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David McDavid Acura of Austin
Austin, TX
312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 312 reviews
May 13, 2017
Thank you for the amazing customer experience We purchased a new Acura MDX for our wife, and worked with Dorian. Hands down, one of the best sales reps I have worked with. Extremely knowledgeabl We purchased a new Acura MDX for our wife, and worked with Dorian. Hands down, one of the best sales reps I have worked with. Extremely knowledgeable, and helpful. Dorian is hands down the reason we selected Acura. At the end of the day we ended up paying a little more than what we wanted to spend, but was well worth the upgraded investment. Dorian is/was amazing to work with, highly recommend asking for Dorian. More
by Pete Otero
Employees Worked With
Dorian Bass
May 06, 2017
Service provided on a recent visit was much improved. I was greeted promply by the friendly staff. Only problem I encountered was I tried to call back and provided on a recent visit was much improved. I was greeted promply by the friendly staff. Only problem I encountered was I tried to call back and couldn't get an answer. But overall, 4/5. More
by lks
Employees Worked With
Michelle Raygo
April 17, 2017
They love their customers! I went in early morning for an oil change for my 2011 Acura MDX and was given the recommendation to change out both front and rear pads and resurface I went in early morning for an oil change for my 2011 Acura MDX and was given the recommendation to change out both front and rear pads and resurface rotors. After paying for the full service I later found a coupon on their website for the brake pads. I called back and they immediately adjusted the invoice and sent me refund for the difference! Thank you Kimo and Michelle for a great experience for a 1st time customer, won't be going anywhere else for my services! More
by madcatz8489
Employees Worked With
Kimo, Michelle Raygo
January 09, 2017
Great Dealership to Purchase Used Car From I had been looking for a Jeep to purchase for my son for his 16th birthday so he can drive to/from school and work. These cars are plenty, so the sea I had been looking for a Jeep to purchase for my son for his 16th birthday so he can drive to/from school and work. These cars are plenty, so the search was fairly easy. What I found to be very difficult was finding a good dealership to purchase the car from. I had paid for one in Dallas that was described to be like-new, but after flying there I found it to be beat up and abused. I flew to Dallas to find this out, a loss of a day and about $850 due to dealership dishonesty. I found that the (somewhat) local David McDavid pre-owned auto dealer had a white 2011 Jeep and I made an offer that they accepted. I worked directly with Jared Cole, a very nice and very professional individual. When we test drove, it had the ENGINE light on, I told him I'd not purchase with that light on. They looked at it and informed me it was related to the air bag and it needed a software update. It test drove w/o incident, so we purchased it. The next day after driving him home we walked out to go practice parallel parking (remember those days?), we made it down the driveway before the engine started to steam....all antifreeze escaped the car. I obviously wasn't happy, but Jared said he'd take care of it. A few hours later (I live in the county) a tow truck showed up and it was towed to the Jeep dealer. It was found that the thermostat was faulty, causing the car to overheat. It was quickly fixed at the expense of Acura and Jared/Zach drove it back out to my home to deliver it to me. Would I recommend them...Yes, I would. Even the manager there was fun to work with. The sale was fairly quick and pretty painless. A+ in my book- -Jason W. More
by jjviperj
Employees Worked With
Zachary Harper, Jared Cole
December 21, 2016
Some bumps in service sometimes, but they make it right Edit 12/27/2016: Just had a really good, long conversation with the general manager... they followed up and made sure to meet and exceed my service ex Edit 12/27/2016: Just had a really good, long conversation with the general manager... they followed up and made sure to meet and exceed my service expectations. They admitted mistakes, ensured they were listening to customer feedback, and went above and beyond to make sure everything was set right. Everyone makes mistakes... and it seems they are great at correcting and learning from mistakes. If you have any service issues, be sure to contact management (general management... not just service management) if you feel anything is not properly resolved. Additionally, management knows that they are fighting with scheduling issues thanks to some technical / website glitches and are doing their best to put a plan in place to make sure schedules are set for proper service / attention to each customer. Great to hear they are aware of issues and are actively planning/executing to keep things running smoothly. I have spent many years with this dealership, and even though there are obviously bumps... they do go above and beyond to make it right. Previous (12/21/2016): I had service today, and it was really frustrating. I was quoted one price on the phone for brake service...approved the service... and then was called back a few hours later saying that service as done, but a new rotor service needed to be done also, costing much, much more. I couldn't decline the initial service anymore... it was already done. I would have preferred no service, as now I'm probably just going to buy a new car. But I don't get that option when you don't quote me the right service price the first time, apparently. I understand that some things are not common. And over the years, service for me has been pretty good here. But the last few service visits have been really frustrating for me... ranging from inconsistent communication about regular maintenance to bad scheduling (I booked my recent service online... and showed up today and was told I wasn't on the schedule...and do I really need the service today / ASAP?) to shifting prices. Blarg. More
by frustrated_acura_guy
Employees Worked With
Michelle Raygo, Clyde Jacobs
October 29, 2016
