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David Scott Lee Buick GMC - Service Center
Crestview, FL
923 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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923 Reviews of David Scott Lee Buick GMC - Service Center
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October 14, 2022
Took my Buick in twice for the same issue, they had it almost a week each time and couldn't even diagnose it. The first week they had it they told me I needed a new battery because mine was so week they almost a week each time and couldn't even diagnose it. The first week they had it they told me I needed a new battery because mine was so week they couldn't get the check engine light to come back on after they cleared it. Hadn't been having a battery problem before. Cost was $249, for a battery. Told them I could take to Walmart and get one for less so I was told I could come get it and get Walmart battery and bring it back so they could diagnose it. Too much for us since we live so far away so we told them to go ahead with their battery. Next day I got ad in mail from Buick that batteries are $149. Instead of offering us a lower priced battery they were willing to let me go get one elsewhere. They said the battery may even be why the engine light was coming on AND THEY TEST DROVE IT 57 MILES TO TRY TO GET THE LIGHT TO COME BACK ON. What were they doing, running errands..... in Ft Walton? Of course it wasn't the battery, so I was back a second time. They had it almost a week and I finally got tired of waiting, picked it up, took it to Mack's Auto Tech and THEY had it diagnosed and gave me an estimate in ONE DAY! It was fixed and ready the next day. Don't waste your time at this dealership. They did call to let me know they were looking at it "off and on". What does that even mean? I used them for many years but service has gone WAY down hill. More
by LindaKennedy
Employees Worked With
October 12, 2022
Your service itself was exceptional as always; especially in the hands of Jeremy Cadle; HOWEVER, your on-line scheduling system still does not work. I scheduled my appointment online, but found when I arriv in the hands of Jeremy Cadle; HOWEVER, your on-line scheduling system still does not work. I scheduled my appointment online, but found when I arrived at my scheduled time that there was no record of it. This has been a continuing problem that I have identified before and apparently no one cares enough to fix it. More
by jbwhitten
Verified CustomerEmployees Worked With
October 12, 2022
As usual the service is friendly and helpful. Always meets my needs. I've purchased 2 vehicles from you and the transaction was smooth. Always meets my needs. I've purchased 2 vehicles from you and the transaction was smooth. More
by VICLESIA
Employees Worked With
October 06, 2022
Great service,Jeremy went above and beyond my expectations making me feel like family...thanks. expectations making me feel like family...thanks. More
by toddpazos
Employees Worked With
October 06, 2022
Dan Meksch is an awesome service tech. Dan not only wrote up the service order but did the work on my truck so I would not have to wait on my truck. Excellent customer service and he has Dan not only wrote up the service order but did the work on my truck so I would not have to wait on my truck. Excellent customer service and he has an English Bulldog that alone tells you he is awesome. More
by BILLDUNN22
Employees Worked With
Dan Meksch
October 06, 2022
Faster then normal , it usually takes 3 hours for a scheduled oil change and tire rotation scheduled oil change and tire rotation More
by calhoun59
Employees Worked With
Other Employees :
Curtis Baxter, Chuck Fullerton, Paul Cooper, James Meredith, Michelle Foley
October 05, 2022
I sit there for 2 1/2 hours the only thing that was done was it or change the problems I went down therefore we’re not fixed had a known that before I said that for 2 1/2 hours I would’ve left after the oil was it or change the problems I went down therefore we’re not fixed had a known that before I said that for 2 1/2 hours I would’ve left after the oil change. Was handed a list of stuff wrong with the vehicle that needed to be fixed. Will not come back there to continue the services. We’ll go to Walmart to get my tire fixed or replaced. Been there twice where you did not have Lugnuts or lightbulbs to fix the problem with my car. If you can’t supply the parts to fix these vehicles that you sell then don’t sell them More
by JACQUEADAMS69
Employees Worked With
