David McDavid Acura of Austin

There are two Acura dealerships in Austin, and I sure feel like I picked the wrong one when I bought a 2019 RDX from David McDavid. I really do like the vehicle, but I don't think I will ever buy from th feel like I picked the wrong one when I bought a 2019 RDX from David McDavid. I really do like the vehicle, but I don't think I will ever buy from this dealership again. During the sales process, I got a bit of the "slimy car salesman" approach from their team, but since I thought I got a good deal, I went against my instincts about the people involved in the sale and moved forward with the purchase. The salesman promised me a “luxury car buying experience” but that was not how it has felt to me during and after the sales process. The after-sales support has truly been awful so far. When I had questions about my billing statements, I couldn't get the Finance Manager (Myron) to call me back. When I did talk to him, he was clearly being deceptive with his answers and even pretended that he couldn’t answer simple questions because he knew that they had deceived me in the buying process. David McDavid has also not lived up to their service commitments. I don't know why I let myself be convinced to purchase their "maintenance package" but that has been a disaster from the start. These people have not lived up to their end of the bargain and now they are trying to charge me for things that were included in the maintenance package that I purchased. I feel completely ripped-off my this and this has completely betrayed my trust in the people that work at this dealership. I feel like they not only swindled me with the maintenance package but that the swindle continues to this day when I try to schedule service. As a result, I cannot trust this dealership and I can see why they currently have a pathetic 2.4 star rating on this site, while the other dealership in town (Sterling) is much higher. I can't imagine buying another vehicle from this dealer. Sterling will get my next Acura purchase unless David McDavid learns how to treat customers and live up to their commitments, but unfortunately I see no evidence of that so far. Addition on 3/25/21: It is baffling that this dealership has such poor communication and customer support. I've tried to get someone on the phone there to discuss this two weeks ago before I wrote this review. No one called back. I started this review on 3/11/21 in hopes that it would inspire some better communication and support from them, but the only responses that I received from them were that someone would call me (which never happened). I'm not sure what to do here. I bought a maintenance package from David McDavid and they aren't living up to their commitments. I guess I can cut my losses here and just advise everyone to avoid them if possible. If I buy another Acura, I can't imagine buying if from them. (Sterling isn't that far away after all.) This dealership charged me $1000 for a maintenance package that (so far) has included one oil change and fluid top-off. This also came with the dealership picking up my car at my house, taking it back to the dealership to get the work done, then returning my car to my house. So I have received that service ONCE in the nearly two years that I have had the car. And now they are refusing to do the same service and basically leaving me to have paid them $1000 for one oil change and car pick-up/return service. Don't waste your time here. More

I assisted my son (lives in Ohio) in researching vehicles, speaking to salesmen and getting their lowest purchase price (including TT&L). My son decided on the Acura RDX, mainly because of the lowes vehicles, speaking to salesmen and getting their lowest purchase price (including TT&L). My son decided on the Acura RDX, mainly because of the lowest total cost. The price included licencing in Ohio and sending the plates to Ohio. The deal was signed on 8-28-20, down payment made and things finalized. On 10-27-20 (a month after his temporary license expired), David McDavid Acura of Austin e-mailed my son and said he needed to pay $511 dollars more for the license, in order to receive the actual car plates. I believe this is Fraud. If it is not fraud, then their finance person made an error in providing the out of state TT&L and they should pay the $511. However, I believe that they purposely gave a lower price in order to make the deal, knowing they would increase the price later. John Knorre was not at fault here, I believe it was his Sales manager, Cliffton who knowingly committed the fraudulent act! I called and spoke to Cliffton and gave him the opportunity to do the right thing (accept it was their error and pay the $511) and he belligerently refused! I believe the public needs to be aware of these unscrupulous business tactics. More

I leased an Acura RDX for 3 years, which was my first time to lease a vehicle as well as my first business with David McDavid. I found them to be extremely professional, attentive, and they delivered on time to lease a vehicle as well as my first business with David McDavid. I found them to be extremely professional, attentive, and they delivered on every expectation. Further, when for other reasons I decided not to renew the lease, but choose another option, the handling of my case by Clifton Goldsmith was impressive. And, the next time I'm in the market, due to Clifton's professional manner and approach I will once again look at David McDavid & Acura. More

complaint about the finance director nonprofessional business when hire a finance director that lost his temper with me. I left the dealer and totally disappointed and unpleased that I re nonprofessional business when hire a finance director that lost his temper with me. I left the dealer and totally disappointed and unpleased that I received a full of disrespectful attitude from him. He was totally discriminated and racist and the service I got was unbelievable. I believe his job to listen to customer need and answer all my question def not recommended. More

Adrian Duke is an excellent Service Advisor. I was immediately able to get in touch with Adrian Duke, my Service Advisor. He was able to make a convenient appointment for me. Adrian and his team I was immediately able to get in touch with Adrian Duke, my Service Advisor. He was able to make a convenient appointment for me. Adrian and his team did an outstanding job of handling my problem and getting me back in my car quickly. More

