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David Scott Lee Buick GMC - Service Center
Crestview, FL
924 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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924 Reviews of David Scott Lee Buick GMC - Service Center
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January 01, 2024
Mistakes happen. What separates a great company from an average or bad company is how it handles the situation when a mistake happens. Recently, while my truck wa What separates a great company from an average or bad company is how it handles the situation when a mistake happens. Recently, while my truck was being serviced, it was damaged. Not carelessly, just an unfortunate chain of events, an accident. I was promptly informed about the incident, and the dealership took responsibility without double talk or fence-walking. They owned it and wanted to make it right. 'The two Managers I dealt with kept their word, treated me with respect, and we worked towards a resolution. "Things" happen, and I appreciate how the two managers handled a negative situation. I would not hesitate to use the Service department or buy a car from this dealer. As a side note, I must mention that this dealership is owned by a long-time local family, not an out-of-town conglomerate, which is likely one of the reasons they have the proper attitude when it comes to treating people right when things don't go as planned. More
by GENE.WRIGHT
December 30, 2023
This dealership is really head and shoulders above the normal dealership. When you go in everyone is friendly and helpful. They get you in and out without undue delay. normal dealership. When you go in everyone is friendly and helpful. They get you in and out without undue delay. More
by Franko
Verified CustomerEmployees Worked With
Other Employees :
Paul Cooper, Larry Beckesh, Jessica Dean
December 30, 2023
Very good service team it is always a positive experience when i bring my truck in for service when i bring my truck in for service More
by j.alex.esposito
Employees Worked With
December 30, 2023
Samantha was my technician and she did a wonderful job. Prompt service and genuine kindness. I was treated wonderfully and the service was done on time. Prompt service and genuine kindness. I was treated wonderfully and the service was done on time. More
by TMCLAUGHLIN19
Employees Worked With
December 30, 2023
Would I recommend this service center? Not any more and not without a warning. I waited 7.5 hours just to have fluids changed. Others were waiting 3.5 hours just for oil changes or tire in Not any more and not without a warning. I waited 7.5 hours just to have fluids changed. Others were waiting 3.5 hours just for oil changes or tire inspections. Ordinary services took too long to complete. Bathrooms are still under construction and not fully usable...it's been months. More
by ANNGRANT.SLP
Employees Worked With
December 29, 2023
Nathan in the SERVICE DEPT. went above and beyond for we. He is a good communicator and surely is an asset to the dealer! went above and beyond for we. He is a good communicator and surely is an asset to the dealer! More
by jos_ars
Employees Worked With
December 27, 2023
It is always a pleasure dealing with David Scott Lee Buick GMC! Been a customer for over 20 years and many more to go! Buick GMC! Been a customer for over 20 years and many more to go! More
by LIS0
Employees Worked With
Other Employees :
Andrew Helt, James Meredith
December 23, 2023
Made and appointment for oil and filter service. I was in and out in a reasonable time. Nice waiting area with refreshments. The free exterior was after service is always great.. I was in and out in a reasonable time. Nice waiting area with refreshments. The free exterior was after service is always great.. More
by CREEKS1
Employees Worked With
December 22, 2023
Tire repair. What can you say about a tire repair! Took about two hours. Refreshment were great. What can you say about a tire repair! Took about two hours. Refreshment were great. More
by JIM.A.HAMBY
Employees Worked With
