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David Scott Lee Buick GMC - Service Center
Crestview, FL
950 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
950 Reviews of David Scott Lee Buick GMC - Service Center
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March 08, 2025
I was very impressed with the service department with their communication as to when I should have my vehicle back and the updates as to when they as to the parts needed to make the repairs. I won't us their communication as to when I should have my vehicle back and the updates as to when they as to the parts needed to make the repairs. I won't use another service department if I don't have to. A+ More
by DONERTCONST
Verified Customer
March 06, 2025
They are usually booked up and I have to wait two weeks to get an oil change, but like going there anyway. to get an oil change, but like going there anyway. More
by BECKYHORNE99
Employees Worked With
March 04, 2025
Quick and easy! Always a pleasure working with the service department. Thank you for fitting me in on a rush. Always a pleasure working with the service department. Thank you for fitting me in on a rush. More
by carla0891
Employees Worked With
March 02, 2025
Service was friendly, however my estimation of completion slipped from a Thur, to Friday, to Monday, and wasn't ready until Tue. When I picked up my vehicle there were stains on both driver and passenger se slipped from a Thur, to Friday, to Monday, and wasn't ready until Tue. When I picked up my vehicle there were stains on both driver and passenger seats, boot scuff marks on door frame floor panel and the floor mat was dirty. None of which were in this condition when I turned it in. More
by Shane_88
Employees Worked With
February 28, 2025
People were professional, courteous, and efficient. They were knowledgeable and informative about what services were provided. They were knowledgeable and informative about what services were provided. More
by TIGGEREM1281
Employees Worked With
February 25, 2025
All were competent and profesional. Outstanding customer service. Jeremy Cadle is a true asset! Promote immediately! Outstanding customer service. Jeremy Cadle is a true asset! Promote immediately! More
by gratia1979
Employees Worked With
February 15, 2025
Caleb Napier and Marelys Reyes where both vert helpfull through the whole process and made everything easier. through the whole process and made everything easier. More
by alexisbaez911
February 15, 2025
Everybody that helped me through the process of the purchase made it so much easier and simpler purchase made it so much easier and simpler More
by alexisbaez911
February 13, 2025
Great service and the even washed my truck before I got it back. I highly recommend this dealership it back. I highly recommend this dealership More
by BMADAMS80
Employees Worked With
January 26, 2025
Crestview, FL GMC had my vehicle for nearly 2 weeks for a SCHEDULED appointment to checkout my NEW warrantied transmission. Customer service was terrible with no follow up call from Jermey. Requested Service SCHEDULED appointment to checkout my NEW warrantied transmission. Customer service was terrible with no follow up call from Jermey. Requested Service Manager to give me a call and also requested for a loaner vehicle, which wasn't provided. My vehicle sat in the GMC parking lot for nearly 2 weeks because they were supposedly behind with work. Why schedule an appointment!!! Service Manager stated that he would personally follow up with a phone call about my vehicle...he never called back! Why not call me the customer and provide options? Here's the kicker!!! Once my vehicle was driven, nothing was found mechanically wrong, and the fluid was a quart low in my NEW transmission AND the drip stick was broken. How is this even possible? So...2 weeks of having my vehicle for this observation. Something is seriously wrong with the customer service at this dealership and must be addressed soon. More
by ADUNKLIN2001