Goodbye 17 years with David McDavid Acura of Austin Clifton Goldsmith, the GM, reached out to me over email and phone to get me to end my 2018 TLX lease 4 months early to go into a 2020 TLX. I previousl Clifton Goldsmith, the GM, reached out to me over email and phone to get me to end my 2018 TLX lease 4 months early to go into a 2020 TLX. I previously had such an offer that was supposed to be lower than my current payments with lots of other benefits so went down where I wasted 90 minutes sitting there in a vacuum of no information and an unfriendly atmosphere. When they finally were able to present numbers, instead of being lower than my $317/month payments, they wanted me to pay $470/month for a car that is essentially the same. This time he was able to get me numbers without me having to physically be present. We came to an arrangement and he passed me on to a sales person to do the paperwork. I would have to pay a deposit or do paperwork before they could bring the car down from another lot in Texas. I went down there and after 2 hours of being told "10 more mins, 10 more mins" I left as I warned them I was going to do. I get home and my phone rings. It's the sales guy telling me the information has finally been loaded into the finance director's computer (as if this were 1988) and to please please come back and just quickly finish the deal. I was annoyed, but went back only to find the place locked up. I called the sales guy who had the Clifton Goldsmith unlock it and sit down with me. I'd never met him, but he told me he didn't know why I was back or why the sales guy told me everything was ready. It was not. In fact, they messed up everything in the computer (which they blamed on the dealership that had the blue 2020 TLX I wanted) and put in the wrong data. So, they'd have to start from scratch, he said, and that will clearly not make me happy so he's sorry we can't do a deal. He then basically threw me out. I called Acura Finance to see what I could do to terminate my lease and relationship with Goldsmith/McDavid early. I had emailed him and asked, but he ignored me as did the sales guy who was really responsive prior. The rep was absolutely shocked and decided to call David McDavid to see what could be done. They hung up on her. No kidding. So, I called Tim Caldwell at Sterling Acura of Austin, even though it's far away from me, and he and his Finance Director, Jay Buck, and their sales guy, Phillip Huron, all worked together to get me a deal on the same car that was even slightly better. Literally, the same car. The deal was done in 45 minutes. They brought the exact same car down from the exact same other dealer in Texas without the need for a deposit or paperwork in advance. Then they drove it to my home, which was nice since they're so far from me unlike David McDavid. Then, at my home, Phillip did all of the finance paperwork with me – which took minutes, not hours – and then took me through all of the features of the car. He then drove back again today with the sunglasses I had left in my old car and my license plates. I never even set foot in Sterling. But all of that is beyond Mr. Goldsmith and David McDavid. I found out later that the car had tinted windows, a trunk tray, special wheels filled with nitrogen and special grips and wheel locks... And that is why David McDavid decided to terminate my relationship with them after more than a decade and 1/2. Clifton Goldsmith clearly did not want to pay for all of that or ask me to do so on top of the other bungles they had already made. He took the easy way out, which shows what they care about at David McDavid. Hint: it's not the customers. I hope someone with sense comes back to run that operation, but it has been on a downward slide for many years, so I doubt it. More

Professional and courteous service from Tony Yeo Tony answered all our questions and helped us decide on the pre-owned RDX we purchased. The dealership worked with us and made a deal we are very hap Tony answered all our questions and helped us decide on the pre-owned RDX we purchased. The dealership worked with us and made a deal we are very happy with. Great place to do business! More

Worst Experience Ever! This is a ZERO STAR EXPERIENCE!! I Have been going to this place for a while but have never felt so unwelcoming and honestly feel terrible that i have This is a ZERO STAR EXPERIENCE!! I Have been going to this place for a while but have never felt so unwelcoming and honestly feel terrible that i have been giving my money to this place. I Bought my vehicle from this place, had every single service done here but today was the worst of experience. I signed up for service appointment online and specially asking for a loaner and go in next day just to be disclosed that they never give out loaner for a B1 service on my TL. Never before have i ever heard that. There website is totally misleading customers. Not only they had the audacity to straight up reject my loaner but also said because it is not a big job and they won't give one. So they discriminate between customer who spend more and who spend less. I myself have always received a loaner from them for any services big or small if needed. Is spend $1800 for my last service and would have spend a lot more but i would rather go to south Austin than ever waste my dime at this dealership. Thank you Lance, the service manager for having the worst ever customer satisfaction skills and no intention to resolve a misleading website marketing. Don't go to these cheats who have neither any skills or will to know how to treat their customers. More

Well for starters I had an appointment to view the used vehicle. Brycen, your sales Manager, called 1st thing am on the day of to confirm. When I arrived I was told the vehicle had been sent to the Jeep vehicle. Brycen, your sales Manager, called 1st thing am on the day of to confirm. When I arrived I was told the vehicle had been sent to the Jeep dealer for repairs but had hoped it would be back before I arrived. That was Friday. I was not notified of this and wasted a trip to view a vehicle that was not there. The vehicle arrived back today and we went to view as I am purchasing for my 16 year old son.  After viewing and a test drive I requested that the lighting and front brake rotors be looked at. The lights were sporadic at working and the rotors are grooved. I was told by Adam that there were no more meat and potatoes for them to do anything and if I didn't purchase as is it would be shipped to Lubbock.  I have NEVER been told anything like that by a dealer. #1 lighting and braking are a safety hazard. If that is how you guys care to do business you may do it with someone else. I have since went every place online that I can leave a review of the service and let it be known how you guys treat your potential customers.  More

My husband and I had a great experience with the very thorough and kind sales professional John Knorre. This was very Refreshing! Thank you for taking the extra time to explain all the features and ma thorough and kind sales professional John Knorre. This was very Refreshing! Thank you for taking the extra time to explain all the features and making our experience very positive. More