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David Scott Lee Buick GMC - Service Center
Crestview, FL
924 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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924 Reviews of David Scott Lee Buick GMC - Service Center
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January 26, 2025
Crestview, FL GMC had my vehicle for nearly 2 weeks for a SCHEDULED appointment to checkout my NEW warrantied transmission. Customer service was terrible with no follow up call from Jermey. Requested Service SCHEDULED appointment to checkout my NEW warrantied transmission. Customer service was terrible with no follow up call from Jermey. Requested Service Manager to give me a call and also requested for a loaner vehicle, which wasn't provided. My vehicle sat in the GMC parking lot for nearly 2 weeks because they were supposedly behind with work. Why schedule an appointment!!! Service Manager stated that he would personally follow up with a phone call about my vehicle...he never called back! Why not call me the customer and provide options? Here's the kicker!!! Once my vehicle was driven, nothing was found mechanically wrong, and the fluid was a quart low in my NEW transmission AND the drip stick was broken. How is this even possible? So...2 weeks of having my vehicle for this observation. Something is seriously wrong with the customer service at this dealership and must be addressed soon. More
by ADUNKLIN2001
Verified Customer
January 26, 2025
Did not receive service. Service dept emailed me to schedule and I never received a follow-up to my response to schedule. Still waiting on my carpet to be replaced due to wat Service dept emailed me to schedule and I never received a follow-up to my response to schedule. Still waiting on my carpet to be replaced due to water damage from drain plugs that were not properly installed prior to my purchase of my new vehicle. I’ve reached out twice since then (12/30/24) with no response from anyone at the dealership. More
by mnoler
Employees Worked With
January 18, 2025
Very professional and take initiative to make their customers happy when is comes to their daily communication and service customers happy when is comes to their daily communication and service More
by jay@magnoliacustomhomes.co
January 15, 2025
Tony our salesperson did a great job! Service department was good as well. Thank you Service department was good as well. Thank you More
by russell_scott
January 14, 2025
Outstanding service and very knowledgeable service writers. In and out in less than an hour for a recall. Thanks! writers. In and out in less than an hour for a recall. Thanks! More
by rhoffman51
Employees Worked With
January 13, 2025
They always provide excellent service and truly make me feel valued as a customer! Thank you! feel valued as a customer! Thank you! More
by Marguerite
Employees Worked With
January 10, 2025
Scheduling was easy, pick up and delivery was outstanding. Service department was excellent. Very please with all aspects of care outstanding. Service department was excellent. Very please with all aspects of care More
by DMRAUCH
January 09, 2025
I have always excellent sales and service at LEE BUICK GMC. Without any hesitation I recommend them for your next vehicle purchase, and you can know that the service that will follow will be prompt and de GMC. Without any hesitation I recommend them for your next vehicle purchase, and you can know that the service that will follow will be prompt and dependable. More
by c.estep
January 07, 2025
Sold me a car with a paint defect and didnt say anything about it also i have a warrent brought it in for knock sensor code the said might have to go to honda about it also i have a warrent brought it in for knock sensor code the said might have to go to honda More
by Patrick nicholson
January 07, 2025
Bought new truck, super cruise does not work, brought in for service, told it has bad module. Not in stock. Told would be a week, no call, so I called, told part is on back order for month. No call, so I ca for service, told it has bad module. Not in stock. Told would be a week, no call, so I called, told part is on back order for month. No call, so I called to check, told no availability, will be another month. This is a brand new truck, with exception that dealership put over 1000 miles on truck prior to selling. Not happy : ( More
by hwcamaro67
Employees Worked With
No Name
