David McDavid Lincoln Frisco

They were an outstanding sales team. I would recommend them to my friends. I am actually taking my mother-in-law in to purchase or lease a vehicle from David McDavid! They greeted us and worked with us fo them to my friends. I am actually taking my mother-in-law in to purchase or lease a vehicle from David McDavid! They greeted us and worked with us for about two weeks. Helping us decide on a vehicle that would fit our family's needs also fit our budgetary needs. Which they did both absolutely well. More

My wife and I were trying to decide between the Lincoln MKZ Hybrid and another brand of vehicle. I was up front with Bruce and told him that we had to go test drive the other vehicle. To my surprise he was MKZ Hybrid and another brand of vehicle. I was up front with Bruce and told him that we had to go test drive the other vehicle. To my surprise he was extremely supportive of that strategy. He wanted my business, but he truly wanted my wife and I to be CERTAIN which car was the best car for US! Secily, the Internet Coordinator, and Bruce, the Sales Consultant, worked together to get me a great price on the MKZ and a good trade-in value for my Honda. I have a lot of respect for the folks there at McDavid Lincoln. They truly CARE about their customers. More

I knew exactly what I wanted and what I would pay for my Lincoln MKX. I emailed other dealerships and got nothing but the "come on in and let us give you the bait and switch" response. Not from Bruce Roll Lincoln MKX. I emailed other dealerships and got nothing but the "come on in and let us give you the bait and switch" response. Not from Bruce Rollins and David McDavid Lincoln. They exceeded my expectations, arranged everything online and had me in and out of the dealership (including a test drive) in about 90 minutes with the exact specifications I wanted at a terrific price. I have a new dealer for life. More

Dean was so great, I drove all the way from Oklahoma City to purchase my vehicle. I was hungry when I arrived, so we stopped by the "Central Market" during my test drive, so I could pick-up a sandwich. The to purchase my vehicle. I was hungry when I arrived, so we stopped by the "Central Market" during my test drive, so I could pick-up a sandwich. The sandwich was "awesome" and so was my buying experience. More

i stopped in to buy a new navigator with a trade in. i paid cash and was looking to get it done quickly. Charles identified that and went toi work with the sales manager. it all happened very timely. the paid cash and was looking to get it done quickly. Charles identified that and went toi work with the sales manager. it all happened very timely. the business manager was a delight to work with as well. all i can say is you have a good team that gets it. thanks for the great deal and great service!! devin phillips More

Well the experience I had with my salesperson, Charles Hoskins was very comfortable to do business,along being knowledgeable and kind. Matter of fact all the employees was very pleasant and kind....from t Hoskins was very comfortable to do business,along being knowledgeable and kind. Matter of fact all the employees was very pleasant and kind....from the Finance Mgr Johnny(sp)to Charles reporting manager Jimmy. Walking into the dealership i did not feel that pressure nor had that feeling of "being out there". The financing process was quick and easy...with breakdown of all my questions. I really didn't spend alot of time in this process...thank goodness. The followup was an other added feature to my rating. So I would recommend Plano Lincoln Mercury to my friends, aquaintances. Oh by the way ...I love my car! More

I found a car on the internet that I was interested in. I talked and emailed Dean about the car at least 15 times over about 7 days. I had him verify whether the vehicle had a sunroof, navigation, power and talked and emailed Dean about the car at least 15 times over about 7 days. I had him verify whether the vehicle had a sunroof, navigation, power and heated seats. He said he would have to go out and look at the vehicle. He called me back and said yes. After looking at it on the wehsite more, I called and asked him again if it had navigation and he said yes. Then right before we drove for 1-1/2 hours to get there, I called to verify he still had the car and he said yes. When we arrive, Dean says they sold the car 2 weeks ago, but had another one on the lot that didin't have the sunroof or navigation. But, the car on the lot WAS the one on their website because I had the print off and the stock numbers matched. He said they did have another vehicle with those features but it was $7000 more expensive. This was clearly a bait and switch. I thought those days were over. This is exactly why I HATE to buy cars from dealerships. More

The people at the dealership did not play "games" with me. They provided me with the information I needed and kept in contact with me. This is the second car I have purchased at this dealer "games" with me. They provided me with the information I needed and kept in contact with me. This is the second car I have purchased at this dealership and I have been extremely pleased both times. The people treat females like they have brains unlike some other dealerships. I will probably just go to this one dealership when I buy my next car instead of wasting my time at some others. More

HORRIBLE SERVICE!!! If you care at all about your vehicle, DO NOT take it here. Here are the highlights of my experience with David McDavid: 1) Told me my car (taking off the door and putting a vehicle, DO NOT take it here. Here are the highlights of my experience with David McDavid: 1) Told me my car (taking off the door and putting a new one one) would take 4 days, it took 15. Over $600 in rental car fees, which they do not reimburse for their mistake. Extra cost= $400 2) "Lost" my two week old service inspection for my car. No explanation. Have to get it re-inspected = $41 3) The door they replaced was taken off an old car and the paint was chipped and peeled, cost to TOTALLY REDO THE "WORK" David McDavid did = $1200 + 2 MORE WEEKS OF MY TIME 4) Killed the battery in my car. They drove it out to me in front of the office, I drove it home and turned it off. Went out to my car the next morning, the relatively new battery was DEAD, cost of calling someone to jump me = $57 + 2 hours of my time. Cost of new battery = $121 + 1 hour of my time. As if this were not enough, they tried to return my car to me with the paneling missing along the sides. There were HUGE white streaks on my car where the paneling should have been. I asked the guy, "Is this how you usually return cars?" He shrugged. I think that says it all. This dealership is pathetic. I will never be back, and I plan to tell everyone I know about the horrible service I received. With the extra costs and time, I am in disbelief that this dealership stays open. I had Rod as my "service manager"... ha. He was good for calling me and telling me my car would "for sure be done tomorrow" THREE TIMES... not sure if he was lying or just wanted to get rid of me. Meanwhile, the clock is ticking on my rental car rates. I asked to be contacted by the manager, shockingly, that never happened. Worst, most disappointing experience of my life. More

Purchased via internet, flew in from Nashville. Everything was perfect, straight up deal, perfect vehicle, smooth & quick delivery. Great experience, highly recommended. David Wallace is a person w Everything was perfect, straight up deal, perfect vehicle, smooth & quick delivery. Great experience, highly recommended. David Wallace is a person who represents the best in the auto sales. Be sure to ask for him as he will ensure you are treated right. Dealer is easy to find on Plano Parkway. More