2005 Pilot in for an oil change and tire rotation at 95,058 Scheduled the service with my Service advisor since moving here -- Michelle Raygo. Service waiting area was pretty full when I arrived but they got m Scheduled the service with my Service advisor since moving here -- Michelle Raygo. Service waiting area was pretty full when I arrived but they got me out in about an hour. At 95K miles there are bound to be a lot of items that need servicing and they found many. No pressure to get anything extra done at this visit just a bunch of good information. Some thing's my son in law can do and some will have to wait on some $$$ to come in. More
by Bram
Employees Worked With
Michelle Raygo
September 18, 2016
Came in for a new car with no credit and they helped me out Me and my girl came in as first time buyers with no credit. The kind folks at David Mcdavid gave us the most professional and friendly service while h Me and my girl came in as first time buyers with no credit. The kind folks at David Mcdavid gave us the most professional and friendly service while helping us decide what our options were and worked with us despite our credit situation. We didn't feel pressured or pushed into something we didn't want/need. Many thanks guys. More
by Henry@NTB
Employees Worked With
Jon Murray, Myron Dixon
March 25, 2016
Appalling treatment While getting an oil changed (11/15) on my 2013 Acura lease, I browsed through the lot looking at the new models of the same car. Like clockwork, a s While getting an oil changed (11/15) on my 2013 Acura lease, I browsed through the lot looking at the new models of the same car. Like clockwork, a sales representative (Genaro Nunez) came out to talk to me. He asked if i was planning on staying in an Acura (I was not). He then told me about an early trade in program. This was interesting to me, but after chatting a bit, I decided to walk away without turning in my lease early and walking out in a new car. From that moment on, I was bombarded by texts from sales representative asking what he had to do to get me in a new Acura. Finally, the day after Thanksgiving he messaged with a 'black Friday' deal that got me interested. I replied with a few requests since I wasn't completely sold on another Acura so I figured I'd ask for some extras to see how much he could work with me (waive overage miles/wear and tear fees/add additional miles to new car, etc) he said he'd do it. I replied again with so you can do all these things? He said yes! So that was it - come in - turn in old Acrua - get in new one and walk out. Sounds easy, right? Fast forward to 2 months later- everything is going along nicely and I start getting calls from Acura about all these trade in fees I never paid - fees for my old cars wear and tear, etc. Mind you, no one took a look at my old car when I turned it in - they said we're waiving all fees when I signed on the dotted line for the new car. Now that I've signed, they changed their minds and I ended up owing $2k on over mileage fees and excess wear and tear (I had a scratch on the bumper - not sure what else they found). I reached out to David McDavid - no one ever returned my calls - I stopped in and my name was taken but no one called. My boyfriend who was with me when negotiating the deal called (as he was witness to the whole thing) and IMMEDIATELY got a reply from Clifton Goldsmith. He apologizes, says he remembers me, and claims to get it all taken care of. Fast forward another month and a few calls/emails later and Clifton finds out they were unable to make those claims to me and apologizes and says I'll have to pay up. Since this is now February and I turned in my car in November - I no longer have my texts between myself and the sales rep. They know that I have to subpoena the texts - which costs money - so I end up just paying up and hoping this all goes away. In the end, though, Clifton Goldsmith and David McDavid handled this in a horrible manner. No apologies (after the first one promising to get the fees waived) - no follow up calls. More
by Bailey TX
Employees Worked With
Clifton Goldsmith
January 17, 2016
VERY BAD New Car Sales Experience turned GREAT The following issue was resolved with a happy ending. Thank you McDavid Acura for responding and getting the vehicle sooner than expected.. I love m The following issue was resolved with a happy ending. Thank you McDavid Acura for responding and getting the vehicle sooner than expected.. I love my new car! ---Having owned three Acuras over the past 25 years, we have been very happy customers of the David McDavid service department for over 10 years. Our initial sales experience was wonderful. We decided to order a vehicle since they did not have what we wanted on the lot. Shortly after that, we became very disappointed. When we sat down to order, they asked for a $1000 check to order a car. They insisted they would just keep the check in our file as it was only to show we were serious. They promised to call us the following week to give us the approximate vehicle arrival date. They did not. The week after that, we called them insisting on being given a timeframe. At that point they said the car would not even be ordered for two more weeks and once ordered would take 10 to 12 weeks. We were astonished and asked about other options. After not hearing back for several days, we contacted them again and asked for our check back as they had not ordered the car and the timeframe was beyond reasonable (they never indicated such a long timeframe during the sales process). Their response was that they had cashed the check, despite the promise to hold it, and insisted that they would not return our money. They did offer to get us a car sooner if we paid them more money to have one shipped from another dealer. We have left three voicemails with the dealership General Manager. We are hoping he will return our call and remedy this situation. More
by DebbieD6
Employees Worked With
Luis Garcia
November 05, 2015
Great sales team! TERRIBLE finance The sales team here is absolutely first class in every respect. The tactics that the finance (Myron) uses are absolutely deplorable. If you have t The sales team here is absolutely first class in every respect. The tactics that the finance (Myron) uses are absolutely deplorable. If you have the ability to acquire finance elsewhere then you will be in for a good experience. If you don’t, then do yourself a favor and go somewhere else. More
by MH
Employees Worked With
Myron, Alex
