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David Scott Lee Buick GMC - Service Center
Crestview, FL
924 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
924 Reviews of David Scott Lee Buick GMC - Service Center
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July 27, 2024
Had a great experience! Friendly staff, comfortable setting, refreshments, and a fair price for my new vehicle. Friendly staff, comfortable setting, refreshments, and a fair price for my new vehicle. More
by agentjeremyramsey
Verified Customer
July 27, 2024
Excellent communication by Uriel as to the progress of the repairs to my vehicle over several days. I had a warranty part that needed to be replaced with no questions asked. I have been very impressed wi the repairs to my vehicle over several days. I had a warranty part that needed to be replaced with no questions asked. I have been very impressed with the service department over the past couple of years . More
by SCONNOR2
July 26, 2024
Excellent customer service. I’ve bought several vehicles from Scott and will continue so do so. I’ve bought several vehicles from Scott and will continue so do so. More
by spike7
July 24, 2024
Took my 2021 Acadia in for electrical problems. ( dashboard intermittently going blank). I was told the problem was probably I don’t drive it enough. Before I picked it up I went online and did a q ( dashboard intermittently going blank). I was told the problem was probably I don’t drive it enough. Before I picked it up I went online and did a quick search and found out is a known problem. I ask them if there was any service bulletin addressing the problem and they told me no. I gave them the bulletin number, he looked it up and said. “Oh. We checked that”. I have my car back but no action has been taken. It is a safety concern because you have no indications on the dashboard when driving. It doesn’t happen a lot but when it does it’s kind of scary. More
by RHFACTOR
Employees Worked With
Uriel Baza
July 23, 2024
Our Yukon has been at the dealer for over a month due to a persistent leak into the floorboards. Initially, they repaired it, but upon picking up the vehicle, we discovered that the carpet had molded due to a persistent leak into the floorboards. Initially, they repaired it, but upon picking up the vehicle, we discovered that the carpet had molded due to the leak not being properly fixed. They promptly ordered new carpet, and the service technician kept me informed throughout, despite delays in shipping from the manufacturer. After the new carpet finally arrived, I returned to pick up the vehicle only to find that the original leak persisted, and the carpet was completely soaked again. Since the vehicle was under an extended warranty period, I was required to pay $40. This added expense was frustrating, especially considering the ongoing issues with the repair. More
by BG
Employees Worked With
Uriel Baza
July 20, 2024
buyers beware. sales and service center not up to par. look elsewhere for professional sales and service in the florida panhandle. sales and service center not up to par. look elsewhere for professional sales and service in the florida panhandle. More
by ELLIS.BOUDREAUX
Employees Worked With
Jolene Haymon
July 18, 2024
Always get great service at David Scott Lee. Would highly recommend for all your service needs. Would highly recommend for all your service needs. More
by gus16
July 17, 2024
The first service was done on my vehicle. The work was done quickly with no problems. Also, every employee that walked by asked if we needed anything and was great. I drove from Mobile Ala The work was done quickly with no problems. Also, every employee that walked by asked if we needed anything and was great. I drove from Mobile Alabama to have this service done that's 112 miles one way. More
by maschemmer
July 17, 2024
There was a huge lack in communication on the dealerships part. From the initial phone call to set up service, to picking the vehicle up. The customer should be made aware of all the options and the cost a part. From the initial phone call to set up service, to picking the vehicle up. The customer should be made aware of all the options and the cost associated with each option. More
by fastford002003
July 17, 2024
This dealership takes service to the next level. Whether it is the car buying experience or the service experience, they are 100% customer centered. Whether it is the car buying experience or the service experience, they are 100% customer centered. More
by kevindbowyer
Employees Worked With
Mike Morgan
