that a professional detail was not performed. Additionally, my own cleaning supplies that were in the vehicle were on the passenger seat when I picked it up, indicating they were used. I also discovered some leftover shop supplies under the hood, and the windshield wiper washer hoses were not connected. These lapses in attention to detail further lead me to believe that subpar maintenance was performed. I have been bringing my vehicles to this dealer for service for the past 11 years and have never had a concern like this. It is apparent there has been a change in leadership and it has lead to negative consequences. More
by BG
Employees Worked With
Uriel Baza
August 13, 2024
My car is still having the same problem. It’s been in the shop 4 times It’s been in the shop 4 times More
by moorerrusty
Employees Worked With
August 07, 2024
VEHICL was not wash and greasy fingerprints in and around the car over all good service the car over all good service More
by greenarrowcr86
Employees Worked With
August 04, 2024
David Lee Scott is everything everyone says they are! They Rock! They make it as painless as possible; i talked to over 10 different dealers and non could hold a candle to DLS!! They Rock! They make it as painless as possible; i talked to over 10 different dealers and non could hold a candle to DLS!! More
by gleasm01
August 03, 2024
Samantha did a great job getting me in on time and keeping me informed on courtesy rides to and from the shop. She also ensured that any credits available were applied. keeping me informed on courtesy rides to and from the shop. She also ensured that any credits available were applied. More
by molken60
Employees Worked With
August 01, 2024
The dealership scheduled an appointment with me. I brought the truck in, the work took longer than expected so they provided a rental car. They are scheduling to deliver the truck to my home tomorro I brought the truck in, the work took longer than expected so they provided a rental car. They are scheduling to deliver the truck to my home tomorrow. Very happy with service so far. More
by ericfolsom1
Employees Worked With
