David McDavid Acura of Austin

Best acura dealer I've ever been to, treated very well and ended up buying a new car the same day I went to randomly check out the new MDX. I've also had my older Acura serviced at this dealer befor well and ended up buying a new car the same day I went to randomly check out the new MDX. I've also had my older Acura serviced at this dealer before and I've been thrilled, great service and very fair and transparent pricing. More

Excellent dealership from beginning to the end. Tuan Sparrow was exceptional. We had been shopping for a car for a month; and finally we found the perfect vehicle. Thank you, David Mcdavid of Acura. Sparrow was exceptional. We had been shopping for a car for a month; and finally we found the perfect vehicle. Thank you, David Mcdavid of Acura. More

Twan was wonderful to work with; he made every effort to find exactly what I wanted. He is very personable, and is well informed. Twan is extremely interested in helping and satisfying his customers. Job find exactly what I wanted. He is very personable, and is well informed. Twan is extremely interested in helping and satisfying his customers. Job well done. More

Karl was great to work with. He was very patient. We made three visits before making a final decision. He was thorough in explaining the many features of our new car. made three visits before making a final decision. He was thorough in explaining the many features of our new car. More

If you think all car dealers are the same, think again. I've bought 2 vehicles now from David McDavid Acura. The experience has been excellent both times. Bill Houp, my dealer, was courteous, professional I've bought 2 vehicles now from David McDavid Acura. The experience has been excellent both times. Bill Houp, my dealer, was courteous, professional and knowledgeable. Then and now. His questions about what I wanted in a car and what would match my lifestyle really helped me to find an excellent vehicle. The service was impeccable. My time was respected and every staff member I interacted with was friendly and professional. My new car is beautiful and in tip top condition. I know I have a quality car. I feel that David McDavid is not in it to just "Make a Deal". They care. The customer service was great. I wouldn't hesitate to buy another car from them in the future. My thanks goes to everyone involved with my purchase. They were awesome. - Nichole Jenkins, Austin, TX More

I left my Honda Civic on 8/10/2013 because of some noise on the axle and brake and also I asked to do the state inspection. They have replaced the front Left axle, but when I went to pick up my car on 8/14/ on the axle and brake and also I asked to do the state inspection. They have replaced the front Left axle, but when I went to pick up my car on 8/14/2013 the front windshield is halfway broken. The explanation I was given is that there was a small rock chip and when they removed the state inspection sticker, it just started cracking. To me, the explanation does not make sense, I checked the inspection sticker before I left my car. And in 3 days the windshield is halfway broken. When I talked to the manager, she said it is not their fault and cannot do anything about it. They have charged me $450 for the axle repair, although I can still hear the axle and brake noise. I waited for a week to get a survey or a phone call from the dealership for the service. Did not hear anything from them which was expected as they have messed it all up. I work for a big automobile company, and I will make sure that my experience is posted here in the company's website and also in any other venues that I find. I will also try to contact Acura and notify them that these kinds of service will not help them compete against Lexus, Infinity, or any other luxury brands. More

There is something extraordinarily wrong with this dealership. Went in to buy a brand new MDX. Should have been a slam dunk. We came in knew exactly what we wanted, they had the vehicle in stock, h dealership. Went in to buy a brand new MDX. Should have been a slam dunk. We came in knew exactly what we wanted, they had the vehicle in stock, had financing and a substantial down payment. Then the clown show starts. 1. ABUSIVE ETHAN - Given the above Sales went smooth as to be expected, we were then routed to "Ethan' their finance fill-in from corporate who decides it would be a good idea to hard sell us on an extended warranty. This consisted of being locked in a room for over 2 hours with one of the most annoying aggressive/abusive sales people I have ever met who refuses to take no for an answer. Only when I threaten to kill the deal and rip up my check does he relent. Both my wife and I were left aggravated and could not believe how we were treated. 2. NEW CAR DAMAGED - Service Team 'detailing' car for delivery rips half the paint off the back panel when removing tape and delivery material. Car is now extremely damaged. They again pressure us to take ownership of a now damaged 'new' car. After refusing routed to Sales Manager. 3. HIT AND RUN - Another services team member rams into an acura another couple just purchased with his truck and proceeds to just drive away. The entire front end of a brand new TL was ripped off and is laying on the concrete. 4. Sales Manager informs us that he has another new MDX matching our requirements coming in a few weeks on the 14th. He agrees to give us the warranty we were pressured to buy for half price if we will agree to buy the MDX they have coming in. We agree but mention that our loan approval expires before the 14th so ask that they move forward with the paperwork now which they agree to do. My wife returns to the dealership at 9pm on a Saturday to take care of the paperwork to make sure it is processed before the loan expires and get new paperwork for new MDX. 4. BAIT AND SWITCH - Get home and review the new paper work. Instead of giving us the 'Acura Care' extended warranty which we were promised to do the deal, they gave us some spinoff Fidelity garbage. Not happy. Monday morning call Cliffton their GM to discuss shoddy service and treatment we have received. Cliffton promises to make it right and to get us an MDX we will be happy with on the 14th. 5. STILL MORE DAMAGE - No call on the 14th, no call on the 15th. We call on the 16th to find out status of our new MDX. They inform us that the services team damaged 'severley scratched up' the interior of the new car installing our accessories. Once again our brand new car that we have yet to take delivery of needs to be repaired because of their services staff - what is going on here? 6. TOTAL INCOMPETENCE - Fast Forward to the 21st. Call to see when the car will be ready for delivery. Their regular Finance guy Jason, calls to tell us that they forgot to process our loan and that it has expired and we have to start the process from scratch. So I ask, 'We told you guys that the loan was going to expire, and you agreed to process it 2 weeks ago, what happened?' Jason, 'we just didn't get it done. you can either start over from scratch or write us a check for the remaining balance of the vehicle.' How about option 3, you guys write me a check back for my down payment and I take my business elsewhere. WORST CAR DEALERSHIP I HAVE EVER EXPERIENCED. More