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David McDavid Acura of Austin
Austin, TX
326 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 326 reviews
June 04, 2018
Service has deteriorated I've taken my Acura's to McDavid for many years. The past couple years the service has definelty gotten worse. The entire Service department staff h I've taken my Acura's to McDavid for many years. The past couple years the service has definelty gotten worse. The entire Service department staff has changed, the wait times have greatly increased, and the feeling that you're at a higher-end car dealership no longer exists. Having an appointment no longer seems to make any difference. I've had to wait a minimum of two hours before my car is even looked at the past couple times I've taken it in, even for just minor service like oil changes. And no one keeps you informed of the status of your service or how much longer you'll have to wait. Eventually you'll get a text message telling what the technician found, asking for your approval to do the work (rather than a service manager coming to the waiting area and explaining to you what was found and what your options are, like they always use to do). I will not return to this dealership for service again. More
by mark b
Employees Worked With
Jason Gaudin
May 29, 2018
Competent routine service This B16 service (oil & filter change - tire rotation - rear differential fluid change) was in response to the code warning displayed on my 2014 MDX. This B16 service (oil & filter change - tire rotation - rear differential fluid change) was in response to the code warning displayed on my 2014 MDX. During the multi-point inspection it was discovered that a new engine air filter was needed, along with fuel injector cleaning. Since I was not waiting at the dealership, the additional work was notified by convenient text message and was authorized through the text app. Upon my return via dealer-supplied shuttle, my car was ready to go. The total time was approximately 1-1/2 hours. David McDavid Acura Austin has handled all servicing since I relocated to Austin 2 years ago, and has never disappointed. Service Consultant David Chessmore coordinated this latest visit, and I will ask for him in the future. More
by OldOliver
Employees Worked With
David Chessmore
May 29, 2018
Very helpful, great service. Great atmosphere, both Myron and Adam were very helpful! I drove away in a Mazda 6 with low milage. It was an awesome car buying experience and would Great atmosphere, both Myron and Adam were very helpful! I drove away in a Mazda 6 with low milage. It was an awesome car buying experience and would definitley buy a car there again! More
by bmw470
Employees Worked With
Adam Binford, Myron Dixon
May 22, 2018
Provided excellent customer services John Knoore helped me land the perfect automobile and a fraction of the cost🌝🌱 I highly recommend anyone that needs a quality car for a good price. John Knoore helped me land the perfect automobile and a fraction of the cost🌝🌱 I highly recommend anyone that needs a quality car for a good price. Acura is a luxury car and I didn’t think I could afford one however I suprised myself with this 2011 Acura MDX with low miles and excellent condition. More
by Andy1976
Employees Worked With
John Knorre
May 21, 2018
Service estimate did not include $200 and did not wash car Service estimate did not include $200 which brought the total to $1600 and they did not ask to wash or wash the car after spending $1600 Service estimate did not include $200 which brought the total to $1600 and they did not ask to wash or wash the car after spending $1600 More
by concerned customer
Employees Worked With
not listeed
May 05, 2018
White glove service I was experiencing a issue with the front parking sensors. It started approx 6 moths after I purchased; initial dealership in CA would not even look I was experiencing a issue with the front parking sensors. It started approx 6 moths after I purchased; initial dealership in CA would not even look into it as it was occurring intermittently. D McD dealership worked with me on 3 occasions to diagnose. Ultimately, Jason (service manager) needed to work with Acura warranty dept to obtain the approvals needed to replace the sensors themselves. He was patient during my multiple emails and phone calls and showed a genuine desire to resolve the problem fully. Throughout, they provided me with loader cars as i would leave the car for 1-3 nights. Very happy with the handing of the issue. More
by LoriGeorgetown
Employees Worked With
Jason Gaudin
May 05, 2018
Long wait My past 3 experiences have had super long waits. I made an appointment for an oil change the previous day for the following day. I waited in the lou My past 3 experiences have had super long waits. I made an appointment for an oil change the previous day for the following day. I waited in the lounge. Well it does ALMOST 3 hours just to get oil change done. I had to ask about the hold up. Recently my tire had a leak and I did expect to wait since I didn't have an appointment. I bought my tires there so that's why I went to David McDavid for the tire patch. It took 2 hours for them to patch the tire. I asked them specifically NOT to perform the multi-point inspection as I had my oil changed there less than a month ago. But behold they did it anyway. The staff is nice but don't ever expect prompt service there. It is frustrating. I do appreciate how they will drop you off and pick you up. unfortunately they don't offer that on Saturdays More
by Lucy
Employees Worked With
don't recall name
May 01, 2018
Dealer and. Staff I bought Rex for my daughter Jeffery and Victoria help me in negotiation They were very professional and Quick in doing paperwork I was reall I bought Rex for my daughter Jeffery and Victoria help me in negotiation They were very professional and Quick in doing paperwork I was really impressed with all staff More
by Nr125
Employees Worked With
Victoria and Jeffrey
April 23, 2018
Awesome Ursula was my sales lady and she was awesome, the whole experience was amazing from start to finish. This is my 2nd car from a David McDavid dealershi Ursula was my sales lady and she was awesome, the whole experience was amazing from start to finish. This is my 2nd car from a David McDavid dealership and even if there is an issue they always seem to understand my needs and make sure to rectify the issue. More
by kimdt08
Employees Worked With
Ursula Hargis
April 20, 2018
Great experience with David McDavid It has been a great time to work with Ted (sales) to finally get my MDX. Ted was really nice and honest person, he tried all he can to make sure every It has been a great time to work with Ted (sales) to finally get my MDX. Ted was really nice and honest person, he tried all he can to make sure everything he do to meet our satisfaction and it did. My wife and I likes him a lot. Highly recommend him. More
by Li
Employees Worked With
Ted